30M : EXTREMELY poor internet please help!

[RELZ]

I got my 30MB install yesterday and everything was fine, until tonight.



This is what I have been getting, I am using a wired connection and and I have disabled those things in advanced settings. Any help PLEASE?

[Peter_]

Please post the Upstream and Downstream stats from your modem just click http://192.168.0.1/ the username is admin and the password is changeme, then click on the small red writing that says advanced settings then look down the left hand side and under Maintenance click on connection and copy and post the details from there.

[RELZ]

Originally Posted by Masque

Please post the Upstream and Downstream stats from your modem just click http://192.168.0.1/ the username is admin and the password is changeme, then click on the small red writing that says advanced settings then look down the left hand side and under Maintenance click on connection and copy and post the details from there.

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 298750000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 48 55616000 Kbits/sec 298750000 Hz 5.1 dBmV 41.9 dB Hybrid
Locked QAM256 49 55616000 Kbits/sec 306750000 Hz 5.3 dBmV 42.0 dB Hybrid
Locked QAM256 50 55616000 Kbits/sec 314750000 Hz 4.8 dBmV 41.5 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 1 20480 Kbits/sec 45800000 Hz 41.7 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Primary Downstream Service Flow
Downstream(0)
SFID 11262
Max Traffic Rate 33330000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps
Primary Upstream Service Flow
Upstream(0)
SFID 11261
Max Traffic Rate 3333000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort
Current System Time:Tue Mar 15 20:18:14 2011

[pip08456]

Nothing wrong there.

[RELZ]

Seems to be OK now, anyone know what could have caused these slow speeds?

[Peter_]

Originally Posted by RELZ

Downstream Power
5.1 dBmV 41.9 dB
5.3 dBmV 42.0 dB
4.8 dBmV 41.5 dB

Upstream Power
41.7 dBmV

Your power levels are fine and your upload at 3Mb is normal so the may be an area fault causing the issue if you have already changed settings on the Superhub.

Have you tried calling the Outage line on 0800 561 0061 or if no joy there you will need to call technical support.

Probably an area issue as above.

[RELZ]

Its back down again, 1 day and already I have a problem. I am disappointed...

[Peter_]

Originally Posted by RELZ

Its back down again, 1 day and already I have a problem. I am disappointed...

You need to call technical support.

[pip08456]

Originally Posted by Masque

if you have already changed settings on the Superhub.



Probably an area issue as above.

As Masque hasn't mentioned which settings he presumes you have already changed, just in case you haven't.

Go back into the hub GUI and click on advanced settings and disable IP flood detection and disable the firewall.

If you have a windows PC then windows firewall is more than adequate.

[Peter_]

Originally Posted by pip08456

As Masque hasn't mentioned which settings he presumes you have already changed, just in case you haven't.

Go back into the hub GUI and click on advanced settings and disable IP flood detection and disable the firewall.

If you have a windows PC then windows firewall is more than adequate.

His first post already mentions changing the settings that he has seen elsewhere in the first post and it is more likely to be a outage than the settings.