Virgin Media to Double Broadband Speed

[SnoopZ]

Originally Posted by Zee

they didn't specify that, and neither did i specify that i wanted to get a free upgrade, i just asked i wanted to upgrade my speed to the next highest. So they shouldn't really do that, if they have i wont be happy.

I would have just waited until it happened, it is not as if you needed it.

[Tim Deegan]

Originally Posted by Zee

they didn't specify that, and neither did i specify that i wanted to get a free upgrade, i just asked i wanted to upgrade my speed to the next highest. So they shouldn't really do that, if they have i wont be happy.

Ben would know better than me, but I thought that if you asked for an upgrade, then it starts a new contract. But if you had waited, and VM had done it, then your old contract would continue with just a revision. It might be worth checking this.

[BenMcr]

Most on demand retiers with no other changes don't start a new contract - the only expception is M/L 10 customers going to 30Mbit

If you get a new bundle along with the retier then it would be a new contract

[Tim Deegan]

Originally Posted by BenMcr

Most on demand retiers with no other changes don't start a new contract - the only expception is M/L 10 customers going to 30Mbit

If you get a new bundle along with the retier then it would be a new contract

Thanks Ben

[Broken Hope]

So even though my UBR is still on 4 downsteam channels if I call in and request the double speed download upgrade early there's a good chance they will do it, or not?

[BenMcr]

Originally Posted by Broken Hope

So even though my UBR is still on 4 downsteam channels if I call in and request the double speed download upgrade early there's a good chance they will do it, or not?

Can't say as it's literally whether there is capacity or not

[Broken Hope]

Originally Posted by BenMcr

Can't say as it's literally whether there is capacity or not

What number do I call to ask about the upgrade and does it tend to be a UK call centre or not?

[BenMcr]

It's Customer Services, so it'll be whoever it available

[Broken Hope]

Just rang them and they didn't even take my account number or any details, just stated there's no way to get the double speed upgrade early and that it has to roll out by dates, judging from others here that's not actually true, but oh well.

[jb66]

Originally Posted by Broken Hope

Just rang them and they didn't even take my account number or any details, just stated there's no way to get the double speed upgrade early and that it has to roll out by dates, judging from others here that's not actually true, but oh well.

Wait till 1st april

[General Maximus]

Originally Posted by Broken Hope

Just rang them and they didn't even take my account number or any details, just stated there's no way to get the double speed upgrade early and that it has to roll out by dates, judging from others here that's not actually true, but oh well.

i havent trundled through all the posts but have you tried logging in to myvirginmedia to see if it offers you the option to upgrade online?

[scrooge]

Just had mine upgraded early (self install pack delivered today), 20Mb to 60Mb. I didn't realise the Superhub was so big!

[Harryn9000]

go through to retentions and they will do it with new prices aswell

[AaronCooper]

I upgraded from 30mb to 60mb, didn't get a new contract.

My brother upgraded from 20mb to 60mb, he has a new contract. (He already had a superhub)

Go figure.

[SnoopZ]

Cambridge CB24 has had another downstream channel added this morning making it 5 but still only 1 upstream, i was hoping for 8 channels due to high congestion at peak times.

I did have to reboot the shub though as the 5th channel was showing a power level of 47 dBmV before it displayed the normal value.