Wow it is pretty hosed.
Tracing route to
www.thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:
1 1 ms <1 ms <1 ms CISCOE4200 [192.168.10.1]
2 10 ms * * cpc8-mort6-2-0-gw.croy.cable.virginmedia.com [82.43.108.1]
3 11 ms 7 ms 7 ms mort-geam-1a-ge215.network.virginmedia.net [81.96.225.153]
4 25 ms 8 ms 13 ms croy-core-1b-tenge81-490.network.virginmedia.net
[62.30.242.57]
5 * 24 ms 17 ms croy-core-1a-v99.network.virginmedia.net [195.182.179.57]
6 16 ms 19 ms * brnt-bb-1a-ae2-0.network.virginmedia.net [195.182.178.82]
7 19 ms * 26 ms brnt-bb-1b-ae0-0.network.virginmedia.net [213.105.174.226]
8 17 ms 36 ms 18 ms brnt-tmr-1-ae5-0.network.virginmedia.net [213.105.159.50]
9 20 ms * 18 ms telc-ic-1-as0-0.network.virginmedia.net [62.253.185.74]
10 19 ms * * linx-gw1.thdo.ncuk.net [195.66.226.240]
11 * 36 ms 21 ms gi0-24-10-star1.core-rs2.thdo.ncuk.net [80.249.97.9]
12 37 ms 22 ms 19 ms
www.thinkbroadband.com [80.249.99.130]
1a - 1b - 1a - 1a - 1b
So who broke things during maintenance?