sky with virgin phone line
28-06-2012, 20:44
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#1
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Inactive
Join Date: Jun 2012
Posts: 8
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sky with virgin phone line
Hello
does anyone know if you can connect the sky+ HD box to a virgin phone line,
when i try to access my account or order a box office movie i get a message stating there may be a fault with the line, though i know the phone is working as normal.
steve
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28-06-2012, 22:58
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#2
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Inactive
Join Date: Jun 2003
Location: Cambridge
Posts: 16,760
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Re: sky with virgin phone line
No reason for a Sky box to not work with a Virgin phoneline. It doesn't have to be a BT line or Sky line.
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28-06-2012, 23:01
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#3
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: sky with virgin phone line
Our landline is with VM, and my flatmate's Sky box works fine with it (along with having no issues with the broadband either)
__________________
I work for Virgin Media but all views are my own.
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29-06-2012, 12:25
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#4
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Inactive
Join Date: Jun 2012
Posts: 8
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Re: sky with virgin phone line
Thanks for comments guy,
my sky works fine as does my virgin broadband, it's just the sky box can;t get through to customer services,i wondered if i need a diferent prefix number to dial out on.
steve
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29-06-2012, 19:52
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#5
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Eva Longoria Fan
Join Date: Jun 2003
Location: Essex
Age: 36
Services: Sky multiroom (Sky Q)
Sky Fibre Unlimited
Sky Landline
Posts: 8,851
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Re: sky with virgin phone line
Do you know what the dialing prefix on the box is set to?
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29-06-2012, 20:17
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#6
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cf.mega poster
Join Date: Mar 2010
Posts: 12,313
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Re: sky with virgin phone line
Quote:
Originally Posted by blodger59
Hello
does anyone know if you can connect the sky+ HD box to a virgin phone line,
when i try to access my account or order a box office movie i get a message stating there may be a fault with the line, though i know the phone is working as normal.
steve
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It may be an idea to try again and write the error message down then post it here so we can try to help you.
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02-07-2012, 11:50
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#7
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Inactive
Join Date: Jun 2012
Posts: 8
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Re: sky with virgin phone line
Hi All
The dialling prefix is 1470, also now the anytime plus keeps asking to connect to the broadband with a error code 95, i now my internet is working ok as is my phone, i didn't expect all this hassle when i joined virgin .
I now wonder if because of the direct competition between sky and virgin that they make it as hard as possible to be compatable with each other.
many thanks
steve
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02-07-2012, 12:23
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#8
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cf.mega poster
Join Date: Mar 2010
Posts: 12,313
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Re: sky with virgin phone line
Quote:
Originally Posted by blodger59
Hi All
The dialling prefix is 1470, also now the anytime plus keeps asking to connect to the broadband with a error code 95, i now my internet is working ok as is my phone, i didn't expect all this hassle when i joined virgin .
I now wonder if because of the direct competition between sky and virgin that they make it as hard as possible to be compatable with each other.
many thanks
steve
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Read message 7 on link below
http://helpforum.sky.com/t5/Sky-Anyt...e-view=desktop
Also worth trying these troubleshooting tips
http://www.sky.com/helpcentre/tv/any...-and-warnings/
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02-07-2012, 14:32
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#9
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Inactive
Join Date: Jul 2012
Location: Essex
Services: Virgin tv and internet
Posts: 34
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Re: sky with virgin phone line
Quote:
Originally Posted by blodger59
Hello
does anyone know if you can connect the sky+ HD box to a virgin phone line,
when i try to access my account or order a box office movie i get a message stating there may be a fault with the line, though i know the phone is working as normal.
steve
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Steve I had a virgin phone line, and sky HD box. The problem I had was that I could not get Sky anytime with this combination. I changed to Virgin with a 500 Tivo. The broadband tivo box was £20 per month cheaper
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03-07-2012, 09:46
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#10
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Inactive
Join Date: Jun 2012
Posts: 8
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Re: sky with virgin phone line
Quote:
Originally Posted by muppetman11
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I have already tried this, i logged onto sky to check my account, i have checked that the anytime plus has been activated which it is, as i said in my earlier post i don't think that the two companies make it easy to pare together, i did think that sky offered the best in HD and VM by far offer the best broadband but i am now considering moving my TV to VM as well.
steve
---------- Post added at 09:46 ---------- Previous post was at 09:38 ----------
Quote:
Originally Posted by 27monksbury
Steve I had a virgin phone line, and sky HD box. The problem I had was that I could not get Sky anytime with this combination. I changed to Virgin with a 500 Tivo. The broadband tivo box was £20 per month cheaper
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Thanks for that, i will proberly do like wise and move my whole package to VM as they do have the best broadband, and their tv is not far behind sky's offering.
cheers steve
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03-07-2012, 10:03
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#11
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Inactive
Join Date: Feb 2010
Location: Berks
Services: Sky+HD, Sky Unlimited BB and Sky landline
Posts: 784
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Re: sky with virgin phone line
Not really sure how the STB would know it is connected to a service with VM (or may be it can). But I can confirm 3 neighbours that have exactly the same service providers as you and they do not have any issues with the STB. I myself tried AT+ with VM BB and it worked.
Your error code is saying your AT+ is not activated so that needs to be addressed.
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03-07-2012, 11:45
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#12
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Inactive
Join Date: Jun 2012
Posts: 8
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Re: sky with virgin phone line
Quote:
Originally Posted by LexDiamond
Not really sure how the STB would know it is connected to a service with VM (or may be it can). But I can confirm 3 neighbours that have exactly the same service providers as you and they do not have any issues with the STB. I myself tried AT+ with VM BB and it worked.
Your error code is saying your AT+ is not activated so that needs to be addressed.
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Thanks for this info, at least i know that the set up can work, it's just sorting it out, i will phone sky again and get them to resend the signal for AT+,
as for the sky ring back faught i am not sure.
cheers steve
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06-07-2012, 15:39
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#13
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Inactive
Join Date: Jul 2012
Location: Essex
Services: Virgin tv and internet
Posts: 34
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Re: sky with virgin phone line
Get both through virgin media and it is cheaper. If the system breaks its free to have it fixed. Sky charges.
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10-07-2012, 12:04
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#14
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Inactive
Join Date: Jun 2012
Posts: 8
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Re: sky with virgin phone line
Quote:
Originally Posted by 27monksbury
Get both through virgin media and it is cheaper. If the system breaks its free to have it fixed. Sky charges.
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Seems like the best course of action.
cheers
steve
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