"Gap" in Kent EE coverage causes mobiles to roam to French networks
19-03-2013, 19:06
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#1
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"Gap" in Kent EE coverage causes mobiles to roam to French networks
As a regular visitor myself to St Margarets Bay on the Kent coast, this has been a known issue for quite some time with 2G phones. It can also affect 3G phones if conditions are right. EE has now issued advice to turn off roaming while in the area of the village (or turn your phone off) to avoid being hit with an unexpected bill.
http://www.bbc.co.uk/news/uk-england-kent-21739029
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20-03-2013, 14:08
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#2
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Re: "Gap" in Kent EE coverage causes mobiles to roam to French networks
Very interested read. How much are EE making this aware to consumers though. Had I not read that and ever decided to visit that location, I'd have been none the wiser.
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20-03-2013, 15:01
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#3
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Re: "Gap" in Kent EE coverage causes mobiles to roam to French networks
if people are effected with unexpected bills, its their duty to refund all extra charges.
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20-03-2013, 16:03
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#4
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Re: "Gap" in Kent EE coverage causes mobiles to roam to French networks
As the new article says you get a 'welcome to France, here are the charges' text message if you roam onto a French network though
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20-03-2013, 18:01
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#5
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Re: "Gap" in Kent EE coverage causes mobiles to roam to French networks
As a consumer I think it'd be pretty obvious if my phone saying "Bouygues telecom" on the screen where it usually says "EE"
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20-03-2013, 19:47
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#6
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Trollsplatter
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Re: "Gap" in Kent EE coverage causes mobiles to roam to French networks
Quote:
Originally Posted by BenMcr
As the new article says you get a 'welcome to France, here are the charges' text message if you roam onto a French network though
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Yes, but if you're my missus you have the phone buried in your handbag where you don't hear it ping ...
Quote:
Originally Posted by qasdfdsaq
As a consumer I think it'd be pretty obvious if my phone saying "Bouygues telecom" on the screen where it usually says "EE"
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... and don't see what it says on the screen.
And if you have your push email switched on, you start racking up roaming data charges. Could be nasty.
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20-03-2013, 23:54
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#7
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Re: "Gap" in Kent EE coverage causes mobiles to roam to French networks
Quote:
Originally Posted by Chris
And if you have your push email switched on, you start racking up roaming data charges. Could be nasty.
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Depends on the network. Virgin Media don't switch on roaming data unless you proactively buy a pass when in the EU - which you can't buy until you are roaming
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21-03-2013, 01:47
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#8
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Re: "Gap" in Kent EE coverage causes mobiles to roam to French networks
Yeah, that. Or in most cases it's recommended anyone switch off data roaming anyway unless they explicitly want it.
That way there's no way of being charged without the user interacting with the phone and doing something chargeable.
Or you could just use manual network selection, like back in the good old days...
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22-03-2013, 21:51
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#9
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Re: "Gap" in Kent EE coverage causes mobiles to roam to French networks
Quote:
Originally Posted by BenMcr
Depends on the network. Virgin Media don't switch on roaming data unless you proactively buy a pass when in the EU - which you can't buy until you are roaming
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It's the same on EE but I don't think it is on Orange and T-Mobile, you'd think it would being part of the same company
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25-03-2013, 00:31
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#10
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Re: "Gap" in Kent EE coverage causes mobiles to roam to French networks
Well no, the whole point of maintaining the separate brands is to have them offer different services.
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