Cant Get Cable? - Maybe We Can Help! - Page 6

weesteev · 07-06-2011, 14:26

Hi Michael, best speak to the business team, check their website at virginmediabusiness.com.

martd · 14-06-2011, 12:55

Hi Weesteev, how about Lymington? Postcode SO41 - So41 9 to be more precise
Little bit more southern than you were after but why not ask?!

Ive been hoping that Virgin would be available for some time now and i'm getting more and more fed up with Sky!

Cheers

madmacfan10 · 14-06-2011, 22:37

Hi there. please bear with me as i'm a newbie to this site. I have tried to keep this as short as possible, so please do bear with me.

I live in Plaistow East London, Part of the old Bell cablemedia network laid down in the early 1990's by a company called Encom. What I would love to know, is, Will the cable network in my area ever be upgraded to digital. The analog tv service was recently switched off with no digital replacement, However the cable landline service is still alive and kicking. i know this because I subscribe to a cable Landline service, Size L evenings and weekends, which comes from a brown box outside the front of my house and goes to a Green cabinet at the end of my street.

My postcode is E13 8BA. It used to show up on the virgin postcode checker as only being able to recieve analog services, but now it shows up as not being able to obtain cable services at all.The cable network in my area is Definitely NOT owned by BT, It was owned by virgins predecessor NTL , so effectively it's owned by virgin media. Areas such as Stratford and leyton, which are part of the same network, have already been upgraded to digital, so why has my area been missed.

Any news regarding the upgrade of my area would be greatly appreciated. If the staff at VM could look into this further for me, it would also be very much appreciated.

Thanks for reading.

Peter_ · 14-06-2011, 22:39

If you put your postcode into the checker on this page you should see this below.http://shop.virginmedia.com/home.htm..._HP_topnav_1_1

Quote:

You're in a Virgin Media National broadband area

You're not in a fibre optic cable area, so we can't give you TV. But we can give you Virgin Broadband using your existing phone line.

madmacfan10 · 14-06-2011, 22:47

hi there. I definitely do have a cable landline. I can PM you with my VM account number and area reference. If you could look into this further for me. this would be very much appreciated.

Thanks

Peter_ · 14-06-2011, 22:52

Quote:

Originally Posted by madmacfan10

hi there. I definitely do have a cable landline. I can PM you with my VM account number and area reference. If you could look into this further for me. this would be very much appreciated.

Thanks

We cannot take such details as this is not an official Virginmedia site and it would be a breach of the Data Protection Regulations, also that is one of the reasons you will find that you cannot PM me as most employees have that function disabled.

Your address does come up in that link, door numbers 1 to 58 and all can get Virgin national broadband through a BT phone line.

Try calling tomorrow on 0845 454 2222 for further help and information.

madmacfan10 · 14-06-2011, 22:57

Thanks I will call up the number tomorrow morning. As I have previously said I definitely do have a cable landline, as I have a separate BT landline box with a Completely different landline number to that of my NTL branded cable landline socket/ box.

Thanks once again.

ShaggyRS6 · 16-06-2011, 16:19

Hi, I am very new here and I am not sure if this is the right forum/thread to post in. The problem is, I am pulling my hair out. I am currently suffering a degrading service by BT, my Sync rate has fallen 6MB over the course of a year and im fed up with a non responsive service.

I would love to sign up with to a full TV and Broadband pacjakge with Virgin Media to enable me to take advantage of really High Speed broadband but everytime I speak to a Virgin representative I get the same old story. Sorry But.................

What is infuriating is that house, no more than 50 feet from my house have the ability to use your fibre Network. Walking past the little brown boxes every day knowing what it can provide in terms of speed is like some form of torture.

We live down a little off shoot of road that was missed when the installtion was done orginally. 50 feet, if that, I have canvased my neighbours too who cant get the service, they all say they would sign up in a heart beat.

Is there anything Virgin can do to help? my Post Code is ME88TL .

ShaggyRS6 · 18-06-2011, 14:31

Sorry to put a bump on this one. I wondered if you who monitor this thread have any thoughts?

Cheers People

verox · 18-06-2011, 15:28

I'm having literally the exact same problem Shaggy is, terrible BT service and no virgin coverage to my house but there is to a house across my street. Particularly annoying.

ShaggyRS6 · 18-06-2011, 16:08

Yeah, i cant get the fact around I want to pay them nearly £100 per month for all the services. Phone, HD TV, Internet etc

verox · 28-06-2011, 18:27

No reply off anyone?

TelM · 30-06-2011, 21:34

I live on an estate which is almost surrounded by cable. I know for example the cable runs along the back of our garden but so far we can't get it. We've even rang Virgin on several occasions and offered our garden as a route though to the estate but offer not taken up.
Our postcode is NE29 8LR ... help us please escape from BT.
We get flyers all the time from Virgin telling us about the great service, prices and network speed but are only offered a DSL (maximum speed of 1.5Mbps) service when we call. The area all around us has had cable for ages and we don't understand why we can't have it too.

skidrow · 06-07-2011, 16:51

do you know if virgin cable is ever going to come to middleton,leeds?(Ls10 4LL) other areas of leeds that are less than 1 or 2 miles from middleton e.g. Beeston(LS11) and Morley(LS27) both have Virgin cable services. A lot of people would be intrested in getting cable since we only get speeds ranging from 2mb to 230kbs here.

weesteev · 07-07-2011, 13:56

Guys, there is an official point of contact now, you can email your request to cablemystreet@virginmedia.co.uk and you should get a response from the team directly.

http://community.virginmedia.com/t5/...elp/td-p/20585