All hub3 users affected by confirmed latency issue
04-12-2016, 20:15
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#16
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cf.mega poster
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Re: All hub3 users affected by confirmed latency issue
Quote:
Originally Posted by nefu
It's Virgins fault because this latency showed up in the trials, but they went ahead and issued the faulty kit anyway.
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The equipment isn't faulty, it's software that isn't correct. Read the article and you will see Intel are rolling out fix.
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04-12-2016, 23:03
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#17
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Inactive
Join Date: Nov 2016
Posts: 17
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Re: All hub3 users affected by confirmed latency issue
Seeing inconsistent latencies with a Hub 3 here, on 12 down 2 up (16 QAM).
CMTS:
google.co.uk:
The big spikes to the CMTS every ~15 minutes may be a separate problem as they don't affect traffic to further away hosts. Not sure what would be causing that. If it matters the CMTS mac vendor is RiverDelta Networks.
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05-12-2016, 21:49
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#18
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cf.geek
Join Date: Jun 2008
Posts: 804
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Re: All hub3 users affected by confirmed latency issue
I have the Hitron from Virgin Media business, which reportedly uses the same Intel chipset as the Hub3, so suffers the same latency problem, yet the TBB graph appears cleaner:-
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07-12-2016, 16:08
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#19
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cf.member
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Re: All hub3 users affected by confirmed latency issue
So guys, is this why my pings from my PC <> cat5 cable <> Hub 3.0 are 4-5ms?
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08-12-2016, 17:17
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#20
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Inactive
Join Date: Dec 2016
Posts: 4
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Re: All hub3 users affected by confirmed latency issue
Quote:
Originally Posted by 2pence
So guys, is this why my pings from my PC <> cat5 cable <> Hub 3.0 are 4-5ms?
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In a word, yes
---------- Post added at 17:17 ---------- Previous post was at 17:15 ----------
Quote:
Originally Posted by ccarmock
I have the Hitron from Virgin Media business, which reportedly uses the same Intel chipset as the Hub3, so suffers the same latency problem, yet the TBB graph appears cleaner:-
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I think possibly the more bonded channels your modem is locked on to, the worse it is. I am on 20 down / 4 up. My BQM looks much noisier than your chart. How many are you on?
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08-12-2016, 19:22
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#21
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Inactive
Join Date: Jun 2008
Posts: 157
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Re: All hub3 users affected by confirmed latency issue
Quote:
Originally Posted by sollp
The equipment isn't faulty, it's software that isn't correct. Read the article and you will see Intel are rolling out fix.
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I think you should. Yes it is faulty because if it's not working as the way it should. That's why Intel is rolling out a fix.
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09-12-2016, 15:49
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#22
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Re: All hub3 users affected by confirmed latency issue
Quote:
Originally Posted by The PIT
I think you should. Yes it is faulty because if it's not working as the way it should. That's why Intel is rolling out a fix.
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No its a software issue, not faulty equipment. Quite a difference if the equipment is FAULTY then it would need replacing. As most electrical goods that run off a CPU would need replacing every time a software upgrade is needed.
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09-12-2016, 19:19
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#23
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cf.member
Join Date: Feb 2016
Posts: 94
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Re: All hub3 users affected by confirmed latency issue
Quote:
Originally Posted by 2pence
So guys, is this why my pings from my PC <> cat5 cable <> Hub 3.0 are 4-5ms?
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I have to admit I never even thought to look at ping times on what is effectively my local network and yes, like you I have between 4ms and 7ms for 192.168.100.1 which is poor to say the least. Seems this issue causes issues on both sides of the network.
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09-12-2016, 22:36
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#24
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cf.geek
Join Date: Jun 2008
Posts: 804
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Re: All hub3 users affected by confirmed latency issue
Quote:
Originally Posted by Bambamboyo
In a word, yes
---------- Post added at 17:17 ---------- Previous post was at 17:15 ----------
I think possibly the more bonded channels your modem is locked on to, the worse it is. I am on 20 down / 4 up. My BQM looks much noisier than your chart. How many are you on?
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You could be right - I am still on 12 downstream channels and 2 up
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13-12-2016, 15:15
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#25
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Inactive
Join Date: Sep 2010
Services: VIVID 350, Sky Q
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Re: All hub3 users affected by confirmed latency issue
I just signed up for VM Vivid 200 Gamer broadband and now I'm worried about the ping based on this article. I do a lot of streaming to Twitch TV and I specifically chose that package because it doesn't have any upload traffic management. So yeah online gaming and streaming are really important to me.
I actually cancelled VM about 3 months ago to switch to Sky Broadband and the experience has been dreadful. I never had any problems with VM broadband but as soon as I switched to Sky I had constant disconnects and I never got the speed I was advertised. So I signed back up with VM and I'm having it installed on Thursday. I just really need a stable internet connection. So fingers crossed this isn't going to cause me any problems.
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13-12-2016, 16:10
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#26
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cf.geek
Join Date: Jul 2010
Location: Newcastle
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Re: All hub3 users affected by confirmed latency issue
Quote:
Originally Posted by Cromulent
I just signed up for VM Vivid 200 Gamer broadband and now I'm worried about the ping based on this article. I do a lot of streaming to Twitch TV and I specifically chose that package because it doesn't have any upload traffic management. So yeah online gaming and streaming are really important to me.
I actually cancelled VM about 3 months ago to switch to Sky Broadband and the experience has been dreadful. I never had any problems with VM broadband but as soon as I switched to Sky I had constant disconnects and I never got the speed I was advertised. So I signed back up with VM and I'm having it installed on Thursday. I just really need a stable internet connection. So fingers crossed this isn't going to cause me any problems.
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Ping won't affect your upload speed to Twitch, it might however cause issues with games themselves if the ping is too high.
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13-12-2016, 17:14
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#27
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Re: All hub3 users affected by confirmed latency issue
hardware wise, is there any difference between the black hub 3s and the white ones? aside from different coloured casing?
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13-12-2016, 21:01
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#28
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cf.mega poster
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Re: All hub3 users affected by confirmed latency issue
They've just issued out a new superhub for me in preparation for increased speeds as im on superhub 1 at the moment.
Is superhub 3 the one with all the issues? Should i not install it for a few months then...?
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13-12-2016, 21:41
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#29
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FORMER Virgin Media Staff
Join Date: Dec 2010
Location: Warrington
Posts: 4,737
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Re: All hub3 users affected by confirmed latency issue
No more issues than the SH1 has.
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13-12-2016, 22:07
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#30
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cf.mega poster
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Re: All hub3 users affected by confirmed latency issue
Quote:
Originally Posted by Kushan
No more issues than the SH1 has.
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ah i see! had mine for years so might be a nice change...
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