Virgin mobile on line account statement

[gary france]

HI , About a fortnight ago i upgraded my phone contract with virgin mobile,
Since that , my Virgin mobile account on line has had technical issues , in other words i can not read my present statement , I have tried the 789 number but the automated voice system is inaudible, Is it possible to receive account statements by text service . Anyone got any other ideas out there ?. Your suggestions would be gladly received.

[Peter_]

Taken from the website.

If you're a customer already call 789 from your Virgin Mobile phone, or 0845 6000 789 from a landline.

If you've got a question, query or comment please email us. We'll look into the details and get back to you as quickly as we can. It normally takes us less than 72 hours.

[gary france]

Masque, Like i said due to Virgin on line account statement problem , now into its 2nd week , I would like a e-mail or text of my current account statement , Is that beyond Virgin Mobile capability ?.

[Peter_]

Originally Posted by gary france

Masque, Like i said due to Virgin on line account statement problem , now into its 2nd week , I would like a e-mail or text of my current account statement , Is that beyond Virgin Mobile capability ?.

As I am just a customer of Virgin Mobile like yourself so I can give no more information than above, you should be able to ring the 0845 number and request a paper bill but they do charge for it.

[gary france]

Masque, Virginmedia Staff , and Customer
I am surprised being a member of staff you are unable to give me more information about my request , Yes i know about the paper bill charges ,

[Peter_]

Originally Posted by gary france

Masque, Virginmedia Staff , and Customer
I am surprised being a member of staff you are unable to give me more information about my request , Yes i know about the paper bill charges ,

Virgin Mobile is a separate standalone company, I work for Virgin Media we have no dealings with or access to their systems

I am not talking about the cable paper bill issue, but Virgin Mobile who charge for them already, as I said I only know this by virtue of being a mobile customer.

[gary france]

Masque
Sorry about the misunderstanding on my part , it was my frustation trying to get a simle request answered from some one connected with Virgin Mobile, What i have noticed that Virginmedia, virgin broadband , tv &phone, virgin mobile, are all on the same web page.So near but remote ! Me and my partner are fully paid up members of all three , Thanks once Masque for your input .

[jb66]

Ring customer services and they will reset your account same thing happened to me when I changed package

[Peter_]

Originally Posted by gary france

Masque
Sorry about the misunderstanding on my part , it was my frustation trying to get a simle request answered from some one connected with Virgin Mobile, What i have noticed that Virginmedia, virgin broadband , tv &phone, virgin mobile, are all on the same web page.So near but remote ! Me and my partner are fully paid up members of all three , Thanks once Masque for your input .

I know how confusing it can look on the main website.

[gary france]

Is Sir Richard aware of that, if not accumulate some brownie points on my behalf .Any someone just contacted me on cable forum web site about my problem he has the same problem like me , Virgin mobile solved his problem by just resetting his account . I have tried several times in the last half an hour to get through but with no joy , I surpose they all gone for their dinner .

[Peter_]

Originally Posted by gary france

Is Sir Richard aware of that, if not accumulate some brownie points on my behalf .Any someone just contacted me on cable forum web site about my problem he has the same problem like me , Virgin mobile solved his problem by just resetting his account . I have tried several times in the last half an hour to get through but with no joy , I surpose they all gone for their dinner .

I expect as with Virgin Media that he does not actually own the company but leases the name.

It can be a bit of a hassle getting hold of a mobile agent which I know from my own attempts.

[gary france]

Masque , that info surprised me ,sounds like smoke and mirrors to me !. But he must carry the can when things go tits up .
Getting a hold on a mobile agent , I prefer for him to be static , stuck in one place .

[Peter_]

Originally Posted by gary france

Masque , that info surprised me ,sounds like smoke and mirrors to me !. But he must carry the can when things go tits up .
Getting a hold on a mobile agent , I prefer for him to be static , stuck in one place .

No he owns around 7% of Virgin Media so has no dealings with the actually running of the company, as for Virgin Mobile I have no idea of any level of ownership of the company.

I have just rung Virgin Mobile as my own phone is a battery killer and they are sending me out a replacement battery so they can see if the issue persists.

I did have to wait about 10 minutes until someone answered.

[gary france]

Mesque, dont tell me its the Xperia x10 min pro ,mine is and is my first android, Yes my drains my battery while in a coma , What i have heard its nothing new , Tried all the Apps , still the same , My only saviour is that they are going to upgrade the firmware later on this year this may help

[Peter_]

Originally Posted by gary france

Mesque, dont tell me its the Xperia x10 min pro ,mine is and is my first android, Yes my drains my battery while in a coma , What i have heard its nothing new , Tried all the Apps , still the same , My only saviour is that they are going to upgrade the firmware later on this year this may help

No mine is the Nokia 5800 but my daughter has your phone which had that exact issue and a new battery sorted it out, rather poor on a brand new handset.

She is with 3 and just went to the store and got a new battery for free, my replacement id free as well.