Is the BBC website down? - Page 7

moiraf100 · 02-02-2011, 20:52

OH has just changed his proxy/dns settings on Safari and has the Beeb back

Peter_ · 02-02-2011, 20:59

Quote:

Originally Posted by moiraf100

OH has just changed his proxy/dns settings on Safari and has the Beeb back

If a site is up that normally solves it and you would be advised to do exactly that if you rang up.

Woody93 · 03-02-2011, 00:34

Rang Virgin and their solution was to use webcache.virginmedia.com (port:8080) as a proxy. This sounds like a bit of bodge job to me and now I've started getting a 'cannot connect to proxy server' error message every now and again

Peter_ · 03-02-2011, 06:01

Quote:

Originally Posted by Woody93

Rang Virgin and their solution was to use webcache.virginmedia.com (port:8080) as a proxy. This sounds like a bit of bodge job to me and now I've started getting a 'cannot connect to proxy server' error message every now and again

It is the same proxy that I posted above and not a bodge job, you can try the google version or even Open DNS.

Gawdluvvaduck · 03-02-2011, 09:42

The BBC website has not worked for several days here at Watton At Stone, I seem to be able to get a page but it is several days old.

**Hugh** · 03-02-2011, 12:20

Have you tried any of the solutions mentioned in this thread, Glad?

hemelvirgin · 03-02-2011, 13:50

Quote:

Originally Posted by Masque

It is the same proxy that I posted above and not a bodge job, you can try the google version or even Open DNS.

i can't still reach bbc.co.uk dns error.

will ring vm 150.

i am not altering any dns settings on all 4 of my machines @ home.

why should vm customers sort out vm existing n/work problems ?

Peter_ · 03-02-2011, 13:54

Quote:

Originally Posted by hemelvirgin

i can't still reach bbc.co.uk dns error.

will ring vm 150.

i am not altering any dns settings on all 4 of my machines @ home.

why should vm customers sort out vm existing n/work problems ?

I have only heard of this issue in this thread as no one has called in and spoken to me and nor do we have it listed as a fault.

The will a routing issue somewhere that is affecting you as I can get it on all 7 browsers on my computer.

They will check the connection is working and make out a report but as for it being fixed as an individual fault I very much doubt it as sooner or later the routing will fix itself.

They will advise you to add a proxy to your machines.

hemelvirgin · 03-02-2011, 14:56

Quote:

Originally Posted by Masque

I have only heard of this issue in this thread as no one has called in and spoken to me and nor do we have it listed as a fault.

The will a routing issue somewhere that is affecting you as I can get it on all 7 browsers on my computer.

They will check the connection is working and make out a report but as for it being fixed as an individual fault I very much doubt it as sooner or later the routing will fix itself.

They will advise you to add a proxy to your machines.

hi,

final straw !
i have been using a web based traing site www.activ-training.co.uk/training over the last week which has cost me nearly Â£200,now today getting dns errors.
RANG 150 told them bbc & url above not working.
had to enter webcache.virginmediacom & port 8080 into my ie connection settings under the LAN tab.

ALL OK NOW...............

the end

dave t · 03-02-2011, 17:08

Quote:

Originally Posted by Masque

I have only heard of this issue in this thread as no one has called in and spoken to me and nor do we have it listed as a fault.

Check the Virgin Media forums then. Plenty of threads on it there. The engineer that just visited me to sort out an unrelated problem said he was aware of the DNS problem.

It is a DNS fault. nslookup will NOT work from a machine using VMs DNS. We've had to add Google or another 3rd party DNS to work around it.

The thing is, we shouldn't have to. This is a fault, and as far as we can see so far, it is national, and not down to local routing problems.

Peter_ · 03-02-2011, 17:14

Quote:

Originally Posted by dave t

Check the Virgin Media forums then. Plenty of threads on it there. The engineer that just visited me to sort out an unrelated problem said he was aware of the DNS problem.

It is a DNS fault. nslookup will NOT work from a machine using VMs DNS. We've had to add Google or another 3rd party DNS to work around it.

