TiVo : General TiVo Discussion Part 2

[EssDee]

Just off the phone after 15 minutes on hold. The call centre seemed confused because I wanted to keep the boxes I have and not just swap one for TiVo. I have been informed I need to pay another £6.50 per month as an additional box charge and am waiting for a call re install.

Does this charge sound right? I presently am VIP50 with a V+ and 2 other boxes.

Cheers

[muppetman11]

Originally Posted by clinteastman

Few things to point out here:

1. He's more than likely working.
2. He posts on here of his own bat, he's not paid to do it and doesn't owe us anything (we owe him).
3. Emails have started going out just like he said they would.
4. Grow up.

Very valid point and well said , I've had my little disagreements occasionly but he does take time to help.

[Blizzard]

Originally Posted by EssDee

Just off the phone after 15 minutes on hold. The call centre seemed confused because I wanted to keep the boxes I have and not just swap one for TiVo. I have been informed I need to pay another £6.50 per month as an additional box charge and am waiting for a call re install.

Does this charge sound right? I presently am VIP50 with a V+ and 2 other boxes.

Cheers

Yes £6.50 a month is the standard charge if you have "multiroom" i.e. more than one box in a household with their own feed (in your case an extra box on top of your VIP boxes).

[Dave42]

Originally Posted by EssDee

Just off the phone after 15 minutes on hold. The call centre seemed confused because I wanted to keep the boxes I have and not just swap one for TiVo. I have been informed I need to pay another £6.50 per month as an additional box charge and am waiting for a call re install.

Does this charge sound right? I presently am VIP50 with a V+ and 2 other boxes.

Cheers

yes sure thats right

[Doug P]

Originally Posted by dazed&confused

Hear Hear
If it wasn't for DF we would have not known about the VIP50 deal
NO activation fee
NO Monthly sub

That makes a saving in year 1 of £ 76.00
Well done DF
and well done Virgin for listening

Spot on.

---------- Post added at 14:08 ---------- Previous post was at 14:07 ----------

Anyway DF has pointed out that you have to register in April to get the special offer. This is only day one and some patience is called for.

[Perfect Choice]

Originally Posted by passingbat

did you get the email?

I'll hold my hands up and say no, still waiting for it to arrive. But just rang the sales number and said I was pre-registered. They checked my account to confirm this though which is why I had a quick install date. Sorry 4 months is too long to wait, I could not control myself any longer and just had to ring for my own sanity!!.

[herby247]

Originally Posted by Doug P

Spot on.

---------- Post added at 14:08 ---------- Previous post was at 14:07 ----------

Anyway DF has pointed out that you have to register in April to get the special offer. This is only day one and some patience is called for.

Yeh GREAT!

[Digital Fanatic]

Originally Posted by clinteastman

DF, any idea how the batches are being worked?

They'll be staggered no doubt to avoid long call Q's for those that need to contact sales.

Emails are from today and over the next couple of days.

[EssDee]

Blizzard, Dave42

Thanks for your responses, much appreciated

Cheers

[fixerman]

Got it!!!!

When I called the special number I spoke to a lady from Eastern Europe who was very friendly but seemed to be desperately in need of some training. She tried to charge me for keeping my two V+ boxes. When I told her to forget the Tivo (brave man me) she went off for 15 minutes while I held on listening to some garbled information about what seemed to be advertising "Talk Talk", very strange. When she eventually returned it was to apologise for the delay and to tell me I can keep the two V+ boxes free of charge. I am using the Tivo to replace a Samsung V HD box.

Installation on Friday morning April 15th.

Thanks to DF for the information and despite earlier comments on this forum he was spot on with his predictions. As he stated they have sent out emails beginning April 11th.

Three Cheers for DF!

[herby247]

Originally Posted by Perfect Choice

I'll hold my hands up and say no, still waiting for it to arrive. But just rang the sales number and said I was pre-registered. They checked my account to confirm this though which is why I had a quick install date. Sorry 4 months is too long to wait, I could not control myself any longer and just had to ring for my own sanity!!.

BOTH times i rang sales, they didn't even know what a tivo box was, the guy asked me if i was saying "cable" box!
Needless to say the numbers that i did get luck with were just saying wait for the email, so either people on here are LYING or there is a a total farce of an ordering system in place thats letting people NOT entitled to order it without a code order anyway!
I am swaying towards the latter!

[Doug P]

How dare you accuse people of lying with no evidence. You really do take the cake.

[cwj2008]

Originally Posted by Digital Fanatic

indeed, it's just some will call anyway

DF i wonder if you can advise me on what the price should be for vip50 users
going of to tvio keeping v+ box and returning standard hd box, i have the sky
hd channels on one box.I asked these questions when placeing order and was tol my bill would go up from 98.50 to 102.20, how i understood all
the info on tvio for vip users the monthly fee was being waived. is it just
a case that they have to do it that way and the discount is rasied, the people on the sales line , and billing line did not seam to know any about
vip packages disscount. that is why i am asking you , as you seam to know
what is going on
regards
cwj2008

---------- Post added at 14:20 ---------- Previous post was at 14:17 ----------

Originally Posted by fixerman

Got it!!!!

When I called the special number I spoke to a lady from Eastern Europe who was very friendly but seemed to be desperately in need of some training. She tried to charge me for keeping my two V+ boxes. When I told her to forget the Tivo (brave man me) she went off for 15 minutes while I held on listening to some garbled information about what seemed to be advertising "Talk Talk", very strange. When she eventually returned it was to apologise for the delay and to tell me I can keep the two V+ boxes free of charge. I am using the Tivo to replace a Samsung V HD box.

Installation on Friday morning April 15th.

Thanks to DF for the information and despite earlier comments on this forum he was spot on with his predictions. As he stated they have sent out emails beginning April 11th.

Three Cheers for DF!

i was given a date of saturday the 16th , the it was change to the monday 18

[Digital Fanatic]

Originally Posted by cwj2008

DF i wonder if you can advise me on what the price should be for vip50 users
going of to tvio keeping v+ box and returning standard hd box, i have the sky
hd channels on one box.I asked these questions when placeing order and was tol my bill would go up from 98.50 to 102.20, how i understood all
the info on tvio for vip users the monthly fee was being waived. is it just
a case that they have to do it that way and the discount is rasied, the people on the sales line , and billing line did not seam to know any about
vip packages disscount. that is why i am asking you , as you seam to know
what is going on
regards
cwj2008

you will see the TiVo charge on the bill, but you should see a bigger discount on your bundle to cancel it out.

Ben is better around package pricing than me though!

---------- Post added at 14:22 ---------- Previous post was at 14:20 ----------

Originally Posted by carlwaring

Yeah. He should be on this forum justifying his existence 24/7 and not actually, you know, doing his paid-for job of work

indeed... it's also my day off, but I checked in to see how everything is going.

[Peter_]

Originally Posted by herby247

BOTH times i rang sales, they didn't even know what a tivo box was, the guy asked me if i was saying "cable" box!
Needless to say the numbers that i did get luck with were just saying wait for the email, so either people on here are LYING or there is a a total farce of an ordering system in place thats letting people NOT entitled to order it without a code order anyway!
I am swaying towards the latter!

So who do you think is lying on here or do you not want to say.

Also you will need to have pre registered and also received an email advising you to call up to order a TiVo.