04-09-2012, 11:01
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#61
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Do I care what you think
Join Date: Jul 2006
Location: Cardiff South Wales
Age: 73
Services: V6 ,Virgin L. Phone Broadband.sky go Netflix
Posts: 4,278
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Re: Tivo troubles
Quote:
Originally Posted by andy_m
So basically you're prepared to believe ChunkMunkey's statement that the man from the company said he himself preferred the V+, but also that the company man was probably lying when he did so?
I think we're all on the same page here.  |
YES,why would chunkmunkey make it up it serves no purpose. How ever it would calm the customer down.
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No point in being pessimistic. You know it won`t work.
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04-09-2012, 16:06
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#62
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Inactive
Join Date: Apr 2007
Services: Virgin Media TV XL and Phone Size M and
Broadband size L
V+HD and VHD
Posts: 235
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Re: Tivo troubles
I have no need to make it up. Also, I wasn't shouting aand sceaming either, or wasnt angry so I didn't needed to be calm down.
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04-09-2012, 16:11
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#63
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cf.mega poster
Join Date: Sep 2011
Location: North-West Kent
Services: VIP
Posts: 2,887
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Re: Tivo troubles
No, but you were left with the impression that the agent understood where you were coming from. You feel better than you would have done had you achieved the same result but it felt like a struggle to get there. If the agent was begrudging about it you would still have got your v+, but I doubt your impression of the agent or the service would have been quite the same. You have no reason to lie, but he does.
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04-09-2012, 16:16
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#64
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Do I care what you think
Join Date: Jul 2006
Location: Cardiff South Wales
Age: 73
Services: V6 ,Virgin L. Phone Broadband.sky go Netflix
Posts: 4,278
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Re: Tivo troubles
Quote:
Originally Posted by chunkymonkey
I have no need to make it up. Also, I wasn't shouting aand sceaming either, or wasnt angry so I didn't needed to be calm down.
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I was thinking metaphorically not literally. Sorry for any offense caused. 
The agreement that a customer is right & the company is wrong is a well used tactic, to be onside with the customer. Helping to ( sorry can think of no other word) defuse the complaint/situation. 
---------- Post added at 16:16 ---------- Previous post was at 16:15 ----------
Quote:
Originally Posted by andy_m
No, but you were left with the impression that the agent understood where you were coming from. You feel better than you would have done had you achieved the same result but it felt like a struggle to get there. If the agent was begrudging about it you would still have got your v+, but I doubt your impression of the agent or the service would have been quite the same. You have no reason to lie, but he does.
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Thankyou. well & clearly explained
__________________
No point in being pessimistic. You know it won`t work.
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05-09-2012, 21:57
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#65
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Inactive
Join Date: Apr 2007
Services: Virgin Media TV XL and Phone Size M and
Broadband size L
V+HD and VHD
Posts: 235
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Re: Tivo troubles
Here's a good final point. Who gives a ****? I post a few quotes from a bloke down the phone and I get it analysed.
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09-09-2012, 18:08
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#66
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cf.mega poster
Join Date: Mar 2010
Posts: 12,313
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Re: Tivo troubles
Just had an issue on my parents TIVO , when going into Search and Browse then search all tv wasn't allowing me to search YT , in the search and browse section the Search MOD and YouTube were both missing a reboot seems to have sorted it now.
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10-09-2012, 13:11
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#67
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cf.mega poster
Join Date: Jan 2012
Location: Deepest pits of Hell
Age: 39
Posts: 4,966
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Re: Tivo troubles
Very annoyed today, set the TiVo box to record NFL last night on Channel 4, checked it was still set to record before going to bed last night, came down this morning and found it hadn't recorded the NFL at all. Tried a reboot in case it would help, but nothing. Not in recently deleted either, and not on catchup either. Was there a problem with the NFL on Channel 4 last night which meant it didn't record?
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10-09-2012, 13:18
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#68
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cf.mega poster
Join Date: Mar 2010
Posts: 12,313
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Re: Tivo troubles
Quote:
Originally Posted by MarkC1984
Very annoyed today, set the TiVo box to record NFL last night on Channel 4, checked it was still set to record before going to bed last night, came down this morning and found it hadn't recorded the NFL at all. Tried a reboot in case it would help, but nothing. Not in recently deleted either, and not on catchup either. Was there a problem with the NFL on Channel 4 last night which meant it didn't record?
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It should be on 4OD at some point.
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10-09-2012, 13:24
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#69
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cf.mega poster
Join Date: Jan 2012
Location: Deepest pits of Hell
Age: 39
Posts: 4,966
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Re: Tivo troubles
Thanks, phew. I only taped it as it was the Broncos, was looking forward to watching it today. Now to look every 10 minutes on 4OD!
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10-09-2012, 13:37
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#70
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Inactive
Join Date: Dec 2005
Services: Virgin 100 meg BB, Talk More Anytime Phone, Mix TV, V6.
Posts: 4,729
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Re: Tivo troubles
Quote:
Originally Posted by MarkC1984
Very annoyed today, set the TiVo box to record NFL last night on Channel 4, checked it was still set to record before going to bed last night, came down this morning and found it hadn't recorded the NFL at all. Tried a reboot in case it would help, but nothing. Not in recently deleted either, and not on catchup either. Was there a problem with the NFL on Channel 4 last night which meant it didn't record?
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Have you had a look in recording hiccups to see if there any reason given there?
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