Virgin Mobile sending texts at 2am! - Page 3

Blackened · 06-01-2010, 14:19

Quote:

Originally Posted by Mick

Why does she need to answer that? - whether she did or didn't doesn't justify by any means, to be contacted at such an inappropriate time.

Because She asked for advice on what to do to resolve it and I replied to her post sympathetically and was trying to help by trying to determine if she had agreed to be contacted by text or not because, if she hadn't she'd have a very good case to raise a serious complaint with VM rather than being fobbed off? If you're suggesting I was going down the 'you agreed to them so tough luck' route you're very much mistaken. I never implied such a thing.
However, despite being asked twice she didn't let us know - Ben did it for her anyway and it appears to be VMs forced policy. I'd be onto O2 for a free sim and drop the VM one in the nearest bin. They're not going to implement that change and we all know it.

TheDaddy · 07-01-2010, 04:14

Quote:

Originally Posted by snowballs

I am taking advice from various organisations and will let you know the outcome on this.

I went to ofcom and the OFT when a company kept phoning me, said company had an internal investigation and said they'd never phoned me once but guess what, they never phoned again, which was what I wanted to happen anyway, I was miffed about being woken up most mornings by them, I'd have be livid if it were 2am, once is to often imo.

northy · 07-01-2010, 18:05

to be honest i would have been cursing if they sent me a text at 2am, whether i said they could contact me by text or not, its taking the micky. and why should anyone have to put they phone on silent??

and if i got a text at that time from a friend who was working, or someone who couldnt sleep, they would be told where to go as well!!

snowballs · 08-01-2010, 09:24

I have been trying to contact Otelo but there is a recorded message when you call saying they are not taking calls because of the adverse weather conditions. I assume i will be told to put my complaint in writing.

I cant see that there is much i can do apart from not renewing my contract when it runs out. I had persuaded my family and friends to use VM when their currant contracts end as you get free calls to each other but they wont now after the trouble i have had.
I would have felt really bad if they had changed over and this happened to them.
Every time you make adjustments to your package or anything you are likely to get these unsociable texts.

I have only been with then for 3 months and have 9 texts before or around 8am including a Sunday. I find it very odd that none of these has arrived during normal working hours. Maybe its a cost thing. If they need to send out a lot of texts it could be cheaper during unsociable hours for them to send them at these times.

Either way, i imagine they will lose a lot of customers through this practice. I will go back to Tmobile when i am able to as i had not had any problems ever with them. I changed because i would get the free unlimited calls to other VM users, now i have really lost out.

I wish i had researched VM a bit more before i changed over, oh well, you live and learn.

webcrawler2050 · 08-01-2010, 14:15

Wow this a right ole conversation..

snowballs · 08-01-2010, 14:35

Quote:

Originally Posted by webcrawler2050

Wow this a right ole conversation..

Why dont you go and troll somewhere else as your input is not welcome on this thread?

webcrawler2050 · 08-01-2010, 14:38

Quote:

Originally Posted by snowballs

Why dont you go and troll somewhere else as your input is not welcome on this thread?

Why I am genuinely interested in this as a general point of interest

alferret · 09-01-2010, 16:25

I was with VM mobile for 18 months. My phone is\was always on 24\7 & never on silent. Not once did I receive a txt from VM after 9pm and never before 8am. If woken I too have trouble getting back to sleep and if you knew this would be an issue for yourself then the only viable option is to change your phone profile to silent or switch it off.
I am sure VM do not set out on some sadistic vendetta to wake up everyone at 2am if payment has not been made and I have never heard of a company cutting off services on the date of a due bill especially over a bank holiday unless that person was a persistent non\late-payer.

My 2 txt's worth of input

swindon1981 · 21-01-2010, 23:22

Perhaps its a case of systems issues that the network was not aware of. The fact of the matter here is that sometimes mistakes are made, sometimes they are from individuals and sometimes they are from companies. I did hear once that everyone can make a mistake, its a good test to their character as to how they respond to such issues. The fact that your feedback has been logged and will be looked into should be a positive.

The "put your phone on silent rule" still applies in my opinion however I can understand your frustration.

If you have been through 4 networks in 15 years it would seem as if no one has been perfect so far.

Give VM a chance to rectify the issue and maybe your feedback would have been worthwhile. Who in this world is perfect after all.

frazzeld · 24-01-2010, 10:53

Quote:

Originally Posted by webcrawler2050

LOL Good advice there Rob

To the OP, it happens, automated services run at around, 00:00 and onwards.

Personally, it's just a text, if you couldnt get up, well thats another issue. Personally and this is my personal opinion, I hardly think anyone will be ringing at 2am for a "just in case"

Guess the option is, to put your phone on silent. End of

It may be a case in your life that you would not get a "Just in Case" call from midnight onwards....maybe you dont have friends or family.....
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