Virgin Advance line rental

[trickytree]

Both times I had it I did not know when it was going to expire and the next bill jumped up in cost.
I have it now but only again after calling them up and adding it to the account.

They don't seem to want to advertise it or want anyone on it from the impression I get.

[pip08456]

Originally Posted by Paul M

Everyone here knows you attitude towards Richard, that comment was aimed to be derogotory, and we all know it.
If I were you i'd stop replying to him, or put him on ignore, before you post yourself into more hot water.

How wrong you are, you can ask Richard yourself. We have had some good discussions in another thread.

[Mr K]

Originally Posted by RichardCoulter

.

A word of warning about paying line rental in advance. It's not refundable in any circumstances as I found out when I decided to cancel due to the price rise.
.

Top advice.

If you are looking to 're-negotiate', even if out of contract, if you've paid LRS they've got you over a barrel. Not quite a good a deal as it used to be, I've let mine expire.
If VM offer me a reasonable deal when I ring retentions in the near future, i'll probably go for it again, but only for the length of the '12 month contracted in' period.

[RichardCoulter]

Originally Posted by Mr K

Top advice.

If you are looking to 're-negotiate', even if out of contract, if you've paid LRS they've got you over a barrel. Not quite a good a deal as it used to be, I've let mine expire.
If VM offer me a reasonable deal when I ring retentions in the near future, i'll probably go for it again, but only for the length of the '12 month contracted in' period.

I'm tempted to do the same to align my LRS with my contract.

Otherwise, in essence, customers are putting themselves into another contract in return for the discount.

There is also pressure to make companies stop forcing customers to take a landline, what happens to us if this is abolished seeing as there are no refunds in any circumstances?

[pip08456]

Originally Posted by RichardCoulter

I'm tempted to do the same to align my LRS with my contract.

Otherwise, in essence, customers are putting themselves into another contract in return for the discount.

There is also pressure to make companies stop forcing customers to take a landline, what happens to us if this is abolished seeing as there are no refunds in any circumstances?

I should imagine it will be the same as Vodaphne have done. The cost of line rental is absorbed into your BB monthly rental so the cost doesn't change, there's just no longer a separate line rental element.

[1andrew1]

Originally Posted by Ken W

I have just paid it and the lady took my details and sent a confirming email.
Thank you for your help

It's worth checking your next bill, my line rental card payment was credited to my account as a general payment and not to buy line rental saver.

Originally Posted by RichardCoulter

I'm tempted to do the same to align my LRS with my contract.

Otherwise, in essence, customers are putting themselves into another contract in return for the discount.

There is also pressure to make companies stop forcing customers to take a landline, what happens to us if this is abolished seeing as there are no refunds in any circumstances?

Good idea to align all contracts.

There is no pressure to stop companies selling landlines. I think what you may be thinking about is the requirement by the ASA to include landline costs within the advertised costs for broadband. That comes from its research which found that "81% of participants were unable to calculate correctly the total cost of a broadband contract when asked to do so."

[MalteseFalcon]

Originally Posted by 1andrew1

It's worth checking your next bill, my line rental card payment was credited to my account as a general payment and not to buy line rental saver.


Good idea to align all contracts.

There is no pressure to stop companies selling landlines. I think what you may be thinking about is the requirement by the ASA to include landline costs within the advertised costs for broadband. That comes from its research which found that "81% of participants were unable to calculate correctly the total cost of a broadband contract when asked to do so."

It is on all bills, because I noticed this and queried it with them. They told me they put this on the bill, but as long as there is a date for the LRS to expire then it has been applied to the LRS. Why they can't put it on the bill as LSR is beyond me but I give up understanding things now.

[Ken W]

Originally Posted by 1andrew1

It's worth checking your next bill, my line rental card payment was credited to my account as a general payment and not to buy line rental saver.


Good idea to align all contracts.

I had email confirming the line rental.
<
Thanks for taking Line Rental Saver for the next 12 months. We're just letting you know we've received your payment of £196.00 by debit/credit card.


By paying up front for a year's line rental, you've cut £32.00 from the full price of £228.00.>

Originally Posted by 1andrew1

It's worth checking your next bill, my line rental card payment was credited to my account as a general payment and not to buy line rental saver.

That happened to mine as well, I noticed it after my next bill payment wasnt taken, and queried it - they found I was over £100 in credit and had to re-apply the advanced rental (or do some other trick) for it to kick in properly.

[Wild Oscar]

Originally Posted by Ken W

I had email confirming the line rental.
<
Thanks for taking Line Rental Saver for the next 12 months. We're just letting you know we've received your payment of £196.00 by debit/credit card.


By paying up front for a year's line rental, you've cut £32.00 from the full price of £228.00.>

Wasn't it £144 last year?? ... another ripoff coming in under the radar ... and that's not much of a saving really is it!

[BenMcr]

It was £164 at one point last year, but the LRS amount does change more often than the Line Rental does.

It's an offer, not a guaranteed part of the service. There is no obligation for Virgin Media to offer it at all.

[Ken W]

Originally Posted by Wild Oscar

Wasn't it £144 last year?? ... another ripoff coming in under the radar ... and that's not much of a saving really is it!

When I first took advantage of advanced line rental quite a few years ago the saving was about £50, since them the line rental has increase the savings are about £30.

[Mr K]

Originally Posted by BenMcr

It's an offer, not a guaranteed part of the service. There is no obligation for Virgin Media to offer it at all.

Its just not a great offer. Not much of a saving any longer and effectively ties you in for a year, contracted or not. Its very much in VMs interest to sign you up.

[RobboEdin]

It represents a 14% discount. I would happily pay annually in advance for everything if it came with a 14% discount.
You should also align paying LRS with your annual negotiation with Retentions.

[Ken W]

Originally Posted by RobboEdin

It represents a 14% discount. I would happily pay annually in advance for everything if it came with a 14% discount.
You should also align paying LRS with your annual negotiation with Retentions.

I am in contract until August 2017