Virgin Media to Double Broadband Speed - Page 99

Zee · 19-03-2012, 19:15

Quote:

Originally Posted by thenry

test zee. download little by little though adding to your current 7Gb.

youve got your infinity connection to fall back on if you get managed

i've downloaded 7.90GB plus 623MB so i'll download a little more to see what happens...

General Maximus · 19-03-2012, 19:22

I am going to have to start making a list now. So far we have got CEOs office, retentions, whoever Zee spoke to and 2nd line who get everything wrong. Zee can you download another 3gb file and see if the speed drops as soon as you hit 10gb. I really want to know just to see who is right.

Zee · 19-03-2012, 19:24

Quote:

Originally Posted by General Maximus

I am going to have to start making a list now. So far we have got CEOs office, retentions, whoever Zee spoke to and 2nd line who get everything wrong.

lool... thats the wonderful world of Virgin Media.

i guess i'll be the only reliable person of the bunch once my test is completed in about 1 hour......

thenry · 19-03-2012, 19:26

an hour

Zee · 19-03-2012, 19:49

I was just double checking everything and as BenMcr said, there is traffic management on 60Mb 100%.

My speed has been capped down to around 15.65Mb and upload remains unchanged.
I managed to download around 9GB until management kicked in.

Checked the config settings on the modem and still says 60Mb, not sure if thats supposed to change or not, but plain and simple there is traffic management on 60Mb no matter what CEO says or 2nd line support or some lady in customer service.

adzzzbatch · 19-03-2012, 20:08

Quote:

Originally Posted by Zee

call up and get through to the upgrades team, they should upgrade your down speed early, upload speed will follow afterwards. My area is due July onwards but was 100Mbenabled a few days ago, requested 60Mb and got it.

Just gave them a call and 100Mb isn't due for my area for a little while yet so the lady (who was quite apologetic) said she couldn't do anything for me.

Oh well will just have to wait.

General Maximus · 19-03-2012, 21:09

your config file stays the same when you are traffic managed.

Kudos to Ben, I think he needs a promotion

qasdfdsaq · 19-03-2012, 22:19

When it comes to VM internal info, Ben really knows his stuff.

thenry · 19-03-2012, 22:43

yeah Bens hope that there actually is legit within the company

Zee · 19-03-2012, 22:58

so we know its still a 75% reduction in speed, and the times probably stay the same, and maximum amount of usage in the evening is around 9GB-10GB before traffic management.

gba93 · 20-03-2012, 09:50

Quote:

Originally Posted by Zee

so we know its still a 75% reduction in speed, and the times probably stay the same, and maximum amount of usage in the evening is around 9GB-10GB before traffic management.

Please excuse what is probably a stupid question but over what period is the 9-10gb measured and how long does the reduction in speed last for?

Tim Deegan · 20-03-2012, 09:57

Quote:

Originally Posted by Zee

My VM contract is ending in July which is when i will be canceling it. I was having far too many issues with VM for too long without it being resolved, hence the reason why i signed up to Infinity.

Are you sure you won't now be tied into another 12 month contract after upgrading?

BenMcr · 20-03-2012, 10:04

Quote:

Originally Posted by gba93

Please excuse what is probably a stupid question but over what period is the 9-10gb measured and how long does the reduction in speed last for?

The same as the published policy at www.virginmedia.com/traffic

gba93 · 20-03-2012, 11:15

Quote:

Originally Posted by BenMcr

The same as the published policy at www.virginmedia.com/traffic

Thanks

Zee · 20-03-2012, 12:52

Quote:

Originally Posted by Tim Deegan

Are you sure you won't now be tied into another 12 month contract after upgrading?

they didn't specify that, and neither did i specify that i wanted to get a free upgrade, i just asked i wanted to upgrade my speed to the next highest. So they shouldn't really do that, if they have i wont be happy.