General TiVo Discussion Part 2
11-04-2011, 14:02
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#736
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cf.addict
Join Date: Feb 2005
Location: Clydebank (G81, Langley, ex-ntl)
Services: VIP120 with TiVo
Posts: 346
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Re: General TiVo Discussion Part 2
Just off the phone after 15 minutes on hold. The call centre seemed confused because I wanted to keep the boxes I have and not just swap one for TiVo. I have been informed I need to pay another £6.50 per month as an additional box charge and am waiting for a call re install.
Does this charge sound right? I presently am VIP50 with a V+ and 2 other boxes.
Cheers
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11-04-2011, 14:03
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#737
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cf.mega poster
Join Date: Mar 2010
Posts: 12,313
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Re: General TiVo Discussion Part 2
Quote:
Originally Posted by clinteastman
Few things to point out here: - He's more than likely working.
- He posts on here of his own bat, he's not paid to do it and doesn't owe us anything (we owe him).
- Emails have started going out just like he said they would.
- Grow up.
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Very valid point and well said , I've had my little disagreements occasionly but he does take time to help.
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11-04-2011, 14:04
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#738
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Inactive
Join Date: Feb 2011
Posts: 20
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Re: General TiVo Discussion Part 2
Quote:
Originally Posted by EssDee
Just off the phone after 15 minutes on hold. The call centre seemed confused because I wanted to keep the boxes I have and not just swap one for TiVo. I have been informed I need to pay another £6.50 per month as an additional box charge and am waiting for a call re install.
Does this charge sound right? I presently am VIP50 with a V+ and 2 other boxes.
Cheers
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Yes £6.50 a month is the standard charge if you have "multiroom" i.e. more than one box in a household with their own feed (in your case an extra box on top of your VIP boxes).
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11-04-2011, 14:06
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#739
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cf.mega poster
Join Date: Jun 2010
Location: Jarrow Tyne & Wear
Services: V.I.P 120 tivo and v+
Posts: 5,793
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Re: General TiVo Discussion Part 2
Quote:
Originally Posted by EssDee
Just off the phone after 15 minutes on hold. The call centre seemed confused because I wanted to keep the boxes I have and not just swap one for TiVo. I have been informed I need to pay another £6.50 per month as an additional box charge and am waiting for a call re install.
Does this charge sound right? I presently am VIP50 with a V+ and 2 other boxes.
Cheers
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yes sure thats right
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11-04-2011, 14:08
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#740
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Inactive
Join Date: Nov 2010
Location: Surrey
Services: Virgin Cable TV (Tivo) and Freeview
Posts: 1,227
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Re: General TiVo Discussion Part 2
Quote:
Originally Posted by dazed&confused
Hear Hear
If it wasn't for DF we would have not known about the VIP50 deal
NO activation fee
NO Monthly sub
That makes a saving in year 1 of £ 76.00
Well done DF
and well done Virgin for listening
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Spot on.
---------- Post added at 14:08 ---------- Previous post was at 14:07 ----------
Anyway DF has pointed out that you have to register in April to get the special offer. This is only day one and some patience is called for.
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11-04-2011, 14:08
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#741
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cf.geek
Join Date: Feb 2007
Location: Nottingham
Services: Maxit TV, M phone, 200MB BB, V6 TIVO, Super Hub3
Posts: 701
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Re: General TiVo Discussion Part 2
Quote:
Originally Posted by passingbat
did you get the email?
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I'll hold my hands up and say no, still waiting for it to arrive. But just rang the sales number and said I was pre-registered. They checked my account to confirm this though which is why I had a quick install date. Sorry 4 months is too long to wait, I could not control myself any longer and just had to ring for my own sanity!!.
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11-04-2011, 14:09
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#742
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Inactive
Join Date: Nov 2006
Posts: 58
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Re: General TiVo Discussion Part 2
Quote:
Originally Posted by Doug P
Spot on.
---------- Post added at 14:08 ---------- Previous post was at 14:07 ----------
Anyway DF has pointed out that you have to register in April to get the special offer. This is only day one and some patience is called for.
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Yeh GREAT!
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11-04-2011, 14:11
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#743
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Inactive
Join Date: Aug 2008
Location: Liverpool
Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone
Posts: 8,384
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Re: General TiVo Discussion Part 2
Quote:
Originally Posted by clinteastman
DF, any idea how the batches are being worked?
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They'll be staggered no doubt to avoid long call Q's for those that need to contact sales.
Emails are from today and over the next couple of days.
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11-04-2011, 14:11
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#744
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cf.addict
Join Date: Feb 2005
Location: Clydebank (G81, Langley, ex-ntl)
Services: VIP120 with TiVo
Posts: 346
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Re: General TiVo Discussion Part 2
Blizzard, Dave42
Thanks for your responses, much appreciated
Cheers
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11-04-2011, 14:13
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#745
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Inactive
Join Date: Feb 2007
Location: Hounslow
Age: 78
Services: Virgin Media 200mb Superhub 2, Two Tivo V6 1tb, one "Old" Tivo 1tb, home phone, Humax Freesat PVR.
Posts: 625
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Re: General TiVo Discussion Part 2
Got it!!!!
