Superhub : Superhub 2

[Peter_]

Originally Posted by BenMcr

It's not unprecedented. When the VMNG300 was released it was kept for the tiers that needed it only - the other tiers continued with the older D2 modems

The VMNG300 was already outdated at release hence the Superhub was rushed out, the reason it was outdated was before release they decided that to go forward they wanted kit with up to 8 downstreams which the VMNG300 was not capable of providing, you do wonder what kind of people are involved in the planning of this kind of fiasco.

---------- Post added at 08:16 ---------- Previous post was at 08:13 ----------

Originally Posted by BenMcr

To be honest I have no idea what the plan is, but as I have no idea, I'm not making assumptions

do have a idea of what the future holds but cannot post it here, as it is all post leaving the company and could get certain people in trouble which is why I find some posters ideas amusing, not yours by the way as you are being honest.

[jb66]

the d2 hub was the most pointless thing ever made, it was obsolete at launch

[Peter_]

Originally Posted by jb66

the d2 hub was the most pointless thing ever made, it was obsolete at launch

It was a joke that quickly disappeared but sadly replaced by the Superhub.

[BenMcr]

Originally Posted by jb66

the d2 hub was the most pointless thing ever made, it was obsolete at launch

It served the purpose it was introduced for though

[Peter_]

Originally Posted by BenMcr

It served the purpose it was introduced for though

As one of the crappiest modems ever supplied, even a Tailfin was more reliable.

[jb66]

, forward thinking would have been to spend a few pounds more on a docsis3 kit for everyone. Im revisiting customers with d2 hubs to upgrade them to superhubs, the cost to virgin of my visit is more than the hubs themselves.

they would be reaping the benefits now with folk that can be upgraded with a click of a button

[Chrysalis]

VM should make up with dlink and give out 615's to bottom 2 tiers and 825's to top tier.

[BenMcr]

Originally Posted by Chrysalis

VM should make up with dlink and give out 615's to bottom 2 tiers and 825's to top tier.

Except they are routers, and VM now do combined devices

[Peter_]

Originally Posted by BenMcr

Except they are routers, and VM now do combined devices

I find it strange that they are still going down that one way street with no exit in site, you cannot polish manure especially while its still fresh.

[Chrysalis]

Originally Posted by BenMcr

Except they are routers, and VM now do combined devices

and you cant figure out that obviously means stop doing combined devices?

the dir615 is probably the best router I have ever got from an isp although granted its because it just happens to be a ddwrt supported router.

[BenMcr]

Originally Posted by Chrysalis

and you cant figure out that obviously means stop doing combined devices?

Yes, but that isn't going to happen

[General Maximus]

and therein lies the problem. VM introduced combi devices to reduce the number of tech visits to alleged faulty lines and supposedly let tech support provide better service to customers by supporting isp-provided cpe.

The problem is that I doubt the shub has helped the matter at all because it is so flawed that VM are happy to dish them out like confetti resulting in more calls to tech support and wasted tech visits.

I really would love to see some stats on this. The cost of spending a few extra £££ on decent cpe far outweighs the millions they must be blowing away on shubs, tech support calls and engineer visits. You only need to give the customer ONE decent router which works and you save millions of hours and millions of wasted pounds which can be reinvested in better training for call centers and quality time for engineers to maintain the network infrastructure.

I don't understand what the problem is.

[NickDK87]

Having the hub for a few days now 2 things I'd like on the new one are probably a little odd but a PSU that doesn't whistle and the lights on the hub. The lights are so bright I have to put a book in front of the hub to block the lights, it's like a disco at night when I turn of the lights.

[thenry]

the LEDs have been sorted out by VM Nick

[Sephiroth]

How? In what way. TH?