prob getting contract started

[jen1]

got my new mobile last wed, only prob was virgin sent me out a dodgy sim, so they sent me another, when i phone friday to activate my contract the lady retook my direct debit details, and then said sorry tecnical problem, can't activate it myself so she referered it to the tec department saying it would be sorted by today, well phoned today to be told i could be waiting till thursday till i hear anything, anyone else had this type of problem and might be able to tell me when it could be resolved, as really need my mobile as i have a disabled son, and i canceled my old contract with another service provider

[smcaul]

You have a private message.

[jen1]

well no help at all, because virgin done so many credit check's then my rating has dropped, this is there own fault, cause they can't do their job right, and they won't now activate my account, i have a disable son, and now no mobile phone, and cause they have made my rating drop i'm now not able to get another contract with another company, as virgin have affected my credit rating

[jb66]

Whats having a disabled son got anything to do with it?

[jen1]

as i need to be able to be contacted at all times, so just showing people how unreliable virgin can be, so much for them getting all these awards, there customer service is crap