Superhub : Superhub & Virgin Media Business

[itcomms]

done

---------- Post added at 23:11 ---------- Previous post was at 23:03 ----------

could you also confrim that you are on the firmware: V5.5.2R04-BU???

[ccarmock]

Thanks - PDF on it's way to you. Yes my firmware is the same.

[itcomms]

Thanks for the info.

so basically when setting up the superhub with a static range of IPs from VM

the first public IP will be assigned to the LAN interface of the Superhub, then any other devices on the network will be setup with the second public IP with a default gateway of the Public IP of the superhub??

if this is the case, then this is easy to setup once vm give me a range of IPs

[Chrysalis]

Originally Posted by General Maximus

as much as I love VM for speed, being forced to have the shub as a router is enough to put me off VM for life. What nipple head at VM thinks the shub is so amazing that it can out class Cisco routers? I am actually lost for words it is such a stupid idea.

In terms of logic you would have thought it would be the other way around where they would have released modem mode for businesses and forced the routing fuction on domestic users.

I have to agree considering the issues on the consumer service its classic stupidity to use this on a business level service.

[APS]

I would guess there are two reasons they used the Superhub.

1) is to support L2TP so they can provide fixed IPs in a better way. The way they have done this up to now with "sticky" IPs is a real pain for them and the users.

2) they want to match the offerings of BT and others who supply a Superhub like device with wireless etc built in. (Note though that I believe BT had recall on many of their BT Infinity routers due to a hardware issue so VM are not the only ones to have issues like this.)

[ccarmock]

Originally Posted by itcomms

Thanks for the info.

so basically when setting up the superhub with a static range of IPs from VM

the first public IP will be assigned to the LAN interface of the Superhub, then any other devices on the network will be setup with the second public IP with a default gateway of the Public IP of the superhub??

if this is the case, then this is easy to setup once vm give me a range of IPs

Yes that's pretty much it. The first IP gets assigned as a secondary to the Superhub.

Under LAN IP 192.168.0.1 still appears (which DHCP turned off)

Under static subnet is where the routed subnet appears.

Also under Services Firewall features is off and greyed out. Only IPSEC & PPTP pass through and Multicast is enabled.

[Chrysalis]

Originally Posted by APS

I would guess there are two reasons they used the Superhub.

1) is to support L2TP so they can provide fixed IPs in a better way. The way they have done this up to now with "sticky" IPs is a real pain for them and the users.

2) they want to match the offerings of BT and others who supply a Superhub like device with wireless etc built in. (Note though that I believe BT had recall on many of their BT Infinity routers due to a hardware issue so VM are not the only ones to have issues like this.)

BT use the homehub on their business customers?

the recall I think was on the openreach modems themselves not routers.

[qasdfdsaq]

BT supply an optional Ethernet router on their high-end service(s) and a standalone modem. It's entirely your choice whether to use the router, modem, or both (though they will obviously only support their kit if a fault occurs).

Thankfully, since this thread started they've given me a far better alternative to VM business.

[itcomms]

Thanks for the info.

I am waiting for VM to call back today RE: Firmware FIX

if no Fix is available this week, i will then upgrade to ensure we get a stable connection.

it went off Saturday night for about 20 minutes but seems to have been ok since then so far.

[APS]

Did you either get a timescale for the bug fix or move to the subnet option. If the latter does it work OK?

[itcomms]

its been more stable without having the routed option at the moment.

restarted on Friday due to (Resetting the cable modem due to docsDevResetNow)

going to monitor it this week and if it goes off anymore, will be asking for routed option.

i do however see the below in the logs for this weekend.

Sat Feb 18 16:07:30 2012 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx;CM-QOS=1.1;CM-VER=3.0;
Sat Feb 18 16:07:30 2012 Warning (5) Lost MDD Timeout;xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxCM-QOS=1.1;CM-VER=3.0;
Sat Feb 18 16:07:30 2012 Warning (5) MDD message timeout;xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxCM-QOS=1.1;CM-VER=3.0;
Sat Feb 18 16:06:54 2012 Critical (3) SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxCM-QOS=1.1;CM-VER=3.0;

[Kymmy]

MACs removed from last post. Please do not post Cable Modem MACs..

[APS]

There is a lengthy debate about other issues with the business version of the Superhub going on in this thread on the official VM community forum:

http://community.virginmedia.com/t5/...ighlight/false

Apart from mention of the VOIP issue there is a definite problem with running email server traffic through SH. VM acknowledge the problem and have a workaround but several claim that does not work.

VM staff do not respond to business service matters on that forum (there is not one for business users). If anyone with knowledge of the business modem service would like to comment here it would be appreciated as we have having one installed tomorrow.

[itcomms]

We have now downgraded to Cisco 2100 Cable Modem on 10 MB Service, which was completed about 10 min ago.

all is good

[jb66]

Originally Posted by itcomms

We have now downgraded to Cisco 2100 Cable Modem on 10 MB Service, which was completed about 10 min ago.

all is good

The Cisco can handle 20 if you need more speed