Think Broadband Ping Monitor Results (POST YOURS)
12-02-2013, 22:23
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#3391
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Inactive
Join Date: Feb 2013
Posts: 28
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Re: Think Broadband Ping Monitor Results (POST YOURS)
Quote:
Originally Posted by qasdfdsaq
It's saying you have a connection problem.
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No s@@t ! 
Not according to VM.......apparently I have no broadband issues 
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12-02-2013, 22:25
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#3392
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Inactive
Join Date: Dec 2009
Location: Crawley
Posts: 14,025
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Re: Think Broadband Ping Monitor Results (POST YOURS)
have you posted on the VM forum?
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12-02-2013, 22:30
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#3393
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CF's Worst Nightmare
Join Date: May 2012
Location: Probably outside the M25
Services: Sky Fibre Unlimited 40/10
Posts: 3,473
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Re: Think Broadband Ping Monitor Results (POST YOURS)
Quote:
Originally Posted by Simm
Not according to VM.......apparently I have no broadband issues |
Most times I had a fault with virgin it would take months of providing evidence before they admitted it, so take what they say with a pinch of salt.
If you called virgin and got through to their asian call centre and was told this, you may have better luck asking on virgins community forum
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12-02-2013, 22:35
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#3394
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Inactive
Join Date: Dec 2009
Location: Crawley
Posts: 14,025
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Re: Think Broadband Ping Monitor Results (POST YOURS)
 disable firewall
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13-02-2013, 00:05
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#3395
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Sulking in the Corner
Join Date: Jul 2009
Location: RG41
Services: 1 Gbps; Hub 4 MM; ASUS RT-AX88U; Ultimate VOLT. BT Infinity2; Devolo 1200AV
Posts: 11,955
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Re: Think Broadband Ping Monitor Results (POST YOURS)
Quote:
Originally Posted by thenry
disable firewall |
How do you reach that conclusion, TH?
__________________
Seph.
My advice is at your risk.
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13-02-2013, 00:15
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#3396
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Inactive
Join Date: Dec 2009
Location: Crawley
Posts: 14,025
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Re: Think Broadband Ping Monitor Results (POST YOURS)
offshore love disabling the firewall
Quote:
Originally Posted by Qtx
Most times I had a fault with virgin it would take months of providing evidence before they admitted it, so take what they say with a pinch of salt.
If you called virgin and got through to their asian call centre and was told this, you may have better luck asking on virgins community forum
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13-02-2013, 00:16
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#3397
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Inactive
Join Date: Dec 2006
Services: Plusnet Unlimited FTTC
Posts: 501
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Re: Think Broadband Ping Monitor Results (POST YOURS)
Quote:
Originally Posted by Sephiroth
How do you reach that conclusion, TH?
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Perhaps because he's discounted a pinhole reset or calling retentions so it must be option 3?
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13-02-2013, 00:30
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#3398
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Inactive
Join Date: Dec 2009
Location: Crawley
Posts: 14,025
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Re: Think Broadband Ping Monitor Results (POST YOURS)
option 3 
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13-02-2013, 17:17
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#3399
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cf.member
Join Date: Dec 2012
Posts: 25
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Re: Think Broadband Ping Monitor Results (POST YOURS)
no better here its geting worse, all so starting to get t3 time out 8 so far today
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13-02-2013, 17:28
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#3400
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Sulking in the Corner
Join Date: Jul 2009
Location: RG41
Services: 1 Gbps; Hub 4 MM; ASUS RT-AX88U; Ultimate VOLT. BT Infinity2; Devolo 1200AV
Posts: 11,955
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Re: Think Broadband Ping Monitor Results (POST YOURS)
The red on your TBB suggests upstream noise. Could be upstream congestion but I would have expected more blue in that case.
This needs to be put up on the VM forum so that the VM techs there can look at your circuit. Don't forget to post your DS/US power levels as well as the TBB.
__________________
Seph.
My advice is at your risk.
