30M : My Virgin Media News

[H0ND0]

Without going into a massive amount of detail, since September I've had a extremely poor service from Virgin-meda so anyone considering an ISP change please be warned...

1 Frequent periods of no Internet, when I contact support I'm told I have a signal to noise problem which will be cured in 4 days during which time I've got either no or a very intermittent connection it's got so bad now I've almost lost the will to try to access the net.

After the fix time has been reached, I get a phone call saying We've fixed it, within an hour or less I find out that they haven't, another call takes me back to where I was in the beginning See 1 above.

So its up to you.

The problem for me is I've still got until next October before my contract end

Originally Posted by H0ND0

Without going into a massive amount of detail, since September I've had a extremely poor service from Virgin-meda so anyone considering an ISP change please be warned...

1 Frequent periods of no Internet, when I contact support I'm told I have a signal to noise problem which will be cured in 4 days during which time I've got either no or a very intermittent connection it's got so bad now I've almost lost the will to try to access the net.

After the fix time has been reached, I get a phone call saying We've fixed it, within an hour or less I find out that they haven't, another call takes me back to where I was in the beginning See 1 above.

So its up to you.


The problem for me is I've still got until next October before my contract end

I would ask them to send a Tech out - they can't fix signal to noise over the phone?

If your service is constantly interrupted, and has not been fixed since September, I would contact CS to let them know you believe they are in breach of contract, and unless it is fixed soon, you wish to be released from your contract without penalty as the service supplied is not fit for purpose.

I would recommend keeping a log of when the service is unavailable, and of any calls you make to VM.

[H0ND0]

To me, amazingly I do have access ATM but don't have confidence it's going to last all day long.

Top banana I had an engineer visit a week gone last Friday, he replaced the S/H checked all the interior wiring etc, and declared all inside the house to be in good condition.

Hugh, yep I agree and am on that pathway now.

Thanks guys for the replies.

[H0ND0]

For unresolved & persistent issues forget 150

From what I can see the best number to ring to sort out persistent issues is
01256 752000. & ask for complaints..

Don't let them throw you with "We can't see any recorded complaints that you've made" I'm guessing if you're dialing the above # you're about to make one.
It seems to have worked for me, so far.