asa reprimands virgin from my complaint
08-10-2011, 21:38
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#1
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Inactive
Join Date: May 2007
Posts: 25
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asa reprimands virgin from my complaint
enclosed reply from my complaint to the asa
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Please Quote: A11-165257/JD
7 October 2011
Dear
VIRGIN MEDIA LTD
Thank you for your patience while we considered your complaint about Virgin Media. Please accept my sincere apologies for the length of time taken to resolve this case. This was due to a delay in establishing whether the media you objected to (static banners that appeared across the bottom of the main menu of the TV electronic programme guide (EPG)) came within our remit as we have not received complaints about this media before. I can now confirm that they do.
We contacted the advertisers and asked them to amend their ad as we felt that the “free installation” claim was likely to mislead, given that they charged £49.95 for activation on the larger 1TB TiVo box and the ad doesn’t specify to which TiVo box the free installation offer applies. The advertisers have now responded to say that these ads have been removed. On this basis we will now close our file. However, because we have alerted the advertisers to the affect that their ad was potentially misleading, we expect future such promotions to take out recommendations on board. Therefore, if you see these ads again in their original form, please let us know.
Thank you once again for your patience. I am sorry that it has taken so long to resolve this case but I hope that you will find this information helpful.
Yours sincerely
Julia Dean
Complaints Executive
The Advertising Standards Authority (ASA) and the Advertising Standards Authority (Broadcast) Ltd will use the information you have given us to deal with your complaint. If your complaint falls under the remit of a different regulatory body, we will normally pass it on to that body. If you are seeking suppression from an advertiser’s database or have not received goods or a refund, we will pass the details of your complaint to the advertiser so it can take action.
We will not contact you for marketing purposes unless you have given us permission to do so. You can register at the 'Keep Me Informed' section of our website for communications you would like to receive from us, and can amend your choices at any time.
We would like you to be available to take part in the ASA’s customer satisfaction research. On our behalf, an independent research company contacts complainants by e-mail. Please let us know if you do NOT want to participate in that research by emailing data.protection@asa.org.uk or writing to Advertising Standards Authority, Freepost LON20659, LONDON, WC1V 6BR.
We will not sell, rent or exchange your details with any other organisation. Our full Privacy Policy can be found at www.asa.org.uk/asa/privacy.
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08-10-2011, 22:01
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#2
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cf.mega poster
Join Date: Sep 2011
Services: 3 phone lines, 100mb broadband, and TV x2 (including one Tivo)
Posts: 2,128
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Re: asa reprimands virgin from my complaint
There is another thread about this somewhere
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09-10-2011, 00:05
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#3
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cf.mega poster
Join Date: Aug 2004
Posts: 11,207
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Re: asa reprimands virgin from my complaint
Google disagrees.
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09-10-2011, 02:44
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#4
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cf.mega poster
Join Date: Sep 2011
Services: 3 phone lines, 100mb broadband, and TV x2 (including one Tivo)
Posts: 2,128
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Re: asa reprimands virgin from my complaint
Quote:
Originally Posted by qasdfdsaq
Google disagrees.
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Google may do, but it's on this site
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09-10-2011, 10:20
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#5
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-
Join Date: Jun 2003
Location: Somewhere
Services: Virgin for TV and Internet, BT for phone
Posts: 26,536
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Re: asa reprimands virgin from my complaint
Quote:
Originally Posted by apophis
enclosed reply from my complaint to the asa
*************************************
*************************************
Please Quote: A11-165257/JD
7 October 2011
Dear
VIRGIN MEDIA LTD
Thank you for your patience while we considered your complaint about Virgin Media. Please accept my sincere apologies for the length of time taken to resolve this case. This was due to a delay in establishing whether the media you objected to (static banners that appeared across the bottom of the main menu of the TV electronic programme guide (EPG)) came within our remit as we have not received complaints about this media before. I can now confirm that they do.
We contacted the advertisers and asked them to amend their ad as we felt that the “free installation” claim was likely to mislead, given that they charged £49.95 for activation on the larger 1TB TiVo box and the ad doesn’t specify to which TiVo box the free installation offer applies. The advertisers have now responded to say that these ads have been removed. On this basis we will now close our file. However, because we have alerted the advertisers to the affect that their ad was potentially misleading, we expect future such promotions to take out recommendations on board. Therefore, if you see these ads again in their original form, please let us know.
Thank you once again for your patience. I am sorry that it has taken so long to resolve this case but I hope that you will find this information helpful.
Yours sincerely
Julia Dean
Complaints Executive
The Advertising Standards Authority (ASA) and the Advertising Standards Authority (Broadcast) Ltd will use the information you have given us to deal with your complaint. If your complaint falls under the remit of a different regulatory body, we will normally pass it on to that body. If you are seeking suppression from an advertiser’s database or have not received goods or a refund, we will pass the details of your complaint to the advertiser so it can take action.
We will not contact you for marketing purposes unless you have given us permission to do so. You can register at the 'Keep Me Informed' section of our website for communications you would like to receive from us, and can amend your choices at any time.
