TiVo : 30 minutes to cancel!

[Mr K]

Originally Posted by RichardCoulter

Is there any other way of cancelling apart from the phone?

How about a nice old fashioned recorded delivery letter. Quick, no comeback and traceable.

Phone calls can easily be forgotten/ignored/not answered.

[RichardCoulter]

Originally Posted by theone2k10

Do they not offer a online chat option? you will be best to just wait it out in the que tbf one thing Sse did right when i was with them was put you in the que but call you back when you're next inline.

Thanks, I'll look into that.

Originally Posted by OLD BOY

Well, if you are sincerely worried about job losses, perhaps you should reconsider cancelling and just wait for a short while and see if the new stb cures the issues you are experiencing.

Otherwise, these mass redundancies you fear will happen will be down to you.

It's getting harder to have any concern after seeing the pig ignorant way that some speak to customers on here.

Originally Posted by Mr K

How about a nice old fashioned recorded delivery letter. Quick, no comeback and traceable.

Phone calls can easily be forgotten/ignored/not answered.

Very true- I might do this as i'm not going to wait for half an hour!

[Bananaman_007]

Shocking customer service by VM, i sent an email to the exec team and i never got a reply apart from we will be in touch. I tweeted them and was ignored, i left a message on the community message board and did get a reply saying they have up to 30 days to reply. Well Vm its been 30 days

[Anypermitedroute]

Originally Posted by RichardCoulter

Very true- I might do this as i'm not going to wait for half an hour!

Yet you will spend hours moaning on here and start countless threads on the subject

[theone2k10]

Originally Posted by Bananaman_007

Shocking customer service by VM, i sent an email to the exec team and i never got a reply apart from we will be in touch. I tweeted them and was ignored, i left a message on the community message board and did get a reply saying they have up to 30 days to reply. Well Vm its been 30 days

Your communication attempts pribably got lost in vms memos of what they will go crying to ofcom about next.
Liberty global have made vm a worse company imo and a embarrasment too, vm still owe me £152.50p i have got to pick up court papers this week to start proceedings, knowing vm they'll go crying to the courts accusing me of being unfair, i think over a year is more than fair especially when their ceo office doesn't respond to communications.

[Stephen]

Half an hour to wait in a queue to a call centre....Imagine!!

Only took me 12 mins to get through when I called last month.

[Bananaman_007]

I had a problem with my new modem and despite the phone stating a 3 minute queue I waited for well over 15 minutes to be told it's natural for a new modem to take 2 to 3 hours to update. Thanks VM would have been nice if you told me that in the information sent with the device

Originally Posted by RichardCoulter

It's getting harder to have any concern after seeing the pig ignorant way that some speak to customers on here.

As opposed to the pig ignorant way *some* members here talk about VM staff

[RichardCoulter]

Originally Posted by Bananaman_007

Shocking customer service by VM, i sent an email to the exec team and i never got a reply apart from we will be in touch. I tweeted them and was ignored, i left a message on the community message board and did get a reply saying they have up to 30 days to reply. Well Vm its been 30 days

Originally Posted by theone2k10

Your communication attempts pribably got lost in vms memos of what they will go crying to ofcom about next.
Liberty global have made vm a worse company imo and a embarrasment too, vm still owe me £152.50p i have got to pick up court papers this week to start proceedings, knowing vm they'll go crying to the courts accusing me of being unfair, i think over a year is more than fair especially when their ceo office doesn't respond to communications.

Originally Posted by Bananaman_007

I had a problem with my new modem and despite the phone stating a 3 minute queue I waited for well over 15 minutes to be told it's natural for a new modem to take 2 to 3 hours to update. Thanks VM would have been nice if you told me that in the information sent with the device

Standards have certainly slipped since LG took over.

Originally Posted by Paul M

As opposed to the pig ignorant way *some* members here talk about VM staff

I see no need for rudeness from anybody.