TiVo General TiVo Discussion Part 2 - Page 48

muppetman11 · 11-04-2011, 13:23

Quote:

Originally Posted by kgollop

42 minutes and all booked. Never once asked for my "unique code" mind! Was told I wasn't allowd to keep my V-HD, have to keep the V+ which surely cannot be correct!? I don't need to record upstairs and would rather have a fast reliable box than one that crashes every 2 minutes to be honest.

---------- Post added at 13:20 ---------- Previous post was at 13:19 ----------

You are dead right. Well worth upgrading!

That can be a normal wait time on Sky

---------- Post added at 13:23 ---------- Previous post was at 13:22 ----------

Quote:

Originally Posted by passingbat

It's better than waiting (for 'the' email).

Agreed

richardc1983 · 11-04-2011, 13:26

Quote:

Originally Posted by passingbat

I agree with perfect choice.

But do we do as richardc1983 did? If people are bypassing the arranged system but we're sat here following the rules, we're the ones that loose out with potentially far off install dates.

Surely, VM have set out a procedure and they should enforce it?

Everyone is going to get an email at some point today or coming days so the original email said the 11th so I would just ring today! THey are taking orders as long as your pre reg. Your not cheating the system this way.

pauldavies83 · 11-04-2011, 13:26

Quote:

Originally Posted by DaBoz

Not if you're a VIP, as the £3 gets waived as I understood it

But surely it would get waived whichever of the two boxes you take, as the £3 is a service charge for the TiVo features, not the box.

Tthe £149.95 / £49.95 is your "Upfront rental charge" for the box itself. Which is what the OP should have been comparing. Monthly service fees will vary between customers (VIP, non-VIP and any other category of offer VM may decide to make available)

clinteastman · 11-04-2011, 13:27

Call lasted 7min, got an install for this Friday didn't ask for my code.

I can now go back to leading an (almost) normal life without having to check my email every 10 seconds.

trickytree · 11-04-2011, 13:27

Seems I was not the only one getting a sales person who seemed to have no clue about the email or options/pricing etc.

I suppose it was bound to happen with the first few but hopefully by the times it gets to tomorrow these guys will have had a day of us giving them grief they will know all about it.

RobboEdin · 11-04-2011, 13:27

Quote:

Originally Posted by richardc1983

Everyone is going to get an email at some point today or coming days so the original email said the 11th so I would just ring today! THey are taking orders as long as your pre reg. Your not cheating the system this way.

You may not be cheating 'the system' but you may well be upsetting any plans Virgin Media put in place for the number of calls they should expect today. You and other selfish people may be part of the reason for the poor service received by many people trying to (correctly) order TiVo today.

DaBoz · 11-04-2011, 13:30

Quote:

Originally Posted by pauldavies83

But surely it would get waived whichever of the two boxes you take, as the £3 is a service charge for the TiVo features, not the box.

Possibly. Then again, with the changes to expectations with the 1TB model and this launch and the £3 and £40 waived... who knows.

Doug P · 11-04-2011, 13:31

Quote:

Originally Posted by passingbat

It's better than waiting (for 'the' email).

I am hoping this is the first day or week rush and that the email will come soon and the lines will be less busy after a while!

---------- Post added at 13:31 ---------- Previous post was at 13:30 ----------

Quote:

Originally Posted by RobboEdin

You may not be cheating 'the system' but you may well be upsetting any plans Virgin Media put in place for the number of calls they should expect today. You and other selfish people may be part of the reason for the poor service received by many people trying to (correctly) order TiVo today.

This does sound like a valid view Robbo.

muppetman11 · 11-04-2011, 13:34

Weres DF gone labelling them up in the warehouse ?

herby247 · 11-04-2011, 13:37

Quote:

Originally Posted by RobboEdin

You may not be cheating 'the system' but you may well be upsetting any plans Virgin Media put in place for the number of calls they should expect today. You and other selfish people may be part of the reason for the poor service received by many people trying to (correctly) order TiVo today.

Tough if i upset VM's plans, they have had me hanging on since DEC 2010 and upsetting MY plans i had for a tivo box LONG before April 2011!
CALL THEM!

Br41ns · 11-04-2011, 13:38

Tried ordering 3 times today and had nothing but incompitance, i was told
I would loose my VIP50 discount if i took Tivo, absolute
joke, will try again in hope i get a date 4th time lucky

Doug P · 11-04-2011, 13:38

Ah blow the rest of you me me me. Sigh how depressing.

LoveFibre · 11-04-2011, 13:38

As I have not been getting the mails for Tivo, since before the Dear Dean (even though I pre-registered)

I googled for the number and after alot of being on hold now have a install date for Wednesday.

No code asked for....

Shame about the 500GB box being so cheap considering the price of Hard Drives (bought 2TB for £60 the other day) and that being the only difference between the boxes.

devilincarnate · 11-04-2011, 13:40

Quote:

Originally Posted by muppetman11

Weres DF gone labelling them up in the warehouse ?

He has been called in to take calls?

herby247 · 11-04-2011, 13:40

Quote:

Originally Posted by muppetman11

Weres DF gone labelling them up in the warehouse ?

EXACTLY he's always about telling us we should be getting x y z on a set date or this will happen!
Then when it doesn't materialise he's nowhere to be seen!
As usual its another EPIC FAIL in the on going saga that is VM trying to launch a product and do it FAIRLY and CORRECTLY!
Still no email!
So poor!