Virgin Media to Double Broadband Speed

[jb66]

Originally Posted by thenry

yeah I didn't understand that, don't really like the look of it. I thought VM would get rid of everything below 30 shifting everyone onto docsis3 - SHs.



call centres this guy got a SH - http://www.cableforum.co.uk/board/12...3-upgrade.html

not sure whether they charged him or not. Initially I thought as above, everyone getting shifted onto docsis3 reading posts of heads getting SHs for services lower than 30meg.. ready for the upgrades? Can those standard Hubs and modems handle 30meg?

http://shop.virginmedia.com/broadban...s-routers.html

[Tim Deegan]

Originally Posted by Digital Fanatic

Was this just the once, Tim? or are you getting refused help out-of-hours continuously?

---------- Post added at 11:38 ---------- Previous post was at 11:37 ----------



Thorntons, I think

Does it make a difference?

It was both the first operator, and their manager at the call centre. Now it's bad enough the first operator not knowing. But there is no excuse for a manager not knowing.

Looks like huge training needs at VM.

[SnoopZ]

Originally Posted by Ignitionnet

Yay it's official.

Yep all 50Mb customers are being upgraded to 100Mb progressively.

Sorry to disappoint but 100Mb customers are not being upgraded to 200Mb, they're having their price dropped to the 50Mb price of £25/month if taken with a phone line.

100Mb will probably be subject to STM with this upgrade / price reduction, details to be confirmed.

I'm being upgraded in March 2012 if they ever get around to doing the ****ing upstream upgrades here.

---------- Post added at 21:39 ---------- Previous post was at 21:37 ----------



If you've a Superhub or VMNG 300 you'll be upgraded to 30Mb else if you're a 10Mb customer you'll go to 20Mb, if you're a 20Mb customer you'll go to 30Mb.

For the bored the 30Mb upgrade is to 60Mb.

Is there a link to the official announcement?

[Tim Deegan]

Originally Posted by Hugh

But of course, I was referring to the past re loyalty vs fiscal sense equation.....

THere comes a stage when you have just had enough I'm afraid,

---------- Post added at 16:04 ---------- Previous post was at 16:03 ----------

Originally Posted by Masque

I expect that will be offshore agents as it is out of hours and expect the support to degrade once our office closes.

And that's the whole problem with VM using overseas call centres...they don't have a clue what they are talking about.

---------- Post added at 16:05 ---------- Previous post was at 16:04 ----------

Originally Posted by chrisjones

I never called the foreign 'tech' lines as its all scripted answers..

And that's the problem

[kwikbreaks]

Originally Posted by SnoopZ

Is there a link to the official announcement?

What makes you think there is any official announcement yet?

This gives XL non-DOCIS3 more incentive to shell out the £30 for a Superhub I suppose. Plus how well is 30Mbps on non-DOCSIS3 going to perform? I'm expecting an answer of badly as sfaik there is only a single downstream.

[SnoopZ]

Originally Posted by kwikbreaks

What makes you think there is any official announcement yet?

This gives XL non-DOCIS3 more incentive to shell out the £30 for a Superhub I suppose. Plus how well is 30Mbps on non-DOCSIS3 going to perform? I'm expecting an answer of badly as sfaik there is only a single downstream.

Well Ignition said it was official so it would be nice to find out where that info came from.

[thenry]

thanks for clearing that up kwik. apologies for being thick

Originally Posted by Tim Deegan

THere comes a stage when you have just had enough I'm afraid,

You really are trying hard not to answer my question, aren't you?

I'll try again - did you, before this issue, stay with VM through loyalty or because it was fiscally advantageous to you?

[kwikbreaks]

Originally Posted by SnoopZ

Well Ignition said it was official so it would be nice to find out where that info came from.

I'm guessing this is one of those cases where he could tell you but then he'd have to kill you....

I can't see VM keeping it under wraps for long now it's released into the wild though - after all they'll consider it to be good news. I might too if it weren't for the fact that my connection is borked through oversubscription already.

[Tim Deegan]

Originally Posted by Hugh

You really are trying hard not to answer my question, aren't you?

I'll try again - did you, before this issue, stay with VM through loyalty or because it was fiscally advantageous to you?

With respect it was a business decision, and none of your business, or any of VM's business as to why we have been loyal to them. But the fact remains that we have (for whatever reason).

[Digital Fanatic]

Originally Posted by Tim Deegan

Does it make a difference?

It was both the first operator, and their manager at the call centre. Now it's bad enough the first operator not knowing. But there is no excuse for a manager not knowing.

Looks like huge training needs at VM.

Yes it does... Myself and other VM Staff on here have said already, you should have been given help when you called.

I'm trying to find out if it's happening all the time or you got a "bad" agent/Manager when you called the offshore centre.

[Tim Deegan]

Originally Posted by Digital Fanatic

Yes it does... Myself and other VM Staff on here have said already, you should have been given help when you called.

Please don't think that I am blaming you, or any other member of VM staff on this forum. I know it must be very embarrassing when the company you work for doesn't operate to your standards.

Originally Posted by Digital Fanatic

I'm trying to find out if it's happening all the time or you got a "bad" agent/Manager when you called the offshore centre.

Thanks for that.

This is just another example of why VM shouldn't use overseas call centres.

[thenry]

Where have you moved? I'm sure they have offshore call centres too.

[Tim Deegan]

Originally Posted by thenry

Where have you moved? I'm sure they have offshore call centres too.

You haven't been following this thread have you??

[thenry]

To be honest I haven't followed a few things today.