End of contract advice ...

karmakitten · 28-11-2012, 22:01

Hi all. I am not very savvy when it comes to mobiles and contracts so would be grateful for some help please

My Virgin Mobile contract ends at the end of December. I've already decided I don't want to stay with VM. Do I have to give 30 days notice to cancel, and if so during that 30 day period can I obtain my PAC and go to another network?Or do I have to wait until the 30 days is up before I can switch.

Is there any additional charge for ending the contract or just that months payment?

Sorry if my questions are obvious, but I couldn't find the answers anywhere else, and want to know what I'm entitled to do before I phone VM.

Many thanks in anticipation !

Qtx · 28-11-2012, 23:54

You have to give VM 30 days notice, even if you come to the end of your contract. So call them up now and cancel for the end of December.

As far as I know mobile providers will not give out a PAC until the contract is ended or the rest of the contract paid off. If you gave them notice today and paid off that last month too, you should get your PAC code within a day or so.

If you are switching to another provider and going for a new phone and contract, you would sign up to them and provide the PAC code later. It will take the new provider a few days at most to port your number across.

Hopefully someone else can verify what I have said for you, as I can't be 100% sure. In the same boat as you only a month or so ago, so can only go by how it worked for me. Reception had got bad for me on VM so they let me cancel the last 2 months (should have ended 22nd December) without paying them off and did it straight away. Got the PAC code in 10 minutes but when I brought a new phone/contract online, there was nowhere to put the PAC code. The phone got sent out with a new number but I entered the PAC into the three website and my old number came across.

Better reception on Three for me and the Galaxy S3 was free too. Worked out much better than Virgin for price and minutes too.

qasdfdsaq · 29-11-2012, 17:11

They have to give out a PAC within 72 (or is it now 24) hours of you requesting it. Your PAC code will be valid for 30 days, and you can move at any time within that period, but will still be billed until the end of December (or your 30 days notice, whichever comes first).

There is no charge for ending a contract.

karmakitten · 29-11-2012, 21:20

Thanks guys, much appreciated x

fatmat8 · 03-12-2012, 19:38

now you will need to gird your loins against the messages you will undoubted see coming your way !

karmakitten · 08-12-2012, 07:29

... very true fatmat!!

Just thought I would update on how easy this turned out to be for anyone else who isn't great with phones and contracts and things!

I spoke to VM on the Friday, gave 30 days notice and they confirmed my contract would end at end of December. They gave me my PAC over the phone at the same time. Ordered my new phone the same day, which arrived on Tuesday and my number was ported across on Wednesday. Much easier process then I thought and VM were really helpful and efficient ... which just makes me wonder why they hadn't been like that all the time!!!??

Thanks again all x

Qtx · 11-12-2012, 18:22

I had exactly the same experience. Even though I was cancelling my VM mobile the whole experience was easy and no stress, with the VM mobile team I spoke to very friendly and helpful.

Such a change from the usual customer service I had from VM that I actually posted in these forums about the experience

qasdfdsaq · 13-12-2012, 04:12

That's cause Virgin Mobile's customer services are Richard Branson's fault.