Tethering - Page 2

Qtx · 30-01-2013, 13:56

So no numbers mentioned in the statement, you have to go and find them.

Are those that signed up in the last 6 months after being told they could tether and the unlimited virgin package was 10GB data, given the chance to cancel now that tethering is not supported and the allowed unlimited usage has dropped to a third of what it was?

Nice timing, almost suspicious

BenMcr · 30-01-2013, 14:15

Quote:

Originally Posted by Qtx

So no numbers mentioned in the statement, you have to go and find them.

Which seems sensible to me. Get customers to go and read the terms that apply to them.

Quote:

Are those that signed up in the last 6 months after being told they could tether and the unlimited virgin package was 10GB data, given the chance to cancel now that tethering is not supported and the allowed unlimited usage has dropped to a third of what it was?

Nice timing, almost suspicious

For those that have already signed up before the 24th, tethering is still allowed, just as the statement says.

**Maggy** · 30-01-2013, 15:24

One post deleted for being off topic after everyone being warned to keep to the topic.

Qtx · 30-01-2013, 16:45

Quote:

Originally Posted by BenMcr

Which seems sensible to me. Get customers to go and read the terms that apply to them.

For those that have already signed up before the 24th, tethering is still allowed, just as the statement says.

You avoided the question. Some have signed up recently after seeing the Terms and Conditions say the Virgin Unlimited package was limited to 10GB, which was a deciding factor in joining up. Now they are being told the limit is 3.5GB. Can they cancel their contract due to this significant change?

Quote:

customers who joined Virgin Media after 25 June 2012 excessive use over 3.5GB of data per calendar month will result in their maximum bandwidth being restricted to 3G speeds

Up until a couple of months the terms and conditions said 10gb. So can the people who signed up on the 26th June up until the T&C change (this month?) cancel on this basis? Remember that virgin staff have been telling customers the 10gb limit up until very recently.

BenMcr · 30-01-2013, 16:46

It's not a limit. You can continue to download data, just at a slower speed.

Qtx · 30-01-2013, 16:56

Quote:

Originally Posted by BenMcr

It's not a limit. You can continue to download data, just at a slower speed.

That is just playing with words. Lets call it a threshold then. When my friend signed up with Virgin Mobile, the threshold before you strangled his speed down to a crawl was 10gb. Virgin Mobile have now changed this threshold to 3.5gb. This is different to what he signed up for and he chose Virgin based on the stated threshod at the time. Can he get out of contract due to this change of limit/threshold?

This will be an interesting one as he will be happy to pursue this in the right places

Sirius · 30-01-2013, 18:49

Quote:

Originally Posted by Qtx

That is just playing with words. Lets call it a threshold then. When my friend signed up with Virgin Mobile, the threshold before you strangled his speed down to a crawl was 10gb. Virgin Mobile have now changed this threshold to 3.5gb. This is different to what he signed up for and he chose Virgin based on the stated threshod at the time. Can he get out of contract due to this change of limit/threshold?

This will be an interesting one as he will be happy to pursue this in the right places

Do you have a Virgin Mobile phone that is affected by this.

As far as your friend is concerned maybe he needs to speak to Mobile customer service himself

Qtx · 30-01-2013, 19:03

Quote:

Originally Posted by Sirius

Do you have a Virgin Mobile phone that is affected by this.

As far as your friend is concerned maybe he needs to speak to Mobile customer service himself

How is this your concern?

As the go to guy for computer and internet advice it is assumed I know about mobile phones and providers too. I have ended up pointing some towards virgin mobile and one of them was due to the limits.

So rather than be cloak and dagger and hide information from other people, asking here opens up that information to others wondering the same. This appears to be why Virgin will not give a straight reply and are/have been avoiding the tethering and limits changed shortly after many signed up.

If there is nothing to hide, straight answers would be given here. Makes virgin mobile look shifty and I had respect for that side of the business before.

Sirius · 30-01-2013, 19:10

Quote:

Originally Posted by Qtx

How is this your concern?

As the go to guy for computer and internet advice it is assumed I know about mobile phones and providers too. I have ended up pointing some towards virgin mobile and one of them was due to the limits.

So rather than be cloak and dagger and hide information from other people, asking here opens up that information to others wondering the same. This appears to be why Virgin will not give a straight reply and are/have been avoiding the tethering and limits changed shortly after many signed up.

If there is nothing to hide, straight answers would be given here. Makes virgin mobile look shifty and I had respect for that side of the business before.

Then as i am not a member of virgin mobile and as you said this is non of my concern i will be of no help to you, maybe someone else will help you.

Qtx · 30-01-2013, 19:14

Quote:

Originally Posted by Sirius

Then as i am not a member of virgin mobile and as you said this is non of my concern i will be of no help to you, maybe someone else will help you.

Your first reply showed you had no help to offer anyway

/me smells off-topic diversion away from the actual question and lack of official answer

Sirius · 30-01-2013, 19:17

Quote:

Originally Posted by Qtx

Your first reply showed you had no help to offer anyway

/me smells off-topic diversion away from the actual question and lack of official answer

You can smell what you want, i smell big chip on shoulder

Qtx · 30-01-2013, 19:23

Quote:

Originally Posted by Qtx

That is just playing with words. Lets call it a threshold then. When my friend signed up with Virgin Mobile, the threshold before you strangled his speed down to a crawl was 10gb. Virgin Mobile have now changed this threshold to 3.5gb. This is different to what he signed up for and he chose Virgin based on the stated threshod at the time. Can he get out of contract due to this change of limit/threshold?

This will be an interesting one as he will be happy to pursue this in the right places

Quoting so we are back to where before the pointless posts. This is the question that needs answering and asked here as this part of the forum is about virgin mobile and a virgin employee answers in an official capacity here

BenMcr · 30-01-2013, 19:31

Quote:

Originally Posted by Qtx

and a virgin employee answers in an official capacity here

Nope

Qtx · 30-01-2013, 19:42

Quote:

Originally Posted by BenMcr

Nope

Bad assumption on my part then. Easy to do when you answer most questions here.

Speaks volumes that you replied to tell me this but not answer the question though.

BenMcr · 30-01-2013, 19:51

Quote:

Originally Posted by Qtx

Speaks volumes that you replied to tell me this but not answer the question though.

Because Sirius has provided the answer you were wanting - anyone who this impacts will need to to speak to Virgin Media to discuss the situation