Problem with loading ntl home page.

[Rojo Habe]

Originally Posted by Neil

LMAO-Typical ntl BS

So, the site is now officially an ntl-bashing site again?

I'm very disappointed in you, Neil. You used to manage to keep things unbiased.

[Neil]

Originally Posted by Rojo Habe

So, the site is now officially an ntl-bashing site again?

I'm very disappointed in you, Neil. You used to manage to keep things unbiased.

Hi Rojo, good to have you back.

I'm doing my best, but when I see $hite like that, it makes my blood boil for the poor user who is paying good money to ntl to be fobbed off like that.

[Church Mouse]

Apparently it was a female tech person.

He did get her name but cannot remember it now.

Anyway it does begin to look as if it is a localised problem, just unsure now whether to wait and see if it sorts itself out or what other options may be available.

Church Mouse

[Ben]

Originally Posted by Neil

LMAO-Typical ntl BS

^^ Ditto

[Church Mouse]

Hello everyone,

Went on line this morning and 'wow' ntl homepage loaded up fine with no errors.
I don't yet know if my friend's is ok but I would be surprised if not.

I then thought of a couple of quotes which made me smile:-

Patience is a virtue
and
Everything comes to he who waits

Thanks to everyone who showed an interest and offered advice

Church Mouse

[Rojo Habe]

Originally Posted by Neil

Hi Rojo, good to have you back.

I'm doing my best, but when I see $hite like that, it makes my blood boil for the poor user who is paying good money to ntl to be fobbed off like that.

Good to be back (I think )

It's a sad fact of life that ntl are by no means alone in this respect. I'm finding it increasingly the case thast this is the sort of expertise you can find from the support departments of most companies. The emphasis is on dealing with call volumes, rather than having knowledgeable people on the end of the phone (I don't believe Microsoft are any different in this respect). I see this as a false economy. If you can't solve the customer's problems, you're not going to reduce the call volumes, and everything spirals out of control.

Then again, I'm not in charge, and I'm sure those who are must have considerations I'm unaware of.

[Prof-x]

Some routing problems in the brum/coventry/stafford area over the last week. They seem to be working on it but still some sites are unavailable.

I think a lot of counter strike / quake / dod players will be annoyed as they wont be able to connect to steam due to the routing problems.