I'm still having problems with the on demand services, specifically catch up TV and BBC iPlayer.
I'd been complaining about unreliability generally for about 6 months when VM finally agreed to supply a new STB about 4 weeks ago.
All seemed much better, but about a week ago it became VERY difficult to use On Demand, having to try and retry before it would play the program, sometimes I just gave up.
Anyway, after reporting that yesterday, an engineer rang me this morning, and said the error codes we have been getting (1051 or 1081), were indicative of network overload problems. In other words, I can't watch on demand in the evening, cos that is when every one else wants to watch.
However, a guy on the disconnections line (yes, I'm threatening to leave over this), said the codes indicated server problems, some of which they have been working on over the last week, and the service will be better from today onwards
So I don't know who to believe. Can I get the info from anywhere?