Superhub Superhub 2 - Page 7

Sirius · 01-12-2012, 16:01

Quote:

Originally Posted by Peter_

The Superhub version 1 will never disappear or be replaced like for like as it would be to expensive, you will get a replacement when required but it will be whatever is picked off the shelf.

What will happen is that procurement will set the order status of the first one as obsolete no further purchase. So as soon as those in the Red sheds are used up the new one will be the only one issued.

Peter_ · 01-12-2012, 16:05

Quote:

Originally Posted by thenry

no it wont be whatever is picked off the shelf.

Are you for real!!!!

Until all stock is gone of the Superhub 1 you will just get what is on the shelf as that stock must go out regardless, also remember you do not own the kit so whatever the company supply is the modem you have to use.

This happened when the Superhub replaced the VMNG300 and the Ambit 256 replaced the older modems.

Do remember that I used to work for the company and the is no way they will not issue the original Superhub especially if they have them refurbished and that means whatever the warehouseman picks up is the device you will receive.

---------- Post added at 16:05 ---------- Previous post was at 16:03 ----------

Quote:

Originally Posted by Sirius

What will happen is that procurement will set the order status of the first one as obsolete no further purchase. So as soon as those in the Red sheds are used up the new one will be the only one issued.

As above they will issue all existing stock even if they also have the new stock because they cost to much money just to bin, do they still refurb modems or just replace.

thenry · 01-12-2012, 16:13

Quote:

Originally Posted by Peter_

Are you for real!!!!

Until all stock is gone of the Superhub 1 you will just get what is on the shelf as that stock must go out regardless, also remember you do not own the kit so whatever the company supply is the modem you have to use.

This happened when the Superhub replaced the VMNG300 and the Ambit 256 replaced the older modems.

Do remember that I used to work for the company and the is no way they will not issue the original Superhub especially if they have them refurbished and that means whatever the warehouseman picks up is the device you will receive.

Whatever is on the shelf could be SH1 or SH2. VM will not mix up SH1 and SH2. There will be strategy. What sort of idiot would start dishing out new and old here there and everywhere. Thats just digging a grave. VMs path is to now provide combo broadband kit. Within that path are advancements as there is here with SH1 and SH2.

The SH1s will ultimately replace all old kit on the network. This includes the 256s etc. depending on stock levels that could do it for the SH1s. SH2s then, when stock levels of SH1 are low enough will become standard kit. Refurbishments of SH1s will then be limited. VM wont waste their time and money refurbishing SH1s and instead go forward with SH2s.

Do remember I've been through the boardroom at the age of 21. Are you for real!!!!

Peter_ · 01-12-2012, 16:20

Quote:

Originally Posted by thenry

Whatever is on the shelf could be SH1 or SH2. VM will not mix up SH1 and SH2. There will be strategy. What sort of idiot would start dishing out new and old here there and everywhere. Thats just digging a grave. VMs path is to now provide combo broadband kit. Within that path are advancements as there is here with SH1 and SH2.

The SH1s will ultimately replace all old kit on the network. This includes the 256s etc. depending on stock levels that could do it for the SH1s. SH2s then, when stock levels of SH1 are low enough will become standard kit. Refurbishments of SH1s will then be limited. VM wont waste their time and money refurbishing SH1s and instead go forward with SH2s.

Do remember I've been through the boardroom at the age of 21. Are you for real!!!!

As both Superhubs if we ever get a new one are supposed to be basically the same device they will still be issuing both devices side by side until stock of the first device runs out, no one is going to fill a skip and throw away thousands of pounds of new equipment.

When the Ambit 256 was released they still had stock of the Motorola Surfboard 5100 and the Scientific Atlanta EPC2100 so you received whatever device the engineer or warehouseman picked off the shelf as they still do the same job and they will supply them until the stock runs out and you do not have a choice as it is a rented device.

Do try and understand the difference as they are a business first and foremost, even Sirius has posted the same above.

Eeeps · 01-12-2012, 16:23

Quote:

Originally Posted by General Maximus

Yup. Even if the shub2 is the best thing since sliced bread i think we'll be plagued with shub1 for many months to come while they get rid if all the stock

Probably be like the 'Sky Box Lottery' where you got whatever the engineer had in the van (even a used unit in a brown box).

Peter_ · 01-12-2012, 16:29

The will not even be an announcement of the arrival of a new device as it will be a soft launch as with every other modem especially as they will not admit to some customers having major issues with the first Superhub, no other modem has ever had so many rushed out firmware upgrades as the present device because they did not need them.

All that will happen is someday if and when a new device is launched is that a member will post on here or elsewhere about the arrival of a slightly different looking device or possibly a new model number, some people thought a new one came out a while back but it was just a matt casing on the old device.

If it gets launched all the self important people will be on the phone demanding a new device at which point they should be told no even if the threat of disconnection is aired, I say good riddance.

Sephiroth · 01-12-2012, 16:31

I agree with Peter. It may be trumpeted though for dual-band wireless as part of VM's forward moving path spiel.

Peter_ · 01-12-2012, 16:45

Quote:

Originally Posted by Sephiroth

I agree with Peter. It may be trumpeted though for dual-band wireless as part of VM's forward moving path spiel.

I think it will be a soft launch though as they still have to get rid of old stock.

I still believe that a new Superhub will be fatally flawed and that we should get a standalone off the shelf device with the option of a supplied N router or using your own preferred device.

The is bound to be issues with any new Superhub as it will be built to Virgin Media's own specification and probably with internal antenna which will lead to wireless issues once again.

