Cancel my Auto renewal of Malware
09-03-2024, 07:25
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#1
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cf.mega poster
Join Date: Jul 2004
Location: Winnersh UK
Services: LL Phone, TiVo, M+ VM mobile, BBand 150M tier Superhub, TIVO 500 M+
Posts: 2,114
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Cancel my Auto renewal of Malware
Cancel my Auto renewal of Malware but their system will not allow me to cancel auto renewal
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09-03-2024, 08:02
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#2
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laeva recumbens anguis
Cable Forum Team
Join Date: Jun 2006
Age: 67
Services: Premiere Collection
Posts: 42,099
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Re: Cancel my Auto renewal of Malware
Do you mean the Malwarebytes software package?
If so, is this the process you are attempting?
https://support.malwarebytes.com/hc/...s-subscription
Quote:
In My Account, you can check the auto-renewal status of your Malwarebytes subscription and turn it on or off. When auto-renewal is enabled, the payment method on file is charged automatically at the end of the term to keep your subscription active. To cancel your subscription, disable the auto-renewal feature, the subscription remains active and valid until the expiration date.
Log in to My Account.
Click the Billing tab.
Under Payment methods, navigate to the Auto-renew toggle for the applicable subscription:
Toggle on (blue) to turn On auto-renewal.
Toggle off (grey) to turn Off auto-renewal.
Click Turn off in the Turn off Auto-renew? window.
In the What made you decide to turn off Auto-renew? window, you are prompted to select a reason for cancelling auto-renewal. Select the reason and click Turn off.
You'll receive a confirmation email after you change the auto-renewal status of your subscription.
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If that doesn’t work, just cancel your Direct Debit with them (which you should do anyway).
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Last edited by Hugh; 09-03-2024 at 08:05.
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09-03-2024, 08:05
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#3
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Woke and proud !
Join Date: Jun 2004
Services: TV, Phone, BB, a wife
Posts: 9,133
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Re: Cancel my Auto renewal of Malware
An autorenewal with a credit card is not quite as simple as cancelling a DD, which is why I never touch them, but your bank should be able to do it on request if you get nowhere with the company.
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09-03-2024, 09:05
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#4
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Just a Geek
Join Date: Jul 2015
Posts: 3,601
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Re: Cancel my Auto renewal of Malware
Quote:
Originally Posted by Mr K
An autorenewal with a credit card is not quite as simple as cancelling a DD, which is why I never touch them, but your bank should be able to do it on request if you get nowhere with the company.
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The card issuer can cancel it
https://www.citizensadvice.org.uk/de...%20own%20merit.
I would do it in writing recorded delivery or email so they can not argue and have to pay you back if they allow payment
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