TiVo General TiVo Discussion Part 2 - Page 52

Doug P · 11-04-2011, 14:36

Thanks for all the info VM staff guys.

cwj2008 · 11-04-2011, 14:36

Quote:

Originally Posted by Digital Fanatic

you will see the TiVo charge on the bill, but you should see a bigger discount on your bundle to cancel it out.

Ben is better around package pricing than me though!

---------- Post added at 14:22 ---------- Previous post was at 14:20 ----------

indeed... it's also my day off, but I checked in to see how everything is going.

that is what i thought . sorry to trouble you on your day off ,
regards cwj 2008

Digital Fanatic · 11-04-2011, 14:39

Quote:

Originally Posted by Dave42

bet your so happy your day off Df sounds like a very very busy day for VM

Yeah... rain has just stopped here, so will get outside and enjoy some sunshine in a bit

Shall I ask Herby247 for permission?

---------- Post added at 14:39 ---------- Previous post was at 14:38 ----------

Quote:

Originally Posted by cwj2008

that is what i thought . sorry to trouble you on your day off ,
regards cwj 2008

No probs mate

lee_mc · 11-04-2011, 14:39

Quote:

Originally Posted by Digital Fanatic

No, the 500gb can't be pre-ordered, sorry. You will have to wait until May and that box will incur a install charge of £40. HTH

Thanks DF.

Don't mind waiting until May, and pricing wise can afford this version more than the 1tb version. For those that pre-registed but don't take up the 1tb offer, will we receive another email closer to the May launch date with regards to the 500gb Tivo? Or will it just be left to ourselves to place an order when the available? Not expecting any further special offers or anything, just an email stating the smaller Tivo can now be ordered.

Thanks again, really appreciate all the info you offer on here.

Rjs37 · 11-04-2011, 14:40

Quote:

Originally Posted by The Yank

I keep reading this bit at the bottom of my email and I'm not completely clear of what they are saying:

And an extra special offer.

We don't take entertainment lightly. And if you've got a demanding family, only a hefty package of TV, broadband and calls will be big enough to keep everyone happy. As one of our top customers, we'd love to upgrade your VIP bundle. You'll get up to 50Mb broadband and enjoy our brand new TiVo box. We'll even waive the standard £3 monthly TiVo fee. You'll get Sky Movies and Sky Sports in full HD glory. Upgrading to this experience will cost £100.55 a month. The choice is yours, simply add a TiVo box for an additional £3 a month or upgrade to a new VIP experience.

is this after the purchase of a TIVO or are they offering me a VIP bundle including TIVO for £100.55/mo?

Even though I can't see if I've got the email yet (last paragraph) I'd likely have received this one. Though I've got to say they give the wrong impression with the above message. They don't seem to mention that the inclusive Sky Premium HD is only for 1 box. Unless they've changed their minds on that which I doubt.

Gonna have to do some calculations (and looking at bill) tonight to see what works out cheapest. I'm on VIP 20 (both boxes being V+) and have Sky HD Premium on both boxes but I've got a retentions deal in place which keeps it around the £100 mark.

I can't even access my emails at the moment. Whenever I try to log in through the webmail link on virgin google comes back with a server error. Overloaded or just me?

devilincarnate · 11-04-2011, 14:44

I wonder how quiet it is going to get on here as everybody is going to be busy playing with their TIVO after they get it installed?

DaBoz · 11-04-2011, 14:47

DF, I assume that a cool off period applies to this installation and 12 month contract? i.e. if you have have second thoughts after it is installed that you can cancel and go back to V+?

I would also assume that you pay the £40 in that circumstance?

I ask because unfortunately I'm waiting for a long running customer complaint to be resolved and may back out and jump ship to Sky or Freesat. But if the issue does get resolved, I don't want to have missed out on the TiVo offer.

Boz

Doug P · 11-04-2011, 14:49

Quote:

Originally Posted by Digital Fanatic

Yeah... rain has just stopped here, so will get outside and enjoy some sunshine in a bit

Shall I ask Herby247 for permission?

[COLOR="Silver"]

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Giggle!

BenMcr · 11-04-2011, 14:49

Quote:

Originally Posted by DaBoz

DF, I assume that a cool off period applies to this installation and 12 month contract? i.e. if you have have second thoughts after it is installed that you can cancel and go back to V+?

I would also assume that you pay the £40 in that circumstance?

As far as I know once it's installed then that's it. 28 MBG wouldn't apply as it's not a new service but an upgrade to an existing service

Dave42 · 11-04-2011, 14:49

Quote:

Originally Posted by devilincarnate

I wonder how quiet it is going to get on here as everybody is going to be busy playing with their TIVO after they get it installed?

yes be like a library in here so so quiet lol

Cozzy · 11-04-2011, 14:50

Just spoke to a neighbor who phoned to order .... they cant give an install date until next week and then it wont be for this month ... may not be for next month ... now thats high priority for a VIP and pre regger .. lmao

oh dear VM what a botched launch it appears for anyone who regged in Dec 2010 and orders on day 1 of launch and still could have to wait til June 2011 for install

either shortage of engineers or TiVo's or just plan over subscribed for this area or more likely very poor forward planning from VM

Blizzard · 11-04-2011, 14:52

Quote:

Originally Posted by devilincarnate

I wonder how quiet it is going to get on here as everybody is going to be busy playing with their TIVO after they get it installed?

You kidding? It'll be ZOMG red button! ARRRHHHHH fourth tuner! GRRRR Doesn't wash my car!!!!

BenMcr · 11-04-2011, 14:53

Quote:

Originally Posted by Cozzy

oh dear VM what a botched launch it appears for anyone who regged in Dec 2010 and orders on day 1 of launch and still could have to wait til June 2011 for install

Considering other people on here have already said they are getting install this week, that is plainly untrue

Peter_ · 11-04-2011, 14:53

Quote:

Originally Posted by Cozzy

Just spoke to a neighbor who phoned to order .... they cant give an install date until next week and then it wont be for this month ... may not be for next month ... now thats high priority for a VIP and pre regger .. lmao

oh dear VM what a botched launch it appears for anyone who regged in Dec 2010 and orders on day 1 of launch and still could have to wait til June 2011 for install

either shortage of engineers or TiVo's or just plan over subscribed for this area or more likely very poor forward planning from VM

It takes more than 30 minutes to install and the are 50,000 plus preregistered customers so how many engineers do you think Virginmedia actually have.

Blizzard · 11-04-2011, 14:54

Quote:

Originally Posted by BenMcr

Considering other people on here have already said they are getting install this week, that is plainly untrue

I hope it is. I don't mind waiting a day or two for the email, but I'm pretty desperate for an install before the 29th April as it'll be a lot harder to arrange install after this for me. *Fingers crossed*