General Bug that allows you to upgrade now.. - Page 2

Zee · 14-03-2012, 22:18

oh well nevermind... there is no way you'd get in "trouble" for posting an upgrade link though.

If anyone else has a link they wish to share let me know

Hom3r · 14-03-2012, 22:29

Quote:

Originally Posted by AaronCooper

Ps, Have you seen the cost of calling them? Forget that! :P

150 from a VM phone line is free

morley04 · 14-03-2012, 22:36

I wouldnt mind seeing this link if anyone is willing to post it

Skie · 14-03-2012, 22:43

Seeing as I get a yellow "oops, we dun borken this part of de webisitie" when I click on the green upgrade banner in MyVM, I wouldnt mind a direct link either

iFrankie · 14-03-2012, 22:46

Quote:

Originally Posted by Skie

Seeing as I get a yellow "oops, we dun borken this part of de webisitie" when I click on the green upgrade banner in MyVM, I wouldnt mind a direct link either

When that shows up does that mean its not ready in that area?

Skie · 14-03-2012, 22:47

Quote:

Originally Posted by iFrankie

When that shows up does that mean its not ready in that area?

No, there is a message that basically says your area isnt ready yet.

This is just a flat out error message.

Nopanic · 15-03-2012, 00:21

Doesn't sound like a bug, just someone giving you a link a few steps into a customer journey you wont see any benefit from completing.

BenMcr · 15-03-2012, 12:58

Quote:

Originally Posted by AaronCooper

Hey guys, i was speaking to my brother about how his upgrade is coming along (He's on 20mb so he gets the early upgrade option) and how it sucks i cant upgrade mine yet as i'm on 30mb. Then he sent me the link from his 'upgrade' button and it allowed me to upgrade my account.

I mean it works but i don't know what the rules are on this type of thing, i don't want to get in trouble for upgrading a few months earlier lol well i will see what happens, i was half expecting an error message to pop up.

If i can get in contact with someone from virgin, i will ask them if its ok to share the link or not. Don't want to post it now incase everyone else gets in trouble too.

Quote:

Originally Posted by Nopanic

Doesn't sound like a bug, just someone giving you a link a few steps into a customer journey you wont see any benefit from completing.

It's not a bug.

The 'early upgrade' option only appears in My VM if there is capacity in your area to support it. There are background checks that are done before the option is given

If you fill in the form, the checks are still done, so you can't bypass them. If the checks say you can get the increase early, then you will - but then it's probably showing up as an option in My VM anyway.

If not you'd probably get offered an upgrade to the next tier up as you are obviously looking at faster broadband.

AaronCooper · 15-03-2012, 13:05

Yeah i got a message today saying that the system isn't automated, it's similar to a request form and they check to see if it's available for you and will upgrade you if it's possible.

Don't be too critical about the word bug, i didn't know what to call it lol and on the website it said order completed so if it was an automated then it could have been an issue. Turns out it's neither so there is no problem here. Wonder if they will still check if i'm eligible for the upgrade, wishful thinking maybe

jimgors · 15-03-2012, 14:15

When i login to VM.com i get this message

You're up and running on one of our new double speed packages.

Want to make the most out of your superfast broadband?

??? what do

BenMcr · 15-03-2012, 14:33

Have you run a speed test?

jimgors · 15-03-2012, 15:02

http://www.speedtest.net/result/1835638539.png

BenMcr · 15-03-2012, 15:06

Quote:

Originally Posted by jimgors

http://www.speedtest.net/result/1835638539.png

Ah - your services list is out of date then lol

AaronCooper · 15-03-2012, 15:10

Quote:

Primary Downstream Service Flow
Downstream(0)
SFID 6782
Max Traffic Rate 66000000 bps
Max Traffic Burst 10000 bytes
Mix Traffic Rate 0 bps

--------------------------------------------------------------------------------

Primary Upstream Service Flow
Upstream(0)
SFID 6781
Max Traffic Rate 3072000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort

--------------------------------------------------------------------------------

Current System Time:Thu Mar 15 15:09:09 2012

Called them up as i got an email saying they were sending me a superhub out but i already had one, they upgraded me.

jimgors · 15-03-2012, 15:22

Quote:

Originally Posted by AaronCooper

Called them up as i got an email saying they were sending me a superhub out but i already had one, they upgraded me.

What number?