The thing is, we shouldn't have to. This is a fault, and as far as we can see so far, it is national, and not down to local routing problems.

As I said it works fine in Liverpool on 7 browsers and if you really need to see the site then you would use a proxy, it happens which is why proxies exist to reroute you.

**Hugh** · 03-02-2011, 19:40

Quote:

Originally Posted by Masque

Try this site http://www.downforeveryoneorjustme.com/

If it comes back that it is up and you cannot see it then it will be a routing issue which could be anywhere on the network.

As I said above I have tried to access the BBC using 7 different browsers without any issue.

If it is a routing issue then setting a proxy may work as a temporary fix.

------------------------------------------------------------------------------

Proxy for IE

------------------------------------------------------------------------------
The proxy goes in your browser.

The proxy to use is : webcache.virginmedia.com

The port number is : 8080

How to set up proxy in Internet Explorer 6/7
...snippety snip snip

Quote:

Originally Posted by hemelvirgin

i can't still reach bbc.co.uk dns error.

will ring vm 150.

i am not altering any dns settings on all 4 of my machines @ home.

why should vm customers sort out vm existing n/work problems ?

Quote:

Originally Posted by hemelvirgin

hi,

final straw !
i have been using a web based traing site www.activ-training.co.uk/training over the last week which has cost me nearly Â£200,now today getting dns errors.
RANG 150 told them bbc & url above not working.
had to enter webcache.virginmediacom & port 8080 into my ie connection settings under the LAN tab.

ALL OK NOW...............

the end

So, the solution was that given by the VM employee over the phone was the same as that given by Masque (twice) - once 7 posts above your original post, and then again linked to directly above your post at 15:07 yesterday?

It seems strange (to me) that you object to taking advice from a VM employee (and others) on this thread that would have fixed your problem immediately (as it did when the VM'er on the phone told you it), and that you wouldn't click-thru 5 times, enter approx 25 characters, and then click-thru twice more on each PC, but are willing to post nearly 10 times in a 36 hour period to complain about it.

I understand your frustration at the url not working, but a quicker resolution was in your grasp, and you refused to take it.

Glad it was resolved in the end, though.

qasdfdsaq · 03-02-2011, 20:06

I think he's upset because it's a workaround, not a solution. Having to set all your computers to use a proxy, repeatedly check when things are working again, and then turning off the proxy isn't a trivial thing for most non-technical customers to do. It neither solves the DNS problem nor alerts the right people to the fault. The user is still left with a degraded service.

Add to that the fact that many services and devices don't work through a proxy (Android phones are incapable of using the proxy, and therefore can't use this workaround), and you can see why having to use a proxy to access major sites is clearly not ideal.

Peter_ · 03-02-2011, 20:12

Quote:

Originally Posted by hemelvirgin

hi,

final straw !
i have been using a web based traing site www.activ-training.co.uk/training over the last week which has cost me nearly Â£200,now today getting dns errors.
RANG 150 told them bbc & url above not working.
had to enter webcache.virginmediacom & port 8080 into my ie connection settings under the LAN tab.

ALL OK NOW...............

the end

You did exactly as I would have told you on the phone and strangely enough it worked, you ignored my advice above even though others had accepted it above because it worked.

**Hugh** · 03-02-2011, 21:56

Quote:

Originally Posted by qasdfdsaq

I think he's upset because it's a workaround, not a solution. Having to set all your computers to use a proxy, repeatedly check when things are working again, and then turning off the proxy isn't a trivial thing for most non-technical customers to do. It neither solves the DNS problem nor alerts the right people to the fault. The user is still left with a degraded service.

Add to that the fact that many services and devices don't work through a proxy (Android phones are incapable of using the proxy, and therefore can't use this workaround), and you can see why having to use a proxy to access major sites is clearly not ideal.

Agreed - but a workaround was available, and he wouldn't even try it, even with a walkthrough guide.

If I had paid Â£200 to access a site, and couldn't do it, I would be very annoyed, but I would try stuff to make it work, not just blame the supplier.