Superhub Superhub & Virgin Media Business - Page 8

Sephiroth · 10-08-2011, 23:07

I think some caution is required here in terms of what one might expect by way of reduced contention.

VM's residential claim for the 10 meg residential service is 9.66 Mbps; for the business service it is 8.7 Mbps. That would be over common infrastructure with QoS implemented. So, caution there.

So, when thinking of going for Business Broadband (which I'm doing), you must ask VM to tell you what speed YOU can expect and then ask them to justify that.

Other parts of VM's business web site led me to raise an eyebrow or two.

1/
"Help is always on hand - a 24/7 FreePhone (0800) number gets you through to our dedicated Business Support Team, reassuringly based here in the UK."

You can draw yor own conclusions about VM's realisation of how customers feel about Indian call centres, yet do nothing about it.

2/"
Virgin Media Business uses 21st-Century fibre optic cable to deliver broadband, not last-century copper wires, (sometimes the last few metres may be a coaxial depending on the location of the premises being supplied)."

I seriously doubt the truth of this "21st-Century" claim. What about all the areas cabled up in the 1980s and 1990s? VM would be replacing the 1980s stuff, but the 1990s fibre? I also feel that one could be led to believe that in most cases it'll be fibre to the home. There is no other way one could interpret that paragraph unless fairly savvy about such matters. Or is it fibre to the business?

Anyway, I'll see what VM have to say about their 50 meg business service; I'll make the right challenges and hope to come away with a good feeling. But this is more in hope than expectation.

Mr_Moo · 11-08-2011, 11:04

Sep, VM Business departments are all in the UK. You will NEVER speak to someone in India.

Sephiroth · 11-08-2011, 11:26

Mr Moo (I like the handle),

I was amused by the "reassuringly based here in the UK" phrase. The domestic broadband users would take that as an acknowledgement by VM that there was something "unreassuring" about the offshore support team. The domestic users would also like to be "reassured", don't you think?

Cheers

Mr_Moo · 11-08-2011, 12:03

Totally agree. Although, from reading other peoples posts on the VM forum, there is NOTHING reassuring about speaking to someone in India.

And thanks =)

Kymmy · 11-08-2011, 12:26

Also the off-shore support don't call you back the day after the fault just to make sure that everything is fully sorted and that I'm happy that the fault is now fixed. In fact just like the phone call I've had.

qasdfdsaq · 11-08-2011, 19:35

Wonder if I could sue them when I sign up for "21st-Century fibre optic cable to deliver broadband, not last-century copper wires" and come install day the installer fits... guess what, a last -century copper wire to my property.

Kymmy · 12-08-2011, 21:18

I doubt though that the cable was made last century

qasdfdsaq · 12-08-2011, 22:13

Really? Because as far as I'm aware the vast majority of the cable network(s) were laid before 2000...

Kymmy · 12-08-2011, 22:18

I always count last century as 100-199 years old..

qasdfdsaq · 13-08-2011, 02:24

Hmm. I've always understood last century as the previous century to this one... 21st century, 20th century, etc. Same as I consider last year to be 2010, not the last 365 days. Apparently that's the standard in the English language.

Kymmy · 13-08-2011, 08:52

It probably is.. As I said though when people say last century I always think of 100+ years ago.. perhaps it's living 32 years in the 20th century has ingrained last century as the 19th century..

dbeyzade · 16-08-2011, 14:03

Hi,

New here. Have spoken to them available, still not be available, but should be very very soon.

No 100MB available though only 50MB. Seems silly home users will be able to get faster speed than business users.

I guess they don't want to compete with their 100MB UP & DOWN fibre offering at £500+ a month!

Daniel

ccarmock · 18-09-2011, 17:06

So we are half way through September and still no sign of the new options being available from VM Business.

ccarmock · 20-09-2011, 13:29

Just spoke to business sales - they are saying they now have no dates for the new services and no information on the delays.

Given the current business servcies significant;y lag behind the residential ones and they flatly refuse to offer fixed IP on the current 20 Mb/s service it maybe time to call it a day with VM Business.

mikeey2 · 20-09-2011, 13:37

I've also give up waiting from a response from the Sales team, just a shame BT infinity does not cover the two offices that Virgin cover.