We would like you to be available to take part in the ASA’s customer satisfaction research. On our behalf, an independent research company contacts complainants by e-mail. Please let us know if you do NOT want to participate in that research by emailing data.protection@asa.org.uk or writing to Advertising Standards Authority, Freepost LON20659, LONDON, WC1V 6BR.
We will not sell, rent or exchange your details with any other organisation. Our full Privacy Policy can be found at www.asa.org.uk/asa/privacy.
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Could you remind us of your grievance?
---------- Post added at 10:20 ---------- Previous post was at 10:18 ----------
Quote:
Originally Posted by Tim Deegan
Google may do, but it's on this site
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I can't find it either, so could you provide a link?
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09-10-2011, 23:44
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#6
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cf.mega poster
Join Date: Sep 2011
Services: 3 phone lines, 100mb broadband, and TV x2 (including one Tivo)
Posts: 2,128
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Re: asa reprimands virgin from my complaint
Quote:
Originally Posted by Stuart
Could you remind us of your grievance?
---------- Post added at 10:20 ---------- Previous post was at 10:18 ----------
I can't find it either, so could you provide a link?
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I just remember reading the post a week or so ago.
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10-10-2011, 00:04
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#7
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laeva recumbens anguis
Cable Forum Team
Join Date: Jun 2006
Age: 67
Services: Premiere Collection
Posts: 42,115
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Re: asa reprimands virgin from my complaint
Quote:
Originally Posted by Stuart
Could you remind us of your grievance?
---------- Post added at 10:20 ---------- Previous post was at 10:18 ----------
I can't find it either, so could you provide a link?
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Quote:
Originally Posted by Tim Deegan
I just remember reading the post a week or so ago.
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So that would be 'No', then.....
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10-10-2011, 05:43
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#8
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Permanently Banned
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Re: asa reprimands virgin from my complaint
Quote:
Originally Posted by Tim Deegan
I just remember reading the post a week or so ago.
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As the OP has never posted anything else on this site regarding a complaint I rather doubt it, check his posting history by clicking on his name and view posts.
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10-10-2011, 08:13
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#9
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laeva recumbens anguis
Cable Forum Team
Join Date: Jun 2006
Age: 67
Services: Premiere Collection
Posts: 42,115
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Re: asa reprimands virgin from my complaint
Anyway, back on topic.....
"reprimands"?
I read in their response that there was a request to remove an ad, which was then done, with a reminder to VM not to repeat that type of ad, as it could be potentially misleading.
If I ask my lad to pick up his shoes that he has left lying about, I'm not reprimanding him......
__________________
There is always light.
If only were brave enough to see it.
If only were brave enough to be it.
If my post is in bold and this colour, it's a Moderator Request.
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10-10-2011, 11:24
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#10
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cf.mega poster
Join Date: Sep 2011
Services: 3 phone lines, 100mb broadband, and TV x2 (including one Tivo)
Posts: 2,128
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Re: asa reprimands virgin from my complaint
Quote:
Originally Posted by Hugh
So that would be 'No', then.....
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Obviously
---------- Post added at 11:23 ---------- Previous post was at 11:02 ----------
Quote:
Originally Posted by Masque
As the OP has never posted anything else on this site regarding a complaint I rather doubt it, check his posting history by clicking on his name and view posts.
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It wasn't the OP who said it. From what I remember it was either one of those threads that just announces news, or it was mentioned in another thread about VM.
---------- Post added at 11:24 ---------- Previous post was at 11:23 ----------
Quote:
Originally Posted by Hugh
Anyway, back on topic.....
"reprimands"?
I read in their response that there was a request to remove an ad, which was then done, with a reminder to VM not to repeat that type of ad, as it could be potentially misleading.
If I ask my lad to pick up his shoes that he has left lying about, I'm not reprimanding him......
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Very true
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12-10-2011, 16:37
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#11
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cf.mega poster
Join Date: Sep 2007
Posts: 16,325
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Re: asa reprimands virgin from my complaint
Quote:
Originally Posted by Hugh
If I ask my lad to pick up his shoes that he has left lying about, I'm not reprimanding him......
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What if he keeps leaving them lying about, and you have to keep asking him to pick them up?
To the OP, keep your eye out incase they come back
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12-10-2011, 16:48
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#12
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Kiss My Stinger
Join Date: Jul 2007
Location: cambridgeshire
Age: 42
Services: Virgin VIP package,
FREEVIEW
Posts: 466
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Re: asa reprimands virgin from my complaint
Quote:
Originally Posted by Hugh
Anyway, back on topic.....
If I ask my lad to pick up his shoes that he has left lying about, I'm not reprimanding him......
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But if you add "and dont do it again...." (which is pretty much what the asa have said to VM) then i would say you ARE reprimanding him
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12-10-2011, 16:57
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#13
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cf.mega poster
Join Date: Sep 2007
Posts: 16,325
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Re: asa reprimands virgin from my complaint
They've told Virgin not to do a lot of things again
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