Natwest

grum1978 · 05-07-2003, 17:44

Does anyone know of a email address of some top dog in Natwest as they seem unable to respond to me within the 10 days they promised i'm not a happy bunny

Dave Stones · 05-07-2003, 17:51

Quote:

Originally posted by grum1978
Does anyone know of a email address of some top dog in Natwest as they seem unable to respond to me within the 10 days they promised i'm not a happy bunny

wouldnt it be better telephoning them and asking to speak to someone at head office? or have they kept you on hold for 10 days

grum1978 · 05-07-2003, 17:55

Quote:

Originally posted by Dave Stones
wouldnt it be better telephoning them and asking to speak to someone at head office? or have they kept you on hold for 10 days

if you phone them they tell you to write cos they can't answer the complaint over the phone so i emailed them and got a responce next day saying i will hear from them within 10 days then the day after that i get the same in writing Monday is the 10th day and i have a funny feeling that no email or letter will come as most companies will get back to you well within the time scale they set they are getting me really mad now

It seems however i try to contact them to reslove my problems they not seem to care

marcsparks2002 · 05-07-2003, 18:00

there not owned by ntl are they

sorry couldnt resist

grum1978 · 05-07-2003, 20:27

Quote:

Originally posted by marcsparks2002
there not owned by ntl are they sorry couldnt resist

05-07-2003, 20:52

Quote:

Originally posted by grum1978
Does anyone know of a email address of some top dog in Natwest as they seem unable to respond to me within the 10 days they promised i'm not a happy bunny

Excuse me for intervening, I suspect you have seen what's on the page below:

Natwest contact

grum1978 · 05-07-2003, 20:56

Quote:

Originally posted by Gogogo
Excuse me for intervening, I suspect you have seen what's on the page below:

Natwest contact

yes i have seen that thank you and as that says if it can't be resolved within the time they say they should let me know which again i Don't think they will do

I would be happy if they rang me and said they are still looking into it at least i would know whats happening silence is deafening

Ramrod · 05-07-2003, 21:17

Quote:

Originally posted by marcsparks2002
there not owned by ntl are they sorry couldnt resist

No, but Barclays probably are

kronas · 05-07-2003, 21:18

*notes to self yet another reason not to deal with banks

SMHarman · 05-07-2003, 21:51

You could always escalate to the banking omburdsman (sp) or the FSA.

Looking after retail customers is one of the FSAs top 4 areas.

grum1978 · 05-07-2003, 22:01

Quote:

Originally posted by SMHarman
You could always escalate to the banking omburdsman (sp) or the FSA.

Looking after retail customers is one of the FSAs top 4 areas.

I could do but i would much rather natwest grow up and deal with my complaint and query

be under no illusions natwest i will chase this up and make a big fuss about it.

to natwest

05-07-2003, 22:08

Natwest used to be ok until they were taken over by The Royal Bank of Scotland.

Instead of you being able to contact your own branch by telephone like in the days prior to RBS taking them over, you now have to ring a 0845 number which puts you through to a central command post. very annoying IMO

Xaccers · 05-07-2003, 23:31

I thought their ad said they didn't send you round the houses?

Ramrod · 05-07-2003, 23:51

Quote:

Originally posted by kronas
*notes to self yet another reason not to deal with banks

One day you will have to

kronas · 06-07-2003, 00:04

Quote:

Originally posted by Ramrod
One day you will have to

yep ill have to but i will do it with a bank that will kiss my ass instead of me having to kiss theres :p