Superhub Virgin Business Superhub now has Modem Mode - Page 7

huwjr · 06-03-2015, 10:31

Hi all,

We've had some downtime here and there, but it has definitely been "more" stable, may jut be luck though.

Today our superhub rebooted again and lost all its config, so if you haven't already I recommend you take a fresh backup just in case.

What a crock of sh*t

rhyds · 06-03-2015, 12:46

Thanks for the heads up, I'll do a backup of mine now.

FGUK · 06-03-2015, 16:21

We used to have a SuperHub that would regularly fail, but a power cycle would get it back.

Now we have a SuperHub that doesn't regularly fail, but when it does it loses all of its config entirely.

Progress.......not sure.

ccarmock · 06-03-2015, 20:19

Are you still on the .13 firmware release?

FGUK · 06-03-2015, 20:26

Yes

huwjr · 17-03-2015, 10:46

Our 2nd office has just suffered the same fate.

Don't forget to take backups and save yourself a pain

Quote:

Originally Posted by huwjr

Hi all,

We've had some downtime here and there, but it has definitely been "more" stable, may jut be luck though.

Today our superhub rebooted again and lost all its config, so if you haven't already I recommend you take a fresh backup just in case.

What a crock of sh*t

ccarmock · 17-03-2015, 23:11

does anyone know why VMB will not roll an affected location back to the .06 release of firmware?

APS · 18-03-2015, 13:11

We are on the .13 firmware and are having a lockup about once per week. We got fed up with resetting the modem so a couple of months ago I raised this as a formal complaint and was eventually offered 3 months rental as compensation which came through on our account this month. There was no timescale for a fix given, just an apology for the continuing fault.

I would encourage everyone affected to demand refunds too, as loss of revenue might kick VM into action to solve the problem, as there is no sign they are in any hurry to fix the issue.

ccarmock · 19-03-2015, 00:59

There has been some talk of an alternative (non Netgear based) device for business services so I wonder if they are aiming for that instead.....

I see no sign of Superhub 2AC business firmware to support fixed IP addresses at the faster speed yet.

FGUK · 25-03-2015, 15:10

I don't know if it adds much to the discussion but.....

After filling in a VM Business survey at the beginning of the month I had a call with customer services. First I was offered to leave VM without penalty, then she said she would work out if she could organise a one off goodwill payment (holding my breath still). She also offered their leased line of course, but that isn't really an alternative in terms of cost.

And she wouldn't commit to any fix for the existing service, or any date for SH2 and fixed IP.

drsox · 25-03-2015, 15:40

Thanks for the update.. our Business SH has reduced in how often it drops off the LAN (and only the LAN!) but still does it randomly.

I am off-site most of the time so each time I remotely log into the admin interface of the SH over WAN and reboot it - which solves it.

ccarmock · 25-03-2015, 21:26

Quote:

Originally Posted by FGUK

I don't know if it adds much to the discussion but.....

After filling in a VM Business survey at the beginning of the month I had a call with customer services. First I was offered to leave VM without penalty, then she said she would work out if she could organise a one off goodwill payment (holding my breath still). She also offered their leased line of course, but that isn't really an alternative in terms of cost.

And she wouldn't commit to any fix for the existing service, or any date for SH2 and fixed IP.

Quite why they cannot or will not roll back to the previous firmware release is strange. That version appeared to be stable.

I wonder if there had to be an upgrade to allow some other network changes to proceed, and now they can't go back.

VirginPain · 30-03-2015, 12:44

Hello everyone,

I’m new at this forum but I’ve been following it since few month back.

We have just installed a 50Mb broadband with 1 Static IP and I’ve been trying to setup our DrayTek Router 2820V using the using the super hub in modem mode, but I failed all the time.

Basically I’ve been told by the Support team that I need to use PPPoE authentications (I’ve got the Username and Password from the SH) over the Wan port 2 on the DrayTek, but it’s not working.

If I put the Router on “automatically get IP” DHCP, I can get some response but with a different IP, NetMask, and GW, and not been able to ping the outside.

Today after 30min waiting on the phone with Virgin, a nice lady told me that, the Modem Mode only works with 5 IP Range.

Please would you be able to shed some light?

cheers

ccarmock · 30-03-2015, 14:05

I think we have learned that in theory modem mode should work, but VM Business won't provide anough information on the tunnel destination address to configure it on a router sitting behind the superhub.

So in reality I'd suggest that the only way to use the business service in modem only mode, with the information we have, is when no static IP addresses are used. As, in effect, it is then the same as a residential service.

if you need to have the public routable IP address on the Draytek, then you need the routed subnet option and can then configure a static public address on the Draytek's WAN port. In this mode the Superhub does not perform NAT.

rhyds · 30-03-2015, 17:55

As ccarmock says, if you want the DrayTek to do the heavy lifting work, you're best off getting the 5 IP option. We use it on a superhub with 3 routers and it's fine.