They need to be brave and just supply a Docsis 3 rated modem nothing more.

Sephiroth · 01-12-2012, 16:56

Quote:

Originally Posted by Peter_

......
They need to be brave and just supply a N rated modem nothing more.

What's an N rated modem?

Peter_ · 01-12-2012, 16:57

Quote:

Originally Posted by Sephiroth

What's an N rated modem?

I just realised.

thenry · 01-12-2012, 17:17

Quote:

Originally Posted by Peter_

As both Superhubs if we ever get a new one are supposed to be basically the same device they will still be issuing both devices side by side until stock of the first device runs out, no one is going to fill a skip and throw away thousands of pounds of new equipment.

When the Ambit 256 was released they still had stock of the Motorola Surfboard 5100 and the Scientific Atlanta EPC2100 so you received whatever device the engineer or warehouseman picked off the shelf as they still do the same job and they will supply them until the stock runs out and you do not have a choice as it is a rented device.

Do try and understand the difference as they are a business first and foremost, even Sirius has posted the same above.

Both SHs are not suppose to be the same. The SH2 is an improvement over the SH1 or VM would carry on ordering SH1s. BT Hubs were 1, 2 and 3. Their advancements. BT whored their new improvements and so will VM. Remember VM have come under alot of pressure. They will need to recoupe rep and this new SH2 looks to have the looks to do it.

VM will not issue SH1 and SH2 side by side, it will not be a whatever is picked off the shelf. The SH2 will have a natural edge over the SH1 so downgrading the SH2 is just bad business. Like I said SH1 will replace all older non SuperHub kit on the network. That in my opinion will do it. This is just a quick thought.. any remaining SH1s , refurbs or whatever could be used to supply the minimum package customers as replacements to any problematic SH1s. Customers on higher tiers would get SH2.

---------- Post added at 17:09 ---------- Previous post was at 17:06 ----------

Quote:

Originally Posted by Peter_

The will not even be an announcement of the arrival of a new device as it will be a soft launch as with every other modem especially as they will not admit to some customers having major issues with the first Superhub, no other modem has ever had so many rushed out firmware upgrades as the present device because they did not need them.

All that will happen is someday if and when a new device is launched is that a member will post on here or elsewhere about the arrival of a slightly different looking device or possibly a new model number, some people thought a new one came out a while back but it was just a matt casing on the old device.

If it gets launched all the self important people will be on the phone demanding a new device at which point they should be told no even if the threat of disconnection is aired, I say good riddance.

VM will in my opinion PR the SH2 but they will cover themselves so their not left torn a new one. Its just as well your not running VM.

---------- Post added at 17:17 ---------- Previous post was at 17:09 ----------

Quote:

Originally Posted by Peter_

I think it will be a soft launch though as they still have to get rid of old stock.

I still believe that a new Superhub will be fatally flawed and that we should get a standalone off the shelf device with the option of a supplied N router or using your own preferred device.

The is bound to be issues with any new Superhub as it will be built to Virgin Media's own specification and probably with internal antenna which will lead to wireless issues once again.

They need to be brave and just supply a Docsis 3 rated modem nothing more.

it doesn't need to be a soft launch. all VM have to do is replace all non Superhub kit on the network with SH1s.

internal antennas don't cause problems. problems arise when their not properly set/aligned.

I agree VM should just supply a docsis3 modem and work alongside router manufactures for people who want routers.. 'blahblahblah these routers will work on our network'. yet its not as simple as that. people want convenience and supplying combos is the way forward.

Sephiroth · 01-12-2012, 18:13

Peter's got it right, obviously. He knows VM's mind. As for the thing being fatally flawed, the best odds you'd give VM are 50:50.

If the SH2 (technology update) performs well, VM won't have to say anything.

If the SH2 is still slugged in terms of router functions, VM have the opportunity of presenting it as a get you going device with dual-band wi-fi. VM have resisted that opportunity so far and that is one of my main criticisms of them in this sorry saga..

If the SH2 is still unreliable in the same sense that the SH1 is/was, then VM's head in the sand will take over. That's their track record.

thenry · 01-12-2012, 18:18

I don't see it happening that way. it'll cause too many problems for VM. They will need a proper strategy not some youll get whatever take on everything. If they do it properly they will come out on top. Theres a lot here that could be done to recoupe fallen rep etc. without dumping SH1s or wasting vasts amounts of money.

Sirius · 01-12-2012, 18:20

Quote:

Originally Posted by Peter_

Are you for real!!!!

Until all stock is gone of the Superhub 1 you will just get what is on the shelf as that stock must go out regardless, also remember you do not own the kit so whatever the company supply is the modem you have to use.

This happened when the Superhub replaced the VMNG300 and the Ambit 256 replaced the older modems.

Do remember that I used to work for the company and the is no way they will not issue the original Superhub especially if they have them refurbished and that means whatever the warehouseman picks up is the device you will receive.

---------- Post added at 16:05 ---------- Previous post was at 16:03 ----------

As above they will issue all existing stock even if they also have the new stock because they cost to much money just to bin, do they still refurb modems or just replace.

Just replace i think.

Sephiroth · 01-12-2012, 18:35

Quote:

Originally Posted by thenry

I don't see it happening that way. it'll cause too many problems for VM. They will need a proper strategy not some youll get whatever take on everything. If they do it properly they will come out on top. Theres a lot here that could be done to recoupe fallen rep etc. without dumping SH1s or wasting vasts amounts of money.

VM haven't let themselves be visibly troubled with the the current SH debacle. Have they changed their spots or are you merely telling us what they should do?