16-10-2008, 10:43
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#1
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Inactive
Join Date: Apr 2008
Location: Plymouth, Devon
Age: 53
Services: Virgin Media: XL TV, 500GB TiVo, Up to 152mb Broadband, XXL phone
Posts: 109
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Getting V+
I'm thinking of getting a V+ box in the near future, and was wondering, when I phone up Customer Services, do they charge you when you apply for it, or is it added to your next bill?
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16-10-2008, 11:39
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#2
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Getting V+
they should ask you to pay up front. sometimes they dont and get it to added to your bill (which can cause problems if you have Credit Limit/High Regular Usage)
__________________
I work for Virgin Media but all views are my own.
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16-10-2008, 12:59
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#3
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cf.mega poster
Join Date: Jun 2005
Location: Peterborough
Posts: 5,106
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Re: Getting V+
Mine was added to my bill
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18-10-2008, 18:24
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#4
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Inactive
Join Date: Apr 2008
Location: Plymouth, Devon
Age: 53
Services: Virgin Media: XL TV, 500GB TiVo, Up to 152mb Broadband, XXL phone
Posts: 109
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Re: Getting V+
Ok, have just phoned Customer Services. They said an offer is on at the mo, whereas you can have a V+ box for £99, & keep your existing box, plus a £5 charge each month. So I said I didn't want 2 boxes, as we only live in a flat, & was told it would then be the full £150 to have V+!?!?!? Surely this can't be right??? Any ideas anyone??? I mean, we don't want another box, as we will have no use for it, & being penalised in the process... talk about con trick!  
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18-10-2008, 18:50
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#5
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Inactive
Join Date: Jan 2004
Location: Newcastle and Horsham
Services: On-cable: TV-L, BB-L, Phone-M.
Off-cable: Sky+ HD, Plusnet Unlimited.
Posts: 1,432
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Re: Getting V+
Not really a scam; £150 is the standard price for a the V+ box, anything less is a special offer.
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18-10-2008, 18:54
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#6
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Inactive
Join Date: Apr 2008
Location: Plymouth, Devon
Age: 53
Services: Virgin Media: XL TV, 500GB TiVo, Up to 152mb Broadband, XXL phone
Posts: 109
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Re: Getting V+
No no, didn't exactly mean it like that, but just seems bit of a con, because I don't want 2 boxes, yet have to pay the full £150.
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18-10-2008, 18:56
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#7
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Guest
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Re: Getting V+
Quote:
Originally Posted by SpacehunterUK
Ok, have just phoned Customer Services. They said an offer is on at the mo, whereas you can have a V+ box for £99, & keep your existing box, plus a £5 charge each month. So I said I didn't want 2 boxes, as we only live in a flat, & was told it would then be the full £150 to have V+!?!?!? Surely this can't be right??? Any ideas anyone??? I mean, we don't want another box, as we will have no use for it, & being penalised in the process... talk about con trick! |
If you want a V+ box accept the 'special' offer & just don't use the second box 
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18-10-2008, 21:02
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#8
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Inactive
Join Date: Oct 2008
Posts: 2
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Re: special offer
 How can it be a special offer if you've got to keep your old box and pay £5 a month ? were's the special offer in that ? might be better going to sky see what they offer me???? i've been with cable since they installed in my area i would of expected a better offer than this ! come on virgin be reasonable.
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18-10-2008, 21:18
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#9
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CF Resident Dog
Join Date: Mar 2005
Posts: 14,268
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Re: Getting V+
From what i understand, if you don't want to pay the £5 a month for keeping your old box then you must pay £150 then you don't have a monthly charge. Although if you're on the M or L TV pack then you will get charged £5 for using the V+ box.
I do hope they lower the £150 price as i do want V+ too but without any monthly charges or keeping my old box.
__________________
PSN: Snoopzster
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18-10-2008, 21:26
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#10
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Inactive
Join Date: Oct 2008
Posts: 2
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Re: Getting V+
can a friend who's already got v+ get an additional box for £75 then pass it on to me ? i have xl package so i don't need pay for v+ service ????
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18-10-2008, 22:26
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#11
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Getting V+
No
__________________
I work for Virgin Media but all views are my own.
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20-10-2008, 12:42
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#12
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Inactive
Join Date: Jan 2004
Location: Newcastle and Horsham
Services: On-cable: TV-L, BB-L, Phone-M.
Off-cable: Sky+ HD, Plusnet Unlimited.
Posts: 1,432
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Re: special offer
Quote:
Originally Posted by blackpool_pete
might be better going to sky see what they offer me????
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A Sky+ HD box will also cost you £150 (although they are running a special offer for £75 to match VM's previous special offer).
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20-10-2008, 18:21
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#13
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Inactive
Join Date: Jun 2003
Location: Swindon
Services: Triple XL, V+
Posts: 201
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Re: Getting V+
I don't know if this will work for definite but I asked if I could cancel the extra box after I had the V+ and did so a couple of months later and the £5 charge was removed.
It might be worth asking if you can cancel the extra box when you next speak to VM. Unfortunately the 'offers' are a bit hit and miss as there seems to be little consistency.
However, they still haven't picked up the box despite arranging twice for the pick up!
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22-10-2008, 11:05
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#14
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cf.member
Join Date: Oct 2008
Posts: 8
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Re: Getting V+
can you explain further please. I am about to ask for V+ as an existing customer and assumed that the V+ was a box in addition to the ordinary set top box. So when you talk about the extra box what do you mean? Obviously I'd like to get rid of the £5 charge if I can but there's nothing on their website explaining any of this (not that I'm surprised).
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22-10-2008, 16:08
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#15
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Getting V+
www.virginmedia.com/v+
V+ Offer: Available to all new Virgin TV customers (subject to status and credit checks). Offer also available to existing Virgin TV customers who keep their existing set-top box (at a cost of £5 a month) in addition to their V+ connection. Existing Virgin TV customers should call 0845 840 7777 to get this offer. (Calls cost 6p per min from a Virgin phone.) Installation fee is £99 (usually £150). V+ subscription is included with TV Size: XL. There is a £5 a month charge for TV Size: M and TV Size: L. £99 installation offer ends 31st October 2008.
__________________
I work for Virgin Media but all views are my own.
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