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13-02-2013, 17:36
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#3401
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CF's Worst Nightmare
Join Date: May 2012
Location: Probably outside the M25
Services: Sky Fibre Unlimited 40/10
Posts: 3,473
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Re: Think Broadband Ping Monitor Results (POST YOURS)
Quote:
Originally Posted by Sephiroth
The red on your TBB suggests upstream noise. Could be upstream congestion but I would have expected more blue in that case.
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Had the same red on my graphs for the last 3 or 4 months with virgin. They had seen all my power levels, sent an engineer etc and found no issues and said the oversubscription caused it. Defo had congestion issues but I wonder if they missed a noise issue.
The only difference is the average and maximum ping times are not so bad in the above graphs. It does look like it is heading towards peak time congestion though.
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13-02-2013, 18:01
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#3402
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cf.member
Join Date: Dec 2012
Posts: 25
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Re: Think Broadband Ping Monitor Results (POST YOURS)
here is my power level will post on vm forum aswell. upstream some time go up to 51 tho it dont normaly stay there for so long all way seem to sit at 49. downstream power level fluctuating up and down around 1.0 and 2.
powerlevel have been like this from 9th of December 2012, i know the date as i post about it on vm forum when it happen upstream when from 40.0 dBmV to 49.0 dBmV, overnight it has been same now for last 2 month, i just got told "They are well within the thresholds."
thank you both for ur input.
powerlevel below
Frequency (Hz) 299000000 Hz 291000000 Hz 307000000 Hz 315000000 Hz 323000000 Hz N/A N/A N/A
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked N/A N/A N/A
Channel ID 2 1 3 4 5 N/A N/A N/A
Modulation QAM256 QAM256 QAM256 QAM256 QAM256 N/A N/A N/A
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 N/A N/A N/A
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 N/A N/A N/A
Power Level (dBmV) 1.6 dBmV 1.8 dBmV 1.5 dBmV 1.5 dBmV 1.5 dBmV N/A N/A N/A
RxMER (dB) 41.4 dB 41.1 dB 41.4 dB 41.4 dB 41.4 dB N/A N/A N/A
Upstream US-1 US-2 US-3 US-4
Channel Type 2.0 N/A N/A N/A
Channel ID 1 N/A N/A N/A
Frequency (Hz) 45800000 Hz N/A N/A N/A
Ranging Status Success N/A N/A N/A
Modulation QAM16 N/A N/A N/A
Symbol Rate (Sym/sec) 5120000 N/A N/A N/A
Mini-Slot Size 128 N/A N/A N/A
Power Level (dBmV) 49.5 dBmV N/A N/A N/A
T1 Timeouts 0 N/A N/A N/A
T2 Timeouts 0 N/A N/A N/A
T3 Timeouts 8 N/A N/A N/A
T4 Timeouts 0 N/A N/A N/A
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13-02-2013, 18:28
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#3403
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Inactive
Join Date: Feb 2013
Posts: 28
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Re: Think Broadband Ping Monitor Results (POST YOURS)
http://www.thinkbroadband.com/ping/s...3-02-2013.html
My current graph, posted on the VM forum, got a quick response
"I have checked your connection and have been unable to see any issues, both on the network and on your modem.
All tests I have run are showing me that you should be having a perfect connection with no browsing issues whatsoever.
Have you tried seeing how using one device with all others disconnected works? And have you made sure that any download software has been exited/disabled?"
Have an engineer booked for friday anyway, as we have been losing signal to the two vhd boxes upstairs, so fingers crossed he can sort things
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15-02-2013, 19:35
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#3404
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cf.member
Join Date: Dec 2012
Posts: 25
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Re: Think Broadband Ping Monitor Results (POST YOURS)
Internet went down this morning at 11 for 5min, when it come back up it now on a new upstream channle and graph seem to be looking better can only see the odd dot of packetloss.
downstream stats stay same and upstream look like this
Locked 2 35800000 Hz ATDMA 38.0 dBmV 16QAM 6400000 20480 Kbits/sec
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