Superhub : I am furious with VM

[Arthurgray50@blu]

For the past 24 hours VM have treated myself and my wife like idiots, with a problem over the Internet.

We have had problems getting various pages, including this forum, and inc VM own pages, an yet we could get other sites but these quickly went.

VM tried to blame out computor for it by asking us to change cables, then someone from Delhi kept telling my wife that the problem laid with Google and spelt out every word.

He went through the basics, this took 30 minutes, then about twenty minutes we contacted someone else and they told us something different.

The customer service is a total joke, and trying to blame us, several days before the same problem was happening on our brother in laws computor, and they klive approx half a mile from us. Isn't it about time VM admitted they could have a fault and they are trying to fix it.

Our PC is still in good condition, an email has been sent to the CEO to complain about the poor service. Its not working today, and they are sending out a new box.

[Sephiroth]

Worse still, VM have been blind to complaints of this type about the offshore call centre.

You might care to let us on the forum have a look at your modem downstream/upstream power & SNR levels in case there's anything immediately visible to explain your internet instability. From what you report, the upstream is usually first suspect if not the modem itself.

[Arthurgray50@blu]

We have tried everything, but it is down to VM, everything else is working.

We are not going to treated in such a manner that we think we are idiots

[KierenAris]

Originally Posted by Arthurgray50@blu

We have tried everything, but it is down to VM, everything else is working.

We are not going to treated in such a manner that we think we are idiots

Hi Arthur,

Unfortunately we can't do much unless we have the relevant diagnostics. Could you download WinMTR and run a trace to an affected site, leaving it running for 30 minutes?

That would enable us to do something.

Thanks

[pabscars]

Originally Posted by Arthurgray50@blu

We are not going to treated in such a manner that we think we are idiots

You might want to re read that comment Arthur

[alferret]

Originally Posted by pabscars:35556892

You might want to re read that comment Arthur

ROFL

[Arthurgray50@blu]

It should have said ' we felt that VM were treating us as idiots' We are both so angry about it, the last time this happened, we were told to crash out computor and we lost everything.

We received an email today from the CEO's office, we called them and they did not seem to care about the problem, onl;y that they will call us - that was THREE hours ago. Some customer service

[KierenAris]

Originally Posted by Arthurgray50@blu

It should have said ' we felt that VM were treating us as idiots' We are both so angry about it, the last time this happened, we were told to crash out computor and we lost everything.

We received an email today from the CEO's office, we called them and they did not seem to care about the problem, onl;y that they will call us - that was THREE hours ago. Some customer service

See my post above.

Are you in the Southampton area?

[Arthurgray50@blu]

No Middlesex - Isleworth to be exact - TW7

[KierenAris]

Originally Posted by Arthurgray50@blu

No Middlesex - Isleworth to be exact - TW7

Could you either start a thread on http://community.virginmedia.com/ and link me to it, or PM me your address and the name on your account so I can look into this?

Thanks

Originally Posted by Arthurgray50@blu

It should have said ' we felt that VM were treating us as idiots' We are both so angry about it, the last time this happened, we were told to crash out computor and we lost everything.

We received an email today from the CEO's office, we called them and they did not seem to care about the problem, onl;y that they will call us - that was THREE hours ago. Some customer service

Arthur, KierinAris is posting in this thread as a Virgin Media employee in an attempt to help you. Read his posts and do as he asks.

With your permission I can give Kierin the IP details you are using to post here, that may help him to identify you and to help you further.

[telfordcable]

Arthur, virgin media is worse in my experience. They would not care at all. They only want your money. Quit Virgin Media if I were u.

Originally Posted by telfordcable

Arthur, virgin media is worse in my experience. They would not care at all. They only want your money. Quit Virgin Media if I were u.

But you wouldn't do it if you were you ...

[telfordcable]

Originally Posted by Chris

But you wouldn't do it if you were you ...

I will quit virgin media once FTTC arrive at my cabinet got email from openreach
nga.enquiries@openreach.co.uk

09:41 (6 hours ago)

to me

Dear Mr ***********,

Thank you for your enquiry. You are connected to the Cuckoo Oak Exchange, cabinet 8.

I have been in contact with the Project Manager and he advises that work will start on the deployment of cabinet 8 in a later phase, towards the end of 2013. If all goes to plan, we are hopeful the cabinet will be ready for service November 2013, barring any complications.

I suggest you continue to monitor our Web-Site which will keep you up to date with our latest deployment news for your exchange, the site also contains FAQs.

The Web-Site can be viewed using the following link: http://www.openreach-communications.co.uk/superfast/...

I am sorry I cannot provide a definite date at this time.

Regards,

Liv


Liv Garfield
Openreach, CEO

Network Investment Customer Engagement
Web: www.openreach.co.uk

Web: www.openreach.co.uk

Openreach is delivering fibre broadband services to communities across the UK as well as installing and maintaining the communications infrastructure that links homes, businesses, public and voluntary sector organisations to their Communications Providers' networks.

Wow! You received an email from the CEO of BT Openreach - they must think you are a valuable prospect.