26-06-2009, 16:54
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#1
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Inactive
Join Date: Dec 2008
Location: Hampshire
Services: XL BB, Xl TV +Tivo, V+, VHD ,XL Phone, 1Gb Mobile BB, 3 x Virgin Mobiles
Posts: 120
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Praise!
My other halfs mobile just went up the spout, only a couple of months old, no power to it in any shape or form. One call to Virgin Mobile and a new one is being delivered and the faulty one collected tomorrow, now thats proper customer service - I remember from a few years ago that VM customer service was good, much better then the call I have just had to have with T-Mobile about them overcharging me on the final bill!!
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26-06-2009, 16:57
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#2
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Inactive
Join Date: Dec 2004
Posts: 3,403
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Re: Praise!
Virgin Mobile have an excellent reputation for customer service, your post would seem to confirm this. Nice  :
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27-06-2009, 10:20
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#3
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Permanently Banned
Join Date: Jan 2009
Location: In a world of no buffering!!
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Samsung Galaxy 3 32GB sd card In a world of no buffering!
Posts: 20,915
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Re: Praise!
Quote:
Originally Posted by smcaul
My other halfs mobile just went up the spout, only a couple of months old, no power to it in any shape or form. One call to Virgin Mobile and a new one is being delivered and the faulty one collected tomorrow, now thats proper customer service - I remember from a few years ago that VM customer service was good, much better then the call I have just had to have with T-Mobile about them overcharging me on the final bill!!
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I have always had a similar experiences with Virgin mobile when calling them up over any problems.
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27-06-2009, 11:41
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#4
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Inactive
Join Date: Dec 2008
Location: Hampshire
Services: XL BB, Xl TV +Tivo, V+, VHD ,XL Phone, 1Gb Mobile BB, 3 x Virgin Mobiles
Posts: 120
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Re: Praise!
17 hours from reporting it is faulty until new phone was in our hands - can't get ;much better then that if you ask me, and the girl I dealt with was quite a good laugh as well  Just a shame the experience I had actually getting it in the first place was not as good!
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27-06-2009, 12:48
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#5
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Permanently Banned
Join Date: Feb 2007
Location: belfast
Services: vmxl virgin vmbb virgin mobile
Posts: 2,105
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Re: Praise!
Quote:
Originally Posted by smcaul
My other halfs mobile just went up the spout, only a couple of months old, no power to it in any shape or form. One call to Virgin Mobile and a new one is being delivered and the faulty one collected tomorrow, now thats proper customer service - I remember from a few years ago that VM customer service was good, much better then the call I have just had to have with T-Mobile about them overcharging me on the final bill!!
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they are tops for cs.
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