Quote:
Originally Posted by tvdriver
at one point she recalls a new TiVo remote being sent out
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VM wouldn't send a remote out of the blue, so she must have had some contact with them to initiate that.
Quote:
Originally Posted by tvdriver
My question at the moment is whether this original box is even capable of delivering the v+ HD service she's been paying for.
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Yes it is. At some point, some of the HD channels might stop working on it though.
As BenMcr says, last year these boxes were being proactively replaced with TiVos. Maybe they couldn't get hold of her. Get her to call Customer Services to discuss.
Edit: I didn't realise the
https://keepup.virginmedia.com/boxswap page was still live. She could try that first.