Basingstoke install no show
30-09-2010, 20:13
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#1
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Inactive
Join Date: Sep 2010
Posts: 6
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Basingstoke install no show
As the title says really, was supposed to have Virgin installed today between 1pm and 6pm.
6.30pm comes and i get on the phone to the install team and end up speaking to some overseas chap, who frankly is a waste of time.
Get back on the phone, choose cancellations this time and after getting the choice of what music to listen to (how flaming mad is that) i speak to another lady who promptly transfers me back overseas only this time i have no music choice but am informed of a 19 minute wait /phone/slam/kick cat!!
Sorry for venting but i have lost a half days holiday over this and will probably just phone up and cancel tomorrow
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30-09-2010, 20:24
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#2
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Trollsplatter
Cable Forum Team
Join Date: Jun 2003
Location: North of Watford
Services: Humane elimination of all common Internet pests
Posts: 36,925
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Re: Basingstoke install no show
Do that ... they may offer you a sweetener to stay though.
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30-09-2010, 23:59
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#3
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Inactive
Join Date: Aug 2008
Location: Liverpool
Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone
Posts: 8,384
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Re: Basingstoke install no show
Quote:
Originally Posted by haggis_muncher
As the title says really, was supposed to have Virgin installed today between 1pm and 6pm.
6.30pm comes and i get on the phone to the install team and end up speaking to some overseas chap, who frankly is a waste of time.
Get back on the phone, choose cancellations this time and after getting the choice of what music to listen to (how flaming mad is that) i speak to another lady who promptly transfers me back overseas only this time i have no music choice but am informed of a 19 minute wait /phone/slam/kick cat!!
Sorry for venting but i have lost a half days holiday over this and will probably just phone up and cancel tomorrow
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Sorry to hear that
I take it you have given VM a valid contact number? If so then there is no excuse for not contacting you if there was a problem.
Call just after 8am to speak to Customer Care and hopefully it can be sorted out for you.
Let us know how you get on.
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01-10-2010, 18:34
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#4
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Inactive
Join Date: Sep 2010
Posts: 6
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Re: Basingstoke install no show
Quick update, Virgin had 2 contact numbers for me, but phoned this afternoon and cancelled.
Apparently there were construction issues which entailed a 4-5 week wait.
Cheers
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01-10-2010, 18:38
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#5
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Trollsplatter
Cable Forum Team
Join Date: Jun 2003
Location: North of Watford
Services: Humane elimination of all common Internet pests
Posts: 36,925
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Re: Basingstoke install no show
Sounds like the duct is blocked, meaning they will have to excavate before they can pull a cable through for you.
They should still have made a better effort at phoning you though. If they had two numbers, presumably one of them would have reached you?
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01-10-2010, 19:23
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#6
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Inactive
Join Date: Aug 2008
Location: Liverpool
Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone
Posts: 8,384
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Re: Basingstoke install no show
Quote:
Originally Posted by haggis_muncher
Quick update, Virgin had 2 contact numbers for me, but phoned this afternoon and cancelled.
Apparently there were construction issues which entailed a 4-5 week wait.
Cheers
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Well, you should have been called and updated then
---------- Post added at 19:23 ---------- Previous post was at 19:23 ----------
Quote:
Originally Posted by Chris
Sounds like the duct is blocked, meaning they will have to excavate before they can pull a cable through for you.
They should still have made a better effort at phoning you though. If they had two numbers, presumably one of them would have reached you?
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Yeah, sounds like it is.
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01-10-2010, 19:59
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#7
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Inactive
Join Date: Sep 2010
Posts: 6
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Re: Basingstoke install no show
Thanks guys, if Virgin had phoned me it would have been annoying but i would have understood the reasons but lack of communication is very poor in my book.
Just fyi i originally gave them 2 dates for the install and they changed it to this week meaning i had to take a half days holiday (i work shifts).
Yesterday i was on the phone for approx 20 mins today 25 mins, cs is in my opinion shocking/non-existent.
I now need to contact O2, BT & Sky to cancel the cancellations that are in process.
Funnily enough i will probably try and join Virgin again but will leave it until after crimbo to let the dust settle,
and this time i would take one service at a time.
From my point of view Virgin have lost out on a minimum of £650 or so over the next 12 months but then again i am only one little customer.
Anyway hopefully my refund will come through for 2 box activation fees.
Cheers
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21-03-2011, 20:24
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#8
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Inactive
Join Date: Sep 2010
Posts: 6
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Re: Basingstoke install no show
Bump, am once again trying to get Virgin installed.
Was supposed to be installed tomorrow but has been delayed
until next week due to engineers being overbooked.
At least they sent me a text message this time to contact CS.
Virgin seem quite determined not to take my money
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21-03-2011, 21:35
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#9
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Cable Guru
Join Date: Jun 2004
Location: Scotland
Age: 41
Services: Virgin Media Gig1 RFOG, TV360, Stream, GoFibre 1Gb
Posts: 1,049
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Re: Basingstoke install no show
If the construction issue wasn't resolved before then your going to have the same issue with a second install slot by the sounds of it. Keep us posted.
__________________
Access Network Innovation @ Liberty Global/Virgin Media
All comments are my own opinion and not a direct expression of LG/VM.
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21-03-2011, 22:52
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#10
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Inactive
Join Date: Sep 2010
Posts: 6
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Re: Basingstoke install no show
Quote:
Originally Posted by weesteev
If the construction issue wasn't resolved before then your going to have the same issue with a second install slot by the sounds of it. Keep us posted.
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Yep agree about the construction issue, am fully expecting this install to take an eternity,
as long as i am informed of any delays to save taking holiday i will be reasonablly happy.
Also wont cancel any services until i am actually fully installed.
Cheers
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