Direct Debit Theft - Page 3

BenMcr · 12-11-2012, 20:33

Quote:

Originally Posted by devilincarnate

I have been reading this and thinking about what has happened to the OP. When a CSA quotes the Early cancellation fee it only covers the line rental and does not take in to any charges that will not be showing on the account (due to be shown on the next bill).

So when the OP has said "excessive" charges this is what could have transpired, due to the extra cost of the DD than the stated price?

However they still should have a bill detailing the charges before they were taken out - however the OP says they didn't

Quote:

Virginmedia later that month took out £367.90 from my bank a/c without notice.

Peter_ · 12-11-2012, 20:35

Quote:

Originally Posted by martyh

If the factual errors you have posted are anything to go by then it is a very good job you no longer work in the call center ,and i'll thank you to refrain from commenting on my job choice ,you know nothing of my skills ,experience or circumstances so do not ever attempt to insult me in that way again

It is a very good job that we no longer have to go down main street to the corral then for a builder/jobber as well, as you clearly have no idea that an Indemnity Claim is instantly back into your account the difference is I know more about banking than you can fit in your 10 gallon hat.

devilincarnate · 12-11-2012, 20:40

Quote:

Originally Posted by BenMcr

However they still should have a bill detailing the charges before they were taken out - however the OP says they didn't

We were advised (when i worked for O2) was for the customer to cancel the DD as f there was one pending it will be collected. They would get a revised bill 14 days after the cancellation / port date.

Peter_ · 12-11-2012, 20:42

Quote:

Originally Posted by qasdfdsaq

Try taking your own advice.

Why not stop cyberstalking or are you still trying to Yan k my chain.

BenMcr · 12-11-2012, 20:43

Quote:

Originally Posted by devilincarnate

We were advised (when i worked for O2) was for the customer to cancel the DD as f there was one pending it will be collected.They would get a revised bill 14 days after the cancellation / port date.

I'm not sure what that has to do with anything

The issue as far as I see it is that the amount taken was different to what was suggested, and that there was no notification of the amount - which is required by the D/D scheme as it is a variable amount

Whether is then a dispute of the amount is a different issue.

devilincarnate · 12-11-2012, 20:49

Quote:

Originally Posted by BenMcr

I'm not sure what that has to do with anything

The issue as far as I see it is that the amount taken was different to what was suggested, and that there was no notification of the amount - which is required by the D/D scheme as it is a variable amount

Whether is then a dispute of the amount is a different issue.

Sorry should have said that we were advised to to say that it is a guideline and will not show any call charges that will be pending, That is why we were told to tell the cust to cancel the DD and wait for the final bill.

BenMcr · 12-11-2012, 20:52

Quote:

Originally Posted by devilincarnate

Sorry should have said that we were advised to to say that it is a guideline and will not show any call charges that will be pending, That is why we were told to tell the cust to cancel the DD and wait for the final bill.

But still, to take out an amount that you have not notified about within the notification period is not valid (unless it's a fixed amount) and the customer can correctly use an indemnity claim to get it back

devilincarnate · 12-11-2012, 20:55

Quote:

Originally Posted by BenMcr

But still, to take out an amount that you have not notified about within the notification period is not valid (unless it's a fixed amount) and the customer can correctly use an indemnity claim to get it back

Yes they can and I always told the customer about that as well. That is why I told customers to cancel the DD and wait for the final bill.

I was just trying to get across what could be the problem.

Rovimax · 12-11-2012, 20:56

Thanks guys, your contributions have been quite informative and eye openning. One or two things happened during my quest. Firstly, this email address (neil.berkett@virginmedia.co.uk) does not work- my email postmaster kept returning emails to this address.
Secondly, I applied for Indemnity and I was given two contravening statements. The first bank staff told me VM could re-apply and take the money from my a/c without notifying me, and a second staff reassured me that they VM could not as the DD is cancelled. I am waiting to see what happens. Sorry for being slightly naive here. Thanks again guys.

Peter_ · 12-11-2012, 21:00

You are correct the email address is neil.berkett@virginmedia.co.uk so it should work.

devilincarnate · 12-11-2012, 21:00

Are you able to check your account still and see what the call charges were in regards to the cancellation fee that you were quoted?

Rovimax · 12-11-2012, 22:32

All my calls o VM were supposed to be free. Thanks

RobboEdin · 13-11-2012, 10:15

Quote:

Originally Posted by Rovimax

All my calls o VM were supposed to be free. Thanks

I didn't think that any supplier had a package where ALL calls are free.

BenMcr · 13-11-2012, 10:28

Quote:

Originally Posted by RobboEdin

I didn't think that any supplier had a package where ALL calls are free.

Think that post was supposed to say 'to VM'