Sky Viewing Card Activation

TheOne · 17-09-2009, 17:01

Hi

Im due to receive a new sky viewing card.

Will my sky box need to be connected to a phoneline in order for my card to be paired to the box, when i phone sky ?

Thanks

**Chris** · 17-09-2009, 17:03

No. When Sky needs to send data to your box they send it via the satellite. But the box should be connected to the phone anyway, if you're within the first 12 months of a contract with them (possibly longer if you have an HD box, although I'm not sure about that).

17-09-2009, 17:30

still 12 months with a hd box I think

Ignitionnet · 17-09-2009, 20:55

You won't be phoning Sky, just put it into the box and all will automagically work. The card is already paired to your box as far as I can tell. Was certainly painless when I did it.

TheOne · 17-09-2009, 23:19

Quote:

Originally Posted by Broadbandings

You won't be phoning Sky, just put it into the box and all will automagically work. The card is already paired to your box as far as I can tell. Was certainly painless when I did it.

When did you receive your new card? Were you in a 12 month contract at the time?

I'll give that a go when i eventually get mine, thanks very helpful info indeed

Paul K · 18-09-2009, 07:02

The card will pair without the telephone line, the telephone line is only relevant for some of the box office and interactive services or for when you are in the first 12 months of a new contract (HD/ new customer etc).

mentalis · 18-09-2009, 07:50

I joined Sky in Feb but got a new viewing card a month or so ago. All you have to do (although double check when the card arrives) is turn the box on, take the old card out, put the new card in et voila.

Graham M · 18-09-2009, 12:32

I've still not received my card should I be worried?

mentalis · 18-09-2009, 12:43

Mine took a long time after receiving the letter as well. As a new customer I thought I might of had a new card so forgot about it until I found it on the door mat one day.

**Chris** · 18-09-2009, 12:44

Only be worried if you just use a Sky box for freesat. You won't get sent a replacement card and will have to buy a new one from them.

Graham M · 18-09-2009, 12:57

Just dropped on the mat. The letter says the box has to be switched off at the mains for 24 hours before putting the new card in, does it have to be a full 24 hours its just a record stuff pretty much daily?

dilli-theclaw · 18-09-2009, 13:04

Are you sure? Mine had to be ON for 24 hours not off...

Ignitionnet · 18-09-2009, 13:11

Box must be on for 24 hours prior to card swap so that it can download some goodness.

Paul K · 18-09-2009, 13:32

Yep must be on for 24 hours, just change the cards out.

Graham M · 18-09-2009, 13:41

Yep, my bad just reread it, my excuse is I'd just woken up :p

---------- Post added at 13:41 ---------- Previous post was at 13:39 ----------

All done