When I called the special number I spoke to a lady from Eastern Europe who was very friendly but seemed to be desperately in need of some training. She tried to charge me for keeping my two V+ boxes. When I told her to forget the Tivo (brave man me) she went off for 15 minutes while I held on listening to some garbled information about what seemed to be advertising "Talk Talk", very strange. When she eventually returned it was to apologise for the delay and to tell me I can keep the two V+ boxes free of charge. I am using the Tivo to replace a Samsung V HD box.
Installation on Friday morning April 15th.
Thanks to DF for the information and despite earlier comments on this forum he was spot on with his predictions. As he stated they have sent out emails beginning April 11th.
Three Cheers for DF!
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11-04-2011, 14:14
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#746
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Inactive
Join Date: Nov 2006
Posts: 58
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Re: General TiVo Discussion Part 2
Quote:
Originally Posted by Perfect Choice
I'll hold my hands up and say no, still waiting for it to arrive. But just rang the sales number and said I was pre-registered. They checked my account to confirm this though which is why I had a quick install date. Sorry 4 months is too long to wait, I could not control myself any longer and just had to ring for my own sanity!!.
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BOTH times i rang sales, they didn't even know what a tivo box was, the guy asked me if i was saying "cable" box!
Needless to say the numbers that i did get luck with were just saying wait for the email, so either people on here are LYING or there is a a total farce of an ordering system in place thats letting people NOT entitled to order it without a code order anyway!
I am swaying towards the latter!
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11-04-2011, 14:16
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#747
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Inactive
Join Date: Nov 2010
Location: Surrey
Services: Virgin Cable TV (Tivo) and Freeview
Posts: 1,227
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Re: General TiVo Discussion Part 2
How dare you accuse people of lying with no evidence. You really do take the cake.
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11-04-2011, 14:20
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#748
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Inactive
Join Date: Apr 2009
Posts: 122
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Re: General TiVo Discussion Part 2
Quote:
Originally Posted by Digital Fanatic
indeed, it's just some will call anyway
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DF i wonder if you can advise me on what the price should be for vip50 users
going of to tvio keeping v+ box and returning standard hd box, i have the sky
hd channels on one box.I asked these questions when placeing order and was tol my bill would go up from 98.50 to 102.20, how i understood all
the info on tvio for vip users the monthly fee was being waived. is it just
a case that they have to do it that way and the discount is rasied, the people on the sales line , and billing line did not seam to know any about
vip packages disscount. that is why i am asking you , as you seam to know
what is going on
regards
cwj2008
---------- Post added at 14:20 ---------- Previous post was at 14:17 ----------
Quote:
Originally Posted by fixerman
Got it!!!!
When I called the special number I spoke to a lady from Eastern Europe who was very friendly but seemed to be desperately in need of some training. She tried to charge me for keeping my two V+ boxes. When I told her to forget the Tivo (brave man me) she went off for 15 minutes while I held on listening to some garbled information about what seemed to be advertising "Talk Talk", very strange. When she eventually returned it was to apologise for the delay and to tell me I can keep the two V+ boxes free of charge. I am using the Tivo to replace a Samsung V HD box.
Installation on Friday morning April 15th.
Thanks to DF for the information and despite earlier comments on this forum he was spot on with his predictions. As he stated they have sent out emails beginning April 11th.
Three Cheers for DF!
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i was given a date of saturday the 16th , the it was change to the monday 18
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11-04-2011, 14:22
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#749
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Inactive
Join Date: Aug 2008
Location: Liverpool
Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone
Posts: 8,384
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Re: General TiVo Discussion Part 2
Quote:
Originally Posted by cwj2008
DF i wonder if you can advise me on what the price should be for vip50 users
going of to tvio keeping v+ box and returning standard hd box, i have the sky
hd channels on one box.I asked these questions when placeing order and was tol my bill would go up from 98.50 to 102.20, how i understood all
the info on tvio for vip users the monthly fee was being waived. is it just
a case that they have to do it that way and the discount is rasied, the people on the sales line , and billing line did not seam to know any about
vip packages disscount. that is why i am asking you , as you seam to know
what is going on
regards
cwj2008
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you will see the TiVo charge on the bill, but you should see a bigger discount on your bundle to cancel it out.
Ben is better around package pricing than me though!
---------- Post added at 14:22 ---------- Previous post was at 14:20 ----------
Quote:
Originally Posted by carlwaring
Yeah. He should be on this forum justifying his existence 24/7 and not actually, you know, doing his paid-for job of work
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indeed... it's also my day off, but I checked in to see how everything is going.
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11-04-2011, 14:23
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#750
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Permanently Banned
Join Date: Jan 2009
Location: In a world of no buffering!!
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Samsung Galaxy 3 32GB sd card In a world of no buffering!
Posts: 20,915
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Re: General TiVo Discussion Part 2
Quote:
Originally Posted by herby247
BOTH times i rang sales, they didn't even know what a tivo box was, the guy asked me if i was saying "cable" box!
Needless to say the numbers that i did get luck with were just saying wait for the email, so either people on here are LYING or there is a a total farce of an ordering system in place thats letting people NOT entitled to order it without a code order anyway!
I am swaying towards the latter!
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So who do you think is lying on here or do you not want to say.
Also you will need to have pre registered and also received an email advising you to call up to order a TiVo.
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