50M : Think Broadband Ping Monitor Results (POST YOURS)

[GazCBG]

Originally Posted by roughbeast

So guys, what is it about switching into router mode and back again that did the trick for me?

Try going outside of Virgin Media network, as I tried with Namesco in London, where the problem appears to be.
In VM network I can get full speed, outside, I can't

[qasdfdsaq]

Originally Posted by Ignitionnet

Pinging tbbmeter.thinkbroadband.com [80.249.99.132] with 32 bytes of data:
Reply from 80.249.99.132: bytes=32 time=13ms TTL=122
Reply from 80.249.99.132: bytes=32 time=11ms TTL=122
Reply from 80.249.99.132: bytes=32 time=12ms TTL=122
Reply from 80.249.99.132: bytes=32 time=13ms TTL=122

Dunno if they've changed it for new users but my pings come from pingbox1.thinkbroadband.com. Which is still fine. VM problems again.

[jalzoo]

Virgin speedtest:



Namesco Speedtest:



Graph:



High pings from pingbox

Pinging pingbox1.thinkbroadband.com [80.249.99.164] with 32 bytes of data:
Reply from 80.249.99.164: bytes=32 time=102ms TTL=56
Reply from 80.249.99.164: bytes=32 time=107ms TTL=56
Reply from 80.249.99.164: bytes=32 time=104ms TTL=56
Reply from 80.249.99.164: bytes=32 time=108ms TTL=56

[Taf]

Cardiff CF14

[Ignitionnet]

Originally Posted by qasdfdsaq

Dunno if they've changed it for new users but my pings come from pingbox1.thinkbroadband.com. Which is still fine. VM problems again.

Thanks.

From my dodgy Chinese router directly:

Pinging pingbox1.thinkbroadband.com [80.249.99.164] with 64 bytes of data:

Reply from 80.249.99.164: bytes=64 time=11 TTL=58 seq=1
Reply from 80.249.99.164: bytes=64 time=11 TTL=58 seq=2
Reply from 80.249.99.164: bytes=64 time=10 TTL=58 seq=3
Reply from 80.249.99.164: bytes=64 time=11 TTL=58 seq=4

Ping statistics for pingbox1.thinkbroadband.com
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milliseconds:
Minimum = 10, Maximum = 11, Average = 10

[Blairhoyle]

Virgin claiming there is not a problem

[Kushan]

Looks to me like it's definitely Virgin's problem:

[Sephiroth]

Originally Posted by Blairhoyle

Virgin claiming there is not a problem

Where is this claim?

[joglynne]

The VM Community forum has a thread about this and James W (Community Lead - Help & Support Forum Team) stated at 17:40pm
"I'm sorry to see that this is occurring: I've escalated it to our broadband support teams a while ago for investigation, and am waiting for an update.

I'll update when I do get that information through."

and gave this update at 21:09pm
"I assure you we do have our networking teams available 24 hours a day, 7 days a week.

This is being looked into, but I've no updates to share at the moment, I'm sorry.

Hopefully it won't be too much longer, but thank you for your patience so far. "

http://community.virginmedia.com/t5/...508163/page/16

[Blairhoyle]

Originally Posted by Sephiroth

Where is this claim?

some stated earlier on the VM forum

[mlmclaren]

Originally Posted by Sephiroth

Where is this claim?

It's also not in the status pages on Virgin site.....

[Kushan]

Originally Posted by mlmclaren

It's also not in the status pages on Virgin site.....

Not quite the same thing.

[roughbeast]

Looks like a sharp return to normal service.

[img]Download Failed (1)[/img]

I hope we are honoured with a proper explanation from VM.

Edit.............................................. ..........................

Despite the improved graph, and another modem reboot, I am only getting 100Mb download now.

Edit.............................................. .................................................. .....

Did a return to factory settings and then back to modem only mode. Now getting full speed, (160Mb), and ping of 11ms.

[Blairhoyle]

seems to have been sorted

[Kushan]

yup, looking much better here: