26-03-2012, 14:46
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#1
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Inactive
Join Date: Apr 2010
Services: 100Mb
Posts: 52
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Changing Package Online?
Anyone have a timeframe on when Virgin are going to re-allow you to change your package online? It's been down for a couple of weeks or more now
Quote:
We're making it easier to change your package
We're doing some work on this area to bring all our great offers for existing customers into My Virgin Media. We're sorry, but while the work’s going on, you can't see your full package details or upgrade online.
It won't take long, so check back soon to see special deals on broadband, TV, phone and mobile.
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I don't fancy calling india, I'd rather do it online without any confusion.
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26-03-2012, 15:34
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#2
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Changing Package Online?
I think the changes are due this week sometime. Once they launch, can you try again?
__________________
I work for Virgin Media but all views are my own.
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26-03-2012, 15:55
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#3
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Inactive
Join Date: Apr 2010
Services: 100Mb
Posts: 52
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Re: Changing Package Online?
Thanks for info, Yeah I plan to change my package soon, so i'll wait patiently and try again
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26-03-2012, 19:50
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#4
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a giant headend
Join Date: Jan 2011
Location: Liverpool
Posts: 1,166
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Re: Changing Package Online?
Will the changes make it possible to deal with "complex" accounts, or is that still going to be phone only?
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28-03-2012, 12:29
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#5
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cf.addict
Join Date: Dec 2011
Posts: 270
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Re: Changing Package Online?
The online page seems to now be showing stuff, for me anyway. Said I could upgrade my XL30 to 100mb for £7.25, which seemed quite cheap?
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28-03-2012, 12:44
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#6
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Inactive
Join Date: Nov 2006
Posts: 64
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Re: Changing Package Online?
Quote:
Originally Posted by MaverickJesus
The online page seems to now be showing stuff, for me anyway. Said I could upgrade my XL30 to 100mb for £7.25, which seemed quite cheap?
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Same as my account. (broadband only, no telephone line) I rang customer services and asked how much the upgrade from XL to XXL would be after the price rise. I currently pay £28.50 a month, I thought Mmm 36 quid? Seems like a good offer. The guy on the phone quoted me £45, that's with a 10 quid off promotional discount.
No thanks.
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28-03-2012, 13:38
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#7
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Inactive
Join Date: Apr 2010
Services: 100Mb
Posts: 52
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Re: Changing Package Online?
Working for me too. Only thing is, It doesn't seem to let you downgrade certain aspects of your package? Guess i'll have to call them after all.. *groan*
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28-03-2012, 13:45
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#8
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Inactive
Join Date: May 2006
Posts: 317
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Re: Changing Package Online?
Quote:
Originally Posted by MaverickJesus
The online page seems to now be showing stuff, for me anyway. Said I could upgrade my XL30 to 100mb for £7.25, which seemed quite cheap?
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Yeah mine showed that and it tempted me i must confess.
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28-03-2012, 17:20
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#9
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cf.member
Join Date: May 2010
Location: RG12 - Bracknell
Services: BT Infinity 2 80/20
Sipgate VOIP
Posts: 92
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Re: Changing Package Online?
I Upgraded today from 30MB XL to 100MB XXL was paying £28.50 now £34.75... nice
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28-03-2012, 17:22
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#10
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Inactive
Join Date: Nov 2006
Posts: 64
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Re: Changing Package Online?
Quote:
Originally Posted by Tazz
I Upgraded today from 30MB XL to 100MB XXL was paying £28.50 now £34.75... nice
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Is that Broadband only, no telephone line? Did you do it on line?
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28-03-2012, 17:23
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#11
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cf.member
Join Date: May 2010
Location: RG12 - Bracknell
Services: BT Infinity 2 80/20
Sipgate VOIP
Posts: 92
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Re: Changing Package Online?
BB only and called Customer Services. I was out of contract and signed another 12 months
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28-03-2012, 17:25
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#12
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Inactive
Join Date: Nov 2006
Posts: 64
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Re: Changing Package Online?
Quote:
Originally Posted by Tazz
BB only and called Customer Services. I was out of contract and signed another 12 months
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Like I said earlier in the thread they quoted me £45.
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28-03-2012, 17:26
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#13
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cf.member
Join Date: May 2010
Location: RG12 - Bracknell
Services: BT Infinity 2 80/20
Sipgate VOIP
Posts: 92
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Re: Changing Package Online?
Call again I called 08000520157
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29-03-2012, 01:08
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#14
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Inactive
Join Date: Feb 2011
Posts: 31
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Re: Changing Package Online?
Its a pain that you cant downgrade, I want to downgrade my phone and upgrade my BB from 30 to 100, it's also telling me it will only cost 7.25. so tempting.
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29-03-2012, 03:15
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#15
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Inactive
Join Date: Jan 2008
Posts: 954
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Re: Changing Package Online?
iirc, you've never been able to downgrade online, only via customer services, who's job it is to try and talk you out of downgrading.
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