03-10-2016, 13:21
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#16
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Woke and proud !
Join Date: Jun 2004
Services: TV, Phone, BB, a wife
Posts: 9,133
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Re: 30 minutes to cancel!
Quote:
Originally Posted by RichardCoulter
Is there any other way of cancelling apart from the phone?
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How about a nice old fashioned recorded delivery letter. Quick, no comeback and traceable.
Phone calls can easily be forgotten/ignored/not answered.
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03-10-2016, 14:20
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#17
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cf.mega poster
Join Date: Jan 2008
Posts: 10,061
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Re: 30 minutes to cancel!
Quote:
Originally Posted by theone2k10
Do they not offer a online chat option? you will be best to just wait it out in the que tbf one thing Sse did right when i was with them was put you in the que but call you back when you're next inline.
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Thanks, I'll look into that.
Quote:
Originally Posted by OLD BOY
Well, if you are sincerely worried about job losses, perhaps you should reconsider cancelling and just wait for a short while and see if the new stb cures the issues you are experiencing.
Otherwise, these mass redundancies you fear will happen will be down to you.
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It's getting harder to have any concern after seeing the pig ignorant way that some speak to customers on here.
Quote:
Originally Posted by Mr K
How about a nice old fashioned recorded delivery letter. Quick, no comeback and traceable.
Phone calls can easily be forgotten/ignored/not answered.
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Very true- I might do this as i'm not going to wait for half an hour!
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03-10-2016, 19:57
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#18
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Inactive
Join Date: Nov 2011
Posts: 267
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Re: 30 minutes to cancel!
Shocking customer service by VM, i sent an email to the exec team and i never got a reply apart from we will be in touch. I tweeted them and was ignored, i left a message on the community message board and did get a reply saying they have up to 30 days to reply. Well Vm its been 30 days
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03-10-2016, 22:25
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#19
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Inactive
Join Date: Jul 2013
Location: Sutton
Services: Virgin TIVO XL package & Sky Movies and Sports HD XXL broadband & superhub
Posts: 615
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Re: 30 minutes to cancel!
Quote:
Originally Posted by RichardCoulter
Very true- I might do this as i'm not going to wait for half an hour!
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Yet you will spend hours moaning on here and start countless threads on the subject
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03-10-2016, 22:34
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#20
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Inactive
Join Date: Jan 2013
Location: between Mars and Venus
Age: 44
Services: Plusnet 40mb unlimited fibre, roku, Verizon, netflix, nowtv, hbogo, hulu, SKY+HD box sets pack
Posts: 3,912
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Re: 30 minutes to cancel!
Quote:
Originally Posted by Bananaman_007
Shocking customer service by VM, i sent an email to the exec team and i never got a reply apart from we will be in touch. I tweeted them and was ignored, i left a message on the community message board and did get a reply saying they have up to 30 days to reply. Well Vm its been 30 days
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Your communication attempts pribably got lost in vms memos of what they will go crying to ofcom about next.
Liberty global have made vm a worse company imo and a embarrasment too, vm still owe me £152.50p i have got to pick up court papers this week to start proceedings, knowing vm they'll go crying to the courts accusing me of being unfair, i think over a year is more than fair especially when their ceo office doesn't respond to communications.
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04-10-2016, 09:09
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#21
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Bah Humbug!!
Join Date: Feb 2004
Location: Glasgow
Age: 43
Services: Sky Q 2Tb, Sky Q mini, boxsets and Sports & Movies HD, Sky Fibre unlimited
Posts: 13,780
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Re: 30 minutes to cancel!
Half an hour to wait in a queue to a call centre....Imagine!!
Only took me 12 mins to get through when I called last month.
__________________
AMD Ryzen 7 7700 | 32GB DDR5 6000 | RADEON 7900XT | WD 2TB NVME
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04-10-2016, 09:48
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#22
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Inactive
Join Date: Nov 2011
Posts: 267
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Re: 30 minutes to cancel!
I had a problem with my new modem and despite the phone stating a 3 minute queue I waited for well over 15 minutes to be told it's natural for a new modem to take 2 to 3 hours to update. Thanks VM would have been nice if you told me that in the information sent with the device
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04-10-2016, 19:27
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#23
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Dr Pepper Addict
Cable Forum Team
Join Date: Oct 2003
Location: Nottingham
Age: 61
Services: Flextel SIP : Sky Mobile : Sky Q TV : VM BB (1000 Mbps) : Aquiss FTTP (330 Mbps)
Posts: 27,717
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Re: 30 minutes to cancel!
Quote:
Originally Posted by RichardCoulter
It's getting harder to have any concern after seeing the pig ignorant way that some speak to customers on here.
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As opposed to the pig ignorant way *some* members here talk about VM staff
__________________
Baby, I was born this way.
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04-10-2016, 20:31
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#24
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cf.mega poster
Join Date: Jan 2008
Posts: 10,061
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Re: 30 minutes to cancel!
Quote:
Originally Posted by Bananaman_007
Shocking customer service by VM, i sent an email to the exec team and i never got a reply apart from we will be in touch. I tweeted them and was ignored, i left a message on the community message board and did get a reply saying they have up to 30 days to reply. Well Vm its been 30 days
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Quote:
Originally Posted by theone2k10
Your communication attempts pribably got lost in vms memos of what they will go crying to ofcom about next.
Liberty global have made vm a worse company imo and a embarrasment too, vm still owe me £152.50p i have got to pick up court papers this week to start proceedings, knowing vm they'll go crying to the courts accusing me of being unfair, i think over a year is more than fair especially when their ceo office doesn't respond to communications.
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Quote:
Originally Posted by Bananaman_007
I had a problem with my new modem and despite the phone stating a 3 minute queue I waited for well over 15 minutes to be told it's natural for a new modem to take 2 to 3 hours to update. Thanks VM would have been nice if you told me that in the information sent with the device
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Standards have certainly slipped since LG took over.
Quote:
Originally Posted by Paul M
As opposed to the pig ignorant way *some* members here talk about VM staff
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I see no need for rudeness from anybody.
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