TiVo : General TiVo Discussion Part 2

[TheDon]

Originally Posted by fatboy82

Just thought I would post some info just in case it stings others later after TIVO order.

I'm on VIP50 and requested to upgrade to TIVO, as a family member works for Virgin I get a discount that’s called mates rates.
The sales team are unable to apply any previous discount rates you may of got and you are signing up to a new 12 months contract at the VIP20/50 or 100 rates advertised

So if there are others who have just ordered who thinks existing discount/mates rates will continue you may want to double check with CS.

I'm having problems and cancelled my order.

I was worried about that too, so double checked at the end of my call to order (Still no email!) that mates rates would continue, and I was told that it would still apply.

If it doesn't then they'll have to deal with a very angry me.

[devilincarnate]

Originally Posted by fixerman

This thread is dealing with general tivo discussions. Should we have a new one for newby installs that are about to begin this week?

Not too sure about that as you would still end up with crossovers on each thread

[allron]

Originally Posted by devilincarnate

£103.55 It seems that they have done this and you are getting charged the £3 TIVO charge? Or do you have anything else on your package?

---------- Post added at 18:34 ---------- Previous post was at 18:34 ----------



Glad for you

I probably think i do have something extra to equate the extra £3.00 on my bill but is a small amount soi will wait for my first new bill to come in and check it as easier when i have a hard copy of the bill which is itemised than go through it all on the phone with them at the moment .

Am happy that is it being instaled on Wednesday 13th and will have a new toy to play with lol.

[fatboy82]

Originally Posted by TheDon

I was worried about that too, so double checked at the end of my call to order (Still no email!) that mates rates would continue, and I was told that it would still apply.

If it doesn't then they'll have to deal with a very angry me.

I have just been told by CS that once the TIVO order goes through is get my family member to complete the mates rate offer form again.

[allron]

Any Virgin employees on here with no mates that can adopt me for the discounts they get lol

[devilincarnate]

Originally Posted by allron

Any Virgin employees on here with no mates that can adopt me for the discounts they get lol

Get in the queue

[toady]

After seeing everyone report their install dates, I'm impressed with VM with how close the install dates are after sending out the emails. It makes up for the 4+ months between registering and getting an email

[Stephen]

Originally Posted by fixerman

This thread is dealing with general tivo discussions. Should we have a new one for newby installs that are about to begin this week?

Don't think there is a need for a seperate thread.

[savvychels]

Originally Posted by toady

After seeing everyone report their install dates, I'm impressed with VM with how close the install dates are after sending out the emails. It makes up for the 4+ months between registering and getting an email

'cept for those of us who haven't received our emails yet and are being good and not calling (mostly because we don't have a number to call LOL) :P

[devilincarnate]

Originally Posted by savvychels

'cept for those of us who haven't received our emails yet and are being good and not calling (mostly because we don't have a number to call LOL) :P

I have not received my mail yet as well.

[Gill72]

Originally Posted by allron

Thanks for the clarification on the outages question DF and Devil .
I have just spoken to CS again and questioned the £115 monthly charge and they checked it and then applied the proper discount i should be getting for VIP50 Tivo 1Tb plus a second V+ HDDbox ( not Tivo) with all packages XL, Sky Premuim channels and HD movies , 50MB upgrade from 20MB installation of all and the cost is only 149.99 for installation and activation and the monthly charge is £103.55 so that reduces the price i was told ealier today by £11.45 .

So does that mean all VIP20 upgrades to VIP50 will not be charged an extra £30 activation charge, and only be charged the £149.95 TIVO installation?

[passingbat]

Originally Posted by savvychels

'cept for those of us who haven't received our emails yet and are being good and not calling (mostly because we don't have a number to call LOL) :P

Call 150 as I did and be upfront as to why you're calling.

[savvychels]

Originally Posted by devilincarnate

I have not received my mail yet as well.

Don't you have one already? Or am I mixing you up with another member? But at least I know I'm not alone. I've been really patient and not whinged at all, but it's driving me crazy watching all these people ordering

Originally Posted by passingbat

Call 150 as I did and be upfront as to why you're calling.

I think it's probably too late in the day now, but if I haven't got it by early tomorrow morning I very likely will do that. I was trying to be 'good' and not queue-jump, but I can't stand it LOL! I like the way you handled it, so will very probably ring tomorrow morning. Fingers crossed I get a CS agent who's as helpful as yours was

[Adder]

Also trying to be good and not queue jump....

[Gavin-D]

Here's hoping i receive my e-mail tomorrow.