All hub3 users affected by confirmed latency issue
14-12-2016, 04:53
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#31
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cf.addict
Join Date: Jan 2010
Posts: 346
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Re: All hub3 users affected by confirmed latency issue
From what I have seen regarding the Puma 7 modems that have started to trickle out, the problem isn't on those.
We'll probably be waiting a while for VM to roll out a fix for the Hub 3, if there ever actually is one and even a lot longer still for a Hub 4 with Puma 7 inside.
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14-12-2016, 08:26
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#32
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Inactive
Join Date: Sep 2010
Services: VIVID 350, Sky Q
Posts: 71
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Re: All hub3 users affected by confirmed latency issue
Quote:
Originally Posted by Synthetic
Ping won't affect your upload speed to Twitch, it might however cause issues with games themselves if the ping is too high.
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Hmm. I have to admit that this is worrying me somewhat. I need decent ping times to play MMOs while I am Twitch streaming. Do you think I could ask for a SH2 instead of a SH3 when the guy comes round to install my broadband?
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14-12-2016, 10:16
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#33
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cf.geek
Join Date: Jul 2010
Location: Newcastle
Posts: 785
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Re: All hub3 users affected by confirmed latency issue
Quote:
Originally Posted by Cromulent
Hmm. I have to admit that this is worrying me somewhat. I need decent ping times to play MMOs while I am Twitch streaming. Do you think I could ask for a SH2 instead of a SH3 when the guy comes round to install my broadband?
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Can certainly ask, depends on who you get and if he has any in the van I guess.
To be honest, I still get about 12ms to BBC on my gamer line, which to me is easily low enough for MMOs.
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14-12-2016, 10:52
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#34
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Inactive
Join Date: Sep 2010
Services: VIVID 350, Sky Q
Posts: 71
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Re: All hub3 users affected by confirmed latency issue
Quote:
Originally Posted by Synthetic
Can certainly ask, depends on who you get and if he has any in the van I guess.
To be honest, I still get about 12ms to BBC on my gamer line, which to me is easily low enough for MMOs.
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A 12ms ping would be absolutely fine for me. I just hope it doesn't go up to the 100ms ping range as that is when it starts getting noticeable. I guess I'll just see how it goes.
I'm sure VM will fix the issue at some point.
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14-12-2016, 11:00
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#35
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Inactive
Join Date: Nov 2016
Posts: 17
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Re: All hub3 users affected by confirmed latency issue
Average ping isn't the problem - it's increased slightly but not enough to matter for most people.
The problem is the jitter, packet loss, and out of order packets.
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14-12-2016, 11:26
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#36
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Inactive
Join Date: Sep 2010
Services: VIVID 350, Sky Q
Posts: 71
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Re: All hub3 users affected by confirmed latency issue
Quote:
Originally Posted by nallar
Average ping isn't the problem - it's increased slightly but not enough to matter for most people.
The problem is the jitter, packet loss, and out of order packets.
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Ah. OK. Well that having packet loss and jitter doesn't sound too good either. I'm not sure what to do now. I selected the broadband package I did because I really want to get into Twitch streaming in a more serious way and now I'm worried that the jitter and packet loss will cause problems for me. I'll see if I can get a SH2. Seems like the only reasonable solution to the problem.
Edit: Re-read the article.
Edit: Just read the VM forum posts on the issue and people are saying if you put the SH3 in modem only mode it fixes the issue somewhat? I've got a spare router I can use so I might just install that and hope for the best.
Final Edit: OK on further reading if that doesn't help. So I guess I just have to hope that the engineer has a spare SH2 in the van.
Last edited by Cromulent; 14-12-2016 at 11:42.
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14-12-2016, 14:09
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#37
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cf.geek
Join Date: Jul 2010
Location: Newcastle
Posts: 785
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Re: All hub3 users affected by confirmed latency issue
Yeah, the jitter isn't brilliant to be honest, not sure if that's down to the SH3 or just VM's network
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15-12-2016, 14:33
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#38
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Inactive
Join Date: Sep 2010
Services: VIVID 350, Sky Q
Posts: 71
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Re: All hub3 users affected by confirmed latency issue
Well I got my Virgin Media broadband installed today. Went a lot smoother than expected. I did ask about a SH2 but he said he only had SH3 available. So with a bit of worry I accepted it. When he left I plugged my computer in via ethernet and did a speedtest which was very fast and I was quite impressed with it. Did a ping test and got 2ms of jitter which isn't the worst.
So then I did an hour long Twitch stream to make sure everything was working properly and it went perfectly. I'm actually really happy with my broadband now. I haven't seen any problems so far. Much better than my old broadband which was giving me problems left, right and centre.
Let's just hope it continues that way. I'll be doing more testing over the next few days to make sure everything is OK.
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15-12-2016, 14:50
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#39
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Inactive
Join Date: Nov 2016
Posts: 17
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Re: All hub3 users affected by confirmed latency issue
Quote:
Originally Posted by Cromulent
Did a ping test and got 2ms of jitter which isn't the worst.
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Are you sure you have a hub 3? Can we do a swap?!
http://www.dslreports.com/tools/puma6
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15-12-2016, 16:30
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#40
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Woke and proud !
Join Date: Jun 2004
Services: TV, Phone, BB, a wife
Posts: 9,151
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Re: All hub3 users affected by confirmed latency issue
Upgrade to as an SH2AC, never missed a beat for me. New versions of anything from VM always have problems.
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12-01-2017, 09:42
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#42
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cf.geek
Join Date: Nov 2011
Location: United Kingdom
Services: YouFibre | Lebara Sim x 2| Plex
Posts: 883
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Re: All hub3 users affected by confirmed latency issue
Quote:
Originally Posted by Travelstar
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Arris are still awaiting Intel fix (it's unknown even if this problem is fixable)
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18-01-2017, 08:33
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#43
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Inactive
Join Date: Sep 2010
Services: VIVID 350, Sky Q
Posts: 71
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Re: All hub3 users affected by confirmed latency issue
Quote:
Originally Posted by Martin_D
Arris are still awaiting Intel fix (it's unknown even if this problem is fixable)
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It better be fixable .
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03-02-2017, 11:24
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#44
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cf.member
Join Date: Feb 2016
Posts: 94
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Re: All hub3 users affected by confirmed latency issue
Quote:
Originally Posted by Cromulent
It better be fixable .
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The silence on this issue is deafening. I can definitely see the problem myself so surprised there as been so few recent public announcements on the issue. Maybe Intel really have dropped the ball here?
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03-02-2017, 12:14
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#45
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Inactive
Join Date: Jan 2008
Posts: 54
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Re: All hub3 users affected by confirmed latency issue
The engineer who installed my V6 yesterday tried to take away my SH2ac and swap it for a SH3.....it's a shame he had to die.... ;-)
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