50M Think Broadband Ping Monitor Results (POST YOURS) - Page 215

ferretuk · 15-01-2013, 15:08

Quote:

Originally Posted by thenry

whats happened to thinkbroadband?

See:

http://www.cableforum.co.uk/board/12...-is-blank.html
http://forums.thinkbroadband.com/bqm...-15th-jan.html

thenry · 15-01-2013, 15:14

thanks

alexcopeland · 15-01-2013, 22:23

I've never had a graph like this. I'm aware of there being an issue with the TBB site but those massive peaks don't seem normal.

This time last week.

Qtx · 15-01-2013, 22:44

Quote:

Originally Posted by Kushan

Good question. Notice the packet loss at about 11am as well? Plus the odd bit right where the graph "starts" at 8am. Same for my own ones.
Did their server go down, maybe?

The 11am packet loss is on my sky graph too, so safe to say that was TBB related.

alexcopeland · 16-01-2013, 07:36

All fine now.

dwarven · 17-01-2013, 14:14

Quote:

Originally Posted by dwarven

Lovely

And Im not even doing anything online, just checked emails whilst watching the NFL on SKY.

So much for my 60mb upgrade

Posted the above on VM forum as well, got a reply today :

Very sorry about this but you are affected by 2 issues:

F002308103 Low SNR + FEC errors, You might find that your Virgin Broadband, Virgin TV or TiVo® services are intermittent. Estimated fix date of 20/01/2013

F001996558 High upstream utilisation causing slow speeds, lagging etc. Estimated fix date of 23/01/2013

Interesting that when you phone up they never know about these things, its always down to a faulty superhub or the users pc

pabscars · 17-01-2013, 15:18

Quote:

Originally Posted by dwarven

Posted the above on VM forum as well, got a reply today :

Very sorry about this but you are affected by 2 issues:

F002308103 Low SNR + FEC errors, You might find that your Virgin Broadband, Virgin TV or TiVo® services are intermittent. Estimated fix date of 20/01/2013

F001996558 High upstream utilisation causing slow speeds, lagging etc. Estimated fix date of 23/01/2013

Interesting that when you phone up they never know about these things, its always down to a faulty superhub or the users pc

I'd be tempted to see if those dates are met with a resolution, if not and they get put back, then make a serious decision about whether you want to wait it out.

When I used to be with VM a few years ago, I had the same 2 issues as yourself which in the end didnt get resolved in a timely manner (over 12 months), so I bailed and took my business elsewhere.

The low SNR issue for me would come and go making it very difficult for VM to trace the source.

Also the high upstream utilisation issue was sporadic and didn't justify the necessary work to upgrade the hardware.

Just bear these issues in mind, and in the end I ended up with a slow 5.6Mbps Download speed and a measly 0.9 mbps upload speed from Sky that ran far smoother than my 50 Mbps offering from Virgin.

Kushan · 17-01-2013, 15:29

Quote:

Originally Posted by pabscars

I'd be tempted to see if those dates are met with a resolution, if not and they get put back, then make a serious decision about whether you want to wait it out.

When I used to be with VM a few years ago, I had the same 2 issues as yourself which in the end didnt get resolved in a timely manner (over 12 months), so I bailed and took my business elsewhere.

The low SNR issue for me would come and go making it very difficult for VM to trace the source.

Also the high upstream utilisation issue was sporadic and didn't justify the necessary work to upgrade the hardware.

Just bear these issues in mind, and in the end I ended up with a slow 5.6Mbps Download speed and a measly 0.9 mbps upload speed that ran far smoother than my 50 Mbps offering from Virgin.

Unfortunately, this is where Virgin often lets itself down in a big way. If you can, ring up technical support and ask them directly for information on those F00 numbers. They'll have access to the history and they'll be able to see just how far those tickets go. One thing I would point out, however, is the number for the upstream utilisation is significantly less than the SNR one. SNR issues can take time to fix, but usually no more than a week or two. So if we assume that ticket is relatively recent. The Utilisation ones can take literally years and given the number it is (tickets are assigned sequentially), it has already been open for quite some time.
Virgin has a nasty habbit of just upping the resolution time on those tickets completely arbitrarily so they're never "Behind".

Sephiroth · 17-01-2013, 17:45

Two upstreams now. The TBB efect is marked as on others we've seen.

Pity the DS went to pot with 28 dB SNR and -11 dBmv on the same channels as before with decent values.

[img]Download Failed (1)[/img]

dwarven · 17-01-2013, 18:58

Quote:

Originally Posted by Kushan

Unfortunately, this is where Virgin often lets itself down in a big way. If you can, ring up technical support and ask them directly for information on those F00 numbers. They'll have access to the history and they'll be able to see just how far those tickets go. One thing I would point out, however, is the number for the upstream utilisation is significantly less than the SNR one. SNR issues can take time to fix, but usually no more than a week or two. So if we assume that ticket is relatively recent. The Utilisation ones can take literally years and given the number it is (tickets are assigned sequentially), it has already been open for quite some time.
Virgin has a nasty habbit of just upping the resolution time on those tickets completely arbitrarily so they're never "Behind".

I will most definately be chasing up on these 2 tickets. Do wonder why they bother giving people this 'free' upgrade when the network has these kind of issues.

Found out today that Sky is going to be offering their unlimited package in my area within six months so that may end up being the answer.

buckleb · 17-01-2013, 21:40

Quote:

Originally Posted by Sephiroth

Two upstreams now. The TBB efect is marked as on others we've seen.

The additional upstream channel has indeed made a marked difference in this part of Crawley.

Sephiroth · 17-01-2013, 21:44

Thejitter has reduced from 11 ms to 1 ms (according to my JDAST reports).

qasdfdsaq · 18-01-2013, 00:29

Quote:

Originally Posted by Sephiroth

Two upstreams now. The TBB efect is marked as on others we've seen.

Pity the DS went to pot with 28 dB SNR and -11 dBmv on the same channels as before with decent values.

[img]Download Failed (1)[/img]

Surprising how well it performs (essentially flawlessly) despite those stats... Essentially zero packet loss throughout the day aside from the two resyncs.

Sephiroth · 18-01-2013, 00:57

Yes it is a surprise. Last time I had those schmitty DS power levels and poor SNR performance was terrible, including packet loss. It sort of flies in the face of the advice I dole out to others!

babis3g · 18-01-2013, 02:33

Quote:

Originally Posted by Sephiroth

Two upstreams now. The TBB efect is marked as on others we've seen.

Pity the DS went to pot with 28 dB SNR and -11 dBmv on the same channels as before with decent values.

pssssssss

.....the bonded up streams makes huge difference...well done