Dishonest and underhanded.
30-04-2012, 19:05
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#1
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Inactive
Join Date: Apr 2012
Posts: 6
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Dishonest and underhanded.
I joined Virgin Media in the middle of March as my sky broadband kept going down.
When I joined the Large broadband was 10 mb, which is a bit slow, but all I could afford.
2 weeks after I join, the large package is suddenly 30 mb. So I thought wow, give them a call and get changed over. WRONG!
I was told that if I wanted the 30 mb broadband I would lose my half price for 6 months offer as I was changing deals.
Well I'm not, the Large broadband is now 30 mb so surely I should be changed to this speed?
Why was I not told when I signed up that speeds were tripling in speed for the same price in 2 weeks time?
Dishonest, underhanded and terrible customer service.
I'm going to shout this from the rooftops!
Vermin media indeed!
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30-04-2012, 19:12
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#2
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cf.mega poster
Join Date: Aug 2004
Posts: 11,207
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Re: Dishonest and underhanded.
Actually the speed increases have been widely publicised since at least January.
You'll get a free upgrade eventually.
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30-04-2012, 19:25
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#3
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Inactive
Join Date: Apr 2012
Posts: 6
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Re: Dishonest and underhanded.
The speed increase is from 10mb to 20mb. I am talking about their package structuring.
large was 10 mb until 31st march, from 1st april it's 30mb. For the same price!
That was not publicised. The double speed was which is only coming to me in 6 months time!
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30-04-2012, 19:28
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#4
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cf.mega poster
Join Date: Aug 2004
Posts: 11,207
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Re: Dishonest and underhanded.
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30-04-2012, 19:34
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#5
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Inactive
Join Date: Apr 2012
Posts: 6
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Re: Dishonest and underhanded.
If you click on to order it, when you review your order there is an L next to it. Which in my language stands for large.
And the customer service agent called it Large as well.
---------- Post added at 18:34 ---------- Previous post was at 18:33 ----------
Copied from their website
Summary (18 month contract unless specified)
One off cost Monthly cost
Broadband L
£14.50 £7.25 for the first 6 months
Phone M
Extras
Virgin Media Super Hub
Virgin Phone line
Virgin Phone line
£13.90
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01-05-2012, 00:47
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#6
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Inactive
Join Date: Apr 2012
Services: Virgin Media 60MB XL Broadband, XL TV with TiVo, XL phone.
Posts: 44
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Re: Dishonest and underhanded.
You cant really expect them to advertise in the middle of March that all new customers should wait 2 weeks before signing up so they get a better deal. No one would sign up for those 2 weeks then would they.
However, I do see why your not happy about this (I wouldnt be either), and I think they could/should of upped you to 30meg now (without losing your half price for 6 months) as a good will gesture when you phoned up and mentioned this.
Cheers
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01-05-2012, 01:58
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#7
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Inactive
Join Date: Mar 2011
Location: at my desk
Services: 100Mbit Broadband
Posts: 95
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Re: Dishonest and underhanded.
I could be completely off here, but I'm thinking it may be worth trying to get though to the UK call centre and see if they're a bit more sympathetic.
That said, if not the I guess just wait until after the 6 months pass and get an update for presumably the same price then.
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01-05-2012, 03:26
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#8
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Inactive
Join Date: Jan 2004
Services: 30MB broadband XL, thats all now after Price rises and F1 for 22.50, so sky tv for me.
Posts: 163
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Re: Dishonest and underhanded.
Quote:
Originally Posted by Sherlock Holmes
You cant really expect them to advertise in the middle of March that all new customers should wait 2 weeks before signing up so they get a better deal. No one would sign up for those 2 weeks then would they.
However, I do see why your not happy about this (I wouldnt be either), and I think they could/should of upped you to 30meg now (without losing your half price for 6 months) as a good will gesture when you phoned up and mentioned this.
Cheers
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completly agree with the above and UK call centre is the way to go
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01-05-2012, 06:39
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#9
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Inactive
Join Date: Apr 2012
Posts: 6
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Re: Dishonest and underhanded.
