Tivo V6 Virgin Media V6 - Powered by TiVo(new STB) - Page 57

Inactive Digital · 01-11-2016, 18:28

Quote:

Originally Posted by Spaceboyo

Hi All. New to this forum as joining Virgin the from the other side, saw this thread on the V6 box and thought I'd comment

We have an install on Thursday (03/11/16) received email last night, saying we'll be one of the first to experience the new V6 Box, lots of waffle about it won't look like the box on website (assume referring to normal Tivo box) then going on about how good it'll be with 4K Netflix & YouTube, not much more info than that.

More updates on Thursday when installed.

we look forward to hearing your thoughts about the new box!

Quote:

Originally Posted by RichardCoulter

So, it looks like the current state of play is that new customers are being looked after, whilst existing customers are treated with contempt.

You'd think they'd have the sense to issue them to customers who can no longer tolerate the old box. Some have been customers for over 20 years and VM have effectively just shrugged their shoulders (they did this to me after 17 years).

Its cheaper to keep an existing customer as opposed to touting for a new one; they really don't have a clue.

Given theres no mention of the V6 on the website, it sounds as though this could still be trials, rather than a full roll-out at this stage. It's more effective in terms of resource and cost to install at a property where an install is already required, rather than making a special visit.

passingbat · 01-11-2016, 18:38

Quote:

Originally Posted by RichardCoulter

So, it looks like the current state of play is that new customers are being looked after, whilst existing customers are treated with contempt.

You'd think they'd have the sense to issue them to customers who can no longer tolerate the old box. Some have been customers for over 20 years and VM have effectively just shrugged their shoulders (they did this to me after 17 years).

Its cheaper to keep an existing customer as opposed to touting for a new one; they really don't have a clue.

To be fair, Richard, you're basing this on one post.

If this proves to be the case in reality, then you are justified to complain, because that would be unfair.

But one Swallow, does not a summer make.

Also, it could be because he's 'defected' from Sky, and VM want him to be impressed. Again, not fair, but makes commercial sense.

Let's wait and see before jumping to conclusions.

Ddonald2016 · 01-11-2016, 18:40

What I found out was they offered 10,000 beta testers totally free boxes, but **** sake why new customers, it should have been only existing customers but around 6000 new customers ****

muppetman11 · 01-11-2016, 18:44

10,000 beta testing I highly doubt that.

Ddonald2016 · 01-11-2016, 18:46

Well it is said to have dual band wifi wow, oh wait I'm not a new customer. If I added a new box for 6.50 a month I might make it onto the beta list but 15 years spending around £13,000 isn't a good enough reason, maybe I'll defect why not

---------- Post added at 18:46 ---------- Previous post was at 18:44 ----------

Quote:

Originally Posted by muppetman11

10,000 beta testing I highly doubt that.

No mate I totally swear I'm telling truth. They took names from who registered interest to test it in the public domain and there are still some customers to be offered. Ask customer relations

1andrew1 · 01-11-2016, 18:47

Quote:

Originally Posted by muppetman11

10,000 beta testing I highly doubt that.

Me too.

Ddonald2016 · 01-11-2016, 18:55

Quote:

Originally Posted by 1andrew1

Me too.

Well if anybody thinks I'm wrong call and ask, I don't make anything up

denphone · 01-11-2016, 18:56

Quote:

Originally Posted by muppetman11

10,000 beta testing I highly doubt that.

Exactly my thoughts MM.

Ddonald2016 · 01-11-2016, 18:59

Quote:

Originally Posted by denphone

Exactly my thoughts MM.

Why would i make it up I'm just off phone, I said all 10,000 testers should have been existing customers. She said the box will have 4K and for additional fees we can access Netflix 4K but nothing else can be seen

01-11-2016, 19:00

Quote:

Originally Posted by Ddonald2016

Well it is said to have dual band wifi wow, oh wait I'm not a new customer. If I added a new box for 6.50 a month I might make it onto the beta list but 15 years spending around £13,000 isn't a good enough reason, maybe I'll defect why not

---------- Post added at 18:46 ---------- Previous post was at 18:44 ----------

No mate I totally swear I'm telling truth. They took names from who registered interest to test it in the public domain and there are still some customers to be offered. Ask customer relations

I think you should defect before you have a coronary and btw, whoever is giving you information - its wrong

jb66 · 01-11-2016, 19:42

Quote:

Originally Posted by Ddonald2016

Can you send a screenshot as virgin say it is not released

---------- Post added at 18:18 ---------- Previous post was at 18:17 ----------

Can you give us the install price

Its a soft launch, its the same price/package as normal

**Hugh** · 01-11-2016, 19:46

Quote:

Originally Posted by Ddonald2016

What I found out was they offered 10,000 beta testers totally free boxes, but **** sake why new customers, it should have been only existing customers but around 6000 new customers ****

Mod comment - it is against Site T&Cs to use words which invoke the swear filter - please stop it.

vm_tech · 01-11-2016, 20:07

There are a couple of people here ranting and raving without knowing any info. I know the facts, and I'm sure the majority of the staff on here do, but I'm not sure what's public and what's not, so I shall keep my mouth shut. But these people ranting should probably calm down, they'll end up giving themselves a heart attack!

daz100 · 01-11-2016, 20:29

Quote:

Originally Posted by vm_tech

There are a couple of people here ranting and raving without knowing any info. I know the facts, and I'm sure the majority of the staff on here do, but I'm not sure what's public and what's not, so I shall keep my mouth shut. But these people ranting should probably calm down, they'll end up giving themselves a heart attack!

I was told today to keep an eye on my email.

Care to share? If it's out this week surely staff can now enlighten us.

1andrew1 · 01-11-2016, 20:40

Quote:

Originally Posted by daz100

I was told today to keep an eye on my email.

Care to share? If it's out this week surely staff can now enlighten us.

Horizon has suggested that an announcement might be made to coincide with LGI's Q3 earnings conference call on Friday 4th November.