Quote:
Originally Posted by daggman
completly agree with the above and UK call centre is the way to go
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Thanks. I did phone the u.k. call centre. Spoke to a very lovely sounding scottish lass.
When i asked if I could upgrade to the 60 mb for an extra fiver a month I still got told I would lose my offer as it was a different package.
Talk about customer service hey!
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01-05-2012, 07:10
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#10
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Inactive
Join Date: Jan 2011
Location: Northwest
Posts: 2,249
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Re: Dishonest and underhanded.
You signed up to an offer, if a new offer comes out after that, why do you expect them to free you from your contract to take that offer ?
There will always been different offers on the go.
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01-05-2012, 08:02
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#11
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Inactive
Join Date: Apr 2012
Posts: 6
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Re: Dishonest and underhanded.
Quote:
Originally Posted by Nopanic
You signed up to an offer, if a new offer comes out after that, why do you expect them to free you from your contract to take that offer ?
There will always been different offers on the go.
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It's not the offer I'm disputing. I signed up to large broadband.
Large broadband is now 3 times the speed and I'm stuck on 10 mb, which no longer exists on their website.
If I signed up 2 weeks later I would have had the same deal, just with 30 mb.
Has my package now been rebranded to extra small?
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01-05-2012, 08:06
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#12
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Inactive
Join Date: Dec 2006
Services: Plusnet Unlimited FTTC
Posts: 501
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Re: Dishonest and underhanded.
Quote:
Originally Posted by Nopanic
You signed up to an offer, if a new offer comes out after that, why do you expect them to free you from your contract to take that offer ?
There will always been different offers on the go.
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But the point here is the OP didn't sign up for 10Mb broadband - He signed up for 'Broadband L'. Virgin didn't subsequently change the 'offer', they changed the product spec i.e. the speed they provision Broadband L at so he has every expectation that the product he contracted to purchase is supplied!
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01-05-2012, 09:34
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#13
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Inactive
Join Date: Apr 2012
Services: Virgin Media 60MB XL Broadband, XL TV with TiVo, XL phone.
Posts: 44
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Re: Dishonest and underhanded.
Quote:
Originally Posted by ferretuk
But the point here is the OP didn't sign up for 10Mb broadband - He signed up for 'Broadband L'. Virgin didn't subsequently change the 'offer', they changed the product spec i.e. the speed they provision Broadband L at so he has every expectation that the product he contracted to purchase is supplied!
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This was always going to be a problem, the way Virgin Media have done this speed increase is all wrong.
What they should be doing is offering Broadband L, XL and XXL for certain prices and it should be 10 meg for Broadband L in the areas that havnt been upgraded yet and 30meg in the areas that have been upgraded. This way the new customers wont be using extra bandwidth in an area that isnt ready to support it yet increasing jitter and slowing down the network. It also wouldnt pee off existing customers paying the same price for an inferior speed. People would just have to accept that no one (neither new or existing customers) gets the increased speed in an area that isnt ready for it yet.
cheers
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01-05-2012, 09:40
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#14
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cf.mega poster
Join Date: May 2010
Services: Plusnet FTTC,
FoxSat HDR for TV,
Vonage VOIP.
Posts: 2,082
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Re: Dishonest and underhanded.
Quote:
Originally Posted by bokkie
The double speed was which is only coming to me in 6 months time!
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Well in that case you're a lucky boy then....
My area (which is oversubscribed so won't deliver current speeds reliably for anything over 10Mbps)
Quote:
rest assured, my fittest, fastest engineers will be in your area between October and June 2013 and going as fast as they can.
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01-05-2012, 11:11
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#15
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Inactive
Join Date: Apr 2012
Posts: 6
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Re: Dishonest and underhanded.
I've just had a thought
I signed up to virgin media online, but never received a contract to sign.
Does this mean I'm technically not in contract, or does the online signup qualify as a contract?
